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Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 10 reviews
6/10
3 star Skytrax Rating
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6/10

"staff was very friendly"

(Spain)

Fast and stable internet connection. Wines were fine. The food was not very varied (mostly sandwiches and some fruits) but there was a nice selection of ice creams and drinks. The staff was very friendly. The press selection was quite limited. Nothing relevant to point out.
AirportBogota Airport
Type Of LoungeBusiness Class
Date VisitDecember 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"is better than no lounge!"

(Australia)

Firstly, like all soft LAN products, it's very hit and miss. Second time here and the front desk were ambivalent towards us as opposed to last time where we were warmly welcomed. The food is very basic, really basic. The wine is passable. The layout is somewhat disjointed, but it does afford different zones. Avoid upstairs facing the runway and views, it's hot, even when the sun isn't beaming in. Maybe someone forgot to pay the power bill which would be very LAN. On the plus side, the seating is excellent and the premium entry is a great idea which means you avoid queues. But no one is likely to tell you, so remember to head upstairs to the right of the terminal, you won't regret it (they don't check your boarding pass so I suspect anyone could use it). I wish it was better, but it's not bad and any lounge is better than no lounge!
Lounge NameSalon VIP
AirportSantiago De Chile Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2016
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

- Santiago De Chile Airport

(Brazil)

The VIP Lounge of TAM/LAN inaugurated in March 2015 is excellent. There are 2 floors with a view of the courtyard from Santiago Airport: good space, plenty of tables and comfortable chairs. Employees were polite and helpful. I took a shower and it was great: much space and an amenity kit available. Wi-fi was good. You can use a sleeping room: a dark and quiet environment. But in terms of food and drink, there are many options but they are not great.
AirportSantiago De Chile Airport
Type Of LoungeBusiness Class
Date VisitOctober 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"a welcome improvement"

(Chile)

Amazing lounge, a huge step up from the previous ones. Massive in a way you are not used to see in Latin America, but also very well organized, with plenty of space for every kind of traveller. I visited it in a rush hour (late evening departures) and it didn't feel packed. Food provided is nothing to die for, but with a nice selection of sandwiches, sushi and some local specialties. Excellent wines and champagne. Overall, a welcome and much needed improvement due to the size LATAM has achieved and Santiago airport as well.
Lounge NameLATAM Lounge
AirportSantiago De Chile Airport
Type Of LoungeBusiness Class
Date VisitOctober 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"Sushi was great"

(Costa Rica)

The new LATAM lounge in SCL Airport. Huge 2 story lounge. Was not crowded in the evening when LAN has lot of flights. Open bar with excellent alcoholic (incl Champaign) and non-alcoholic choices. Food selection good for a Business Class lounge. Sushi was great. There are also tasty Sandwiches. Hot empanadas and pastries apart from chips and nuts. Fresh salads available. Clean showers and clean private restrooms. Good Wifi and there is even a room big screen cartoon for travelers with kids. Another big screen shows sport events. Great Tarmac views. Overall great Biz lounge that beats their competition at SCL, especially the US Carrier lounges. I'd rate 10 instead of 8 if there would be a soup and pasta choice as well for those who don't like Sushi and bread that much and more choices for vegetarians.
Lounge NameLATAM Lounge
AirportSantiago De Chile Airport
Type Of LoungeBusiness Class
Date VisitOctober 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"pleasant lounge offering a reasonable choice of beverages and snacks"

(United Kingdom)

LAN Airlines lounge at Santiago de Chile Airport is tucked into a corner of the terminal on the first floor is this pleasant lounge offering a reasonable choice of beverages and snacks. The girls at the reception were welcoming. There were staff circling the lounge to remove empty plates and glasses. The wifi was excellent, the quality of my Facetime call home was superb.
AirportSantiago De Chile Airport
Type Of LoungeFrequent Flyer
Date VisitAugust 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"LAN Sala VIP is a crowded and overheated place"

(Colombia)

The LAN Sala VIP at Bogota Airport is a crowded and overheated place, it is always hard to find a free seat. EDR airport is tiny for its huge traffic, with only three lounges for the international operations. Limited and poor food and beverages.
Lounge NameLAN Sala VIP
AirportBogota Airport
Type Of LoungeBusiness Class
Date VisitJuly 2015
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"a run of the mill lounge"

(Argentina)

LAN Airlines Business Class lounge at Santiago de Chile Airport is a run of the mill lounge, good selection of newspapers basic food and drink. Wifi. Clean toilets.
Lounge NameBusiness Class
AirportSantiago De Chile Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"one of the best lounges I have come across"

(Argentina)

LAN Airlines Business Class Lounge at Buenos Aires is one of the best lounges I have come across. Spacious comfortable seating well stocked with day's newspapers and well stocked bar and food. Spotless toilets.
Lounge NameBusiness Class
AirportBuenos Aires Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"this is a pretty poor Lounge"

(United Kingdom)

The LAN Ecuador Diamond Club Business Class lounge at Guayaquil Airport is a pretty poor Lounge. While the chairs were reasonably comfortable and the Lounge was clean the food quality and choice was very poor. Crisps and nuts were OK but the sandwiches were dried up with a very poor selection. I never discovered what was on the savoury biscuits. There were unlabelled jugs of coloured fluid - presumably drinks - and Coke/Fanta etc available from the bar. Alcoholic drinks were available at a charge. The computer I went to use wouldn't connect to the internet but someone from the front desk sorted it quickly.
AirportGuayaquil Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no