Lufthansa

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 198 reviews
5/10
4 star Skytrax Rating
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5/10

"certainly better lounge than a lot"

(Australia)

Obviously new. Very comfortable with showers available. 2 beers on tap pour your own. Nice selection of wines. We were there at lunch time and had hot dogs and 2 different soups plus salad bar. Wifi instant connect with no password. Certainly better lounge than a lot.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"most complicated WiFi-access ever"

(Sweden)

The most complicated WiFi-access ever. The Lufthansa/Star Alliance lounge at the Delhi International Airport is fine except for the strange WiFi-routines. The lounge is big nice furniture good access to electricity nice staff clean good food and beverage selection clean restrooms but the WiFi! You receive an access code per device. You have to enter these codes and then wait for an SMS with some kind of verification code. When you return to the webpage after receiving the SMS-sent code then you are back to the initial page again and have to start all over again. If you are lucky you are logged in. If you are inactive on the internet for a few minutes you are logged out and have to ask for a new code and start all over again. Why make it so complicated. It is like the domestic Lufthansa lounges in the early 2000s.
AirportDelhi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"food selection and quality is getting lower"

(Spain)

The new lounge which was opened at the same time as new Z Concourse is very modern. However I noticed that the food selection and quality is getting lower each month. The sweets are just regular cookies but in the past there were chocolate pastries! The LH staff at the counter inside is far more occupied by phone or chit-chatting with each other than taking care of the passengers. I also noticed they grab drinks and snacks from the main bar and would enjoy them at their work position. No more refreshing towels on display to take. Now you have to ask for them at the counter and you get no more than 2!
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"pleasant and spacious lounge"

(Germany)

Pleasant and spacious lounge with an acceptably tasty selection of warm/cold food snacks and beverages. Entrance staffing is odd. Non-LH entrance check leaves the two LH lounge dragons free to communicate nonstop. Which they do. Not by way of greeting guests more like "nonstop them". Weird choices of hot food: Both dishes were made of pork on both visits highly Muslim-friendly. The longest mobile-phone conversation clearly audible was when a Sky Chefs employee answered her phone to discuss her Sunday lunch. At least it sounded more interesting than what Sky Chefs offered in the lounge. Empty trays used to be refilled at faster speeds so your selection may be drastically reduced during a short visit. Empty dishes are removed from tables at infrequent intervals. Sky Chefs and LH offer a consistent experience: They present themselves as self-serving organisations which will accommodate customers albeit grudgingly and only once done with themselves.
Lounge NameSenator Lounge
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"good range of food and drink available"

(Luxembourg)

Very decent size with a good range of food and drink available including weissbier on tap which is always welcome and traditional Bavarian specialties; welcoming area and a good amount of seating. Excellent selection of newspapers and a nice place to spend some time before the flight. No announcements; you need to check the screens yourself. Worth visiting again.
Lounge NameSenator Lounge
AirportMunich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"very busy at peak times"

(United Kingdom)

The lounge was very busy at peak times however the food was good and the bathrooms were clean.
Lounge NameStar Alliance Lounge
AirportMunich Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"bright comfortable welcoming staff"

(United Kingdom)

An excellent lounge - bright comfortable welcoming staff good food and drinks. There was a calm environment friendly and efficient. Food was good in quality and variety and the drinks were plentiful and restocked efficiently. Very good.
AirportRiga Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"calm and not too busy"

(Germany)

Fairly simple in all respects but calm and not too busy. Easy to get things done so functionally good. Service is ok but lacks warmth something I have noticed in the lounge on Level G too.
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"very small and claustrophobic"

(Brazil)

First time in this lounge used AA Admirals Club and TAM First Class lounges previously while traveling on Lufthansa. This lounge is a downgrade. Very small and claustrophobic with no views and no windows. A small buffet of sub-standard appetizers including small salads and sweets which did not look appetizing. A poor bar selection couldn't find anything I wanted to drink. Had to seat and wait but temperature in the room was really high and I decided to leave and wait close to the gate instead. Hope Lufthansa will find a better options for their First and Business class customers as this does not match their high standards.
Lounge NameProair Lounge
AirportSao Paulo Guarulhos Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"still one of Lufthansa's best"

(Brazil)

Munich First Class lounge is still one of Lufthansa's best. Very well appointed elegant and classy with great service. In the restaurant plenty of good choices both on buffet and a la carte menu. Extensive wines and spirit list. Large magazines and newspapers selection. In the spa I noticed a drop in the level of service they no longer provided bath salts and other toiletries but one generic shower gel to be used as bubble bath shampoo soap and everything else. Even the now famous Lufthansa rubber duck was not available at first and had to be requested. Wifi was not working and receptionist suggested me to use the general Munich Flufghafen wifi which was ok. Later on board their wifi was out too. At the time of boarding had to walk for more than 10 minutes to the gate while in Frankfurt they automatically offer to take you to plane by a limo. They need to maintain the same standard as in their Frankfurt lounges.
AirportMunich Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes