Vote Airport  

Korean Air

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 28 reviews
3/10
4 star Skytrax Rating
Sort Reviews by :
Show
5/10

"a long way from the best"

(United Kingdom)

There are two Skyteam lounges at ICN one on the main concourse and one in the satellite. Be aware that if you get on the shuttle to the satellite you can't get back from there. This report refers to the lounge in the satellite. The selection of food was limited to a few cold and unappetising options and some "pot noodle" when we arrived early afternoon. The selection was extended late afternoon to include 4 hot options. Drink selection was limited 2 spirits, 2 beers and 3 wines with the usual soft drinks. The showers were clean and no waiting for them. The general cleanliness was ok but the lounge wasn't busy. Wifi was reasonably fast and there was a decent number of places to charge phones tablets etc. Was it the worst lounge I've ever been in? No, but it was a long way from the best. A better drink and food selection could turn this into an acceptable lounge but there's a way to go yet.
Lounge NameSkyteam
Type Of LoungeBusiness Class
Date VisitJanuary 2016
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"has very basic food"

(United Kingdom)

We used this Korean Air lounge as travelling economy class on Air New Zealand and we have a Natwest issued Priority pass. This lounge is large and very stark, the seats are in poor condition, the cream coloured ones are stained. The lounge has very basic food and beverages. This would put me off flying with Sky Team airlines if this is an example of their product.
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Date VisitDecember 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"CIP lounge is very poor"

(South Korea)

The CIP lounge that Korean Air use at Siem Reap is very poor. Accommodates only few international flights. The staff were friendly and helpful but could not compensate for the shortcomings. Low standard washroom. Patchy connectivity for wifi. Food selection poor, drink selection a bit better. Luckily you do not visit the area for the airport lounge.
Lounge NameCIP Siem Reap
AirportSiem Reap Airport
Type Of LoungeBusiness Class
Date VisitFebruary 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"the food is shocking"

(South Korea)

Have used this lounge approximately 10 times in the last year. The lounge is very big and viewing the tarmac is easy and pleasurable. The washrooms and shower facilities are good. The wifi connectivity and speed are among the best I have encountered. The food is shocking. The same dishes, frequently un-replenished. A couple of questionable salads, a couple of 'hot' dishes and pot noodles. Every time the same so can confidently say not to expect much. Breakfast time is the worse of all. The coffee is average and soft drinks and beer are self serve, while the water comes in pouches! It can get really crowded, and it could be much much cleaner. The secondary lounge (visited as Vietnam Airlines passenger) is one of the worst I have even been to. You are better off eating in a fast food, and probably more comfortable too. Again, wifi and showers are excellent. Cleanliness is average and food availability is the biggest problem, before we even consider variety and quality.
AirportIncheon Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"worst airline lounge I have ever been to"

(Australia)

We expected a decent lounge in Seoul. It is shared with 19 other airlines and it would be the worst airline lounge I have ever been to. It was dirty, tables had coffee markes and stains. Two minuite noodles, water in a plastic pull back container. One bad white and red wine and two whiskies and one brandy, not even basic spirits. The selection of the few bits of food were most unappealing and tastless food. We will not be choosing Korean Air again and looking at the other comments I think they need to smarten up their act, certainly not Business Class Lounge criteria.
AirportSeoul Incheon Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"One of the worst lounges I have been to"

(United States)

One of the worst lounges I have ever been to. Even the ones at Heathrow that you can pay for which the airlines do not provide are much better than this one.
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Date VisitDecember 2014
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
2/10

"one of the dirtiest lounges"

(France)

Probably one of the dirtiest lounges I have ever visited: stained carpet greasy windows. The choice of food is very limited and of industrial quality. Choice of alcohol is minimal. On the upside nice view on the runway and fast wifi.
AirportSeoul Incheon Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"we were disappointed and underwhelmed"

(United Kingdom)

To say we were disappointed and underwhelmed with this lounge is an understatment. Incheon is a huge airport and so the lounge is necessarily huge too although it is cleverly set up is two areas separated by the lift shafts toilets etc. Comfortable chairs everywhere but largely lined up as if in a waiting room. Fantastic views from massive glass onto the tarmac apron. The catering was astonishing in its pausity. One unrermakable red and one unknown (and don't care too) white no bubbles of any sort a couple of self-serve draft beers water came in juice pouch things reminiscent of 1990s economy class meal trays. There was a non-descript pumpkin soup without bread a couple of unappetising salads a couple of pot noodle things (self-serve) a couple of juices and thats about your lot. Empty glasses and plates hung around for a long time including a beer mug on a table that was there when we wrrived and was still there when we left 2 hours later. Toilets were roomy and clean a must-visit to have a play with the electric flush bidet and warm air arrangement. Wifi free without the need of a password and was quick enough for the few emails and bit of browning I did. Will be transiting through Incheon in a couple of weeks on way home but don't think we'll bother going to this lounge at all.
AirportSeoul Incheon Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"variety of seating options"

(United States)

Large lounge with a variety of seating options and a nice view of the tarmac. I visited on two occasions late at night and early in the morning. Food options at that time were limited with only a few eastern and western choices which were hard to assemble into a coherent dinner or breakfast. Wine and spirits were available at both times. Only prepacked cups of water were available - bottles of water would be better. The shower facilities were clean and spacious but there was a 20 minute wait for a shower early in the morning despite the lounge not being full. Overall a satisfactory space though not exceptional.
AirportSeoul Incheon Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"It was dirty and crowded"

(United States)

Used this lounge as Aeroflot passenger. It was dirty and crowded. There was no food accept for few crackers and some cheese. Plenty of soft drinks that were restocked fast. The communication between the plane and the lounge was terrible. We were asked to proceed to boarding and the plane was nowhere near ready! The receptionist was very clueless. We ended up waiting in line in front of the gate for 30 min Overall a pretty depressing experience.
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1 to 10 of 28 Reviews