LATAM Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 2 reviews
5/10
3 star Skytrax Rating
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1/10

"substandard arrangement is deplorable"

(United States)

Verified Review | This LATAM lounge is not a First Class lounge but rather at best a mediocre Business Class/frequent flyer lounge for a dozen or so airlines. We checked in at First Class counter Swiss and were escorted through TSA to the lounge. The escalator area and entry desk aspects look good but are misleading as they lead to an, overcrowded lounge with old and uncomfortable furniture, insufficient lighting and worn/dirty carpets. Considering one gets forced to check in at least two hours before boarding this substandard arrangement is deplorable and accounts for 25% of flight time. Considering that during the subsequent flight one sleeps at least half the time one pays too a high premium for the first class fare. This should be a problem for all the first class passengers of some of the other premium airlines that use the Miami Latam lounge for long haul flights and I wonder why the have not joined to remedy this deplorable situation. Please note however that the food, service and amenities on the subsequent Swiss flight were truly first class as is their lounge in Zürich.
AirportMiami Airport
Type Of LoungeFirst Class
Date VisitJune 2017
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"is bright, airy and quiet"

(United Kingdom)

Verified Review | I have used this LATAM lounge four times on two return flights to South America via GRU. This lounge is surprisingly new, large and very well-designed – they’re obviously spent a lot of money on it. It is split into different areas – one for the bar, one for dining, a TV area, a sleeping room and several others with armchairs and power sockets for working. It is bright, airy and quiet. A Wi-Fi code is presented to you on entry to the lounge and it is a strong signal. The large shower rooms equipped with toiletries, shaving equipment and hair dryers are immaculately kept. The food area has a range of hot dishes and snacks, along with cold dishes and range of rolls and sandwiches. The menu also changes at different points throughout the day, and the staff keep it extremely clean. The self-service bar is also very extensive. In my opinion, it is much better than most of the business lounges in Europe and it looks like LATAM is upping its game in premium travel facilities.
Lounge NameVIP Lounge
AirportSao Paulo Guarulhos Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2016
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes