KLM Royal Dutch Airlines

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 1860 reviews
6/10
4 star Skytrax Rating
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6/10

Crown Lounge - Amsterdam Schiphol Airport

Review by (United Kingdom)

Very, very busy. We managed to obtain seats in eating area for breakfast. Food choice OK, just that. Cereals, yogurt, rolls, two choices of ham , one of cheese and some boiled eggs. Alcohol choice much wider but given the time of day we didn't partake. I would have thought that as this is a business lounge the ladies toilets could have at least had some hand cream and a nice selection of toiletries. People wandering in and out at will, if the staff were busy on the front desk no check was made on who was using the lounge. As travelling on a business ticket, lounge included but if I had to pay I would have gone to the main departure area where there was a better choice of food.
Lounge NameCrown Lounge
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Date Visit11-07-2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
7/10

Business Lounge - Curacao Airport

Review by (United Kingdom)

Easy to find. Clean and quiet, a nice haven during busy periods. Staff thorough on checking who has access to the lounge, clipped and efficient, not friendly but not rude. The main area has comfortable seats with a range of soft drinks, a limited range of beer and wine. Crisps, nuts, cream cheese and olives set out for self service. There is no hot food, if your plane is delayed, or you need something more substantial you will need to go into the main departure area. There is an additional additional seating area if you walk past the short corridor towards the toilets. This wasn't clearly posted and might be important if you arrive and the first room is full. Wi fi excellent, desks also available. There is only one toilet per gender, normally fine but could be a problem if delayed. For the size of the airport, fine.
Lounge NameBusiness Lounge
AirportCuracao Airport
Type Of LoungeBusiness Class
Date Visit11-08-2015
Type Of TravellerFamilyLeisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

Business Class - Amsterdam Schiphol Airport

Review by (Germany)

The lounge overall was pretty good, a nice selection of drinks and snacks but they didn't have any meals. The lounge seats were really comfortable, staff were friendly and welcoming. The lounge was clean as well as the toilets, but they did not have any showers. The lounge had free, good WiFi.
Lounge NameBusiness Class
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Date Visit07-09-2014
Type Of TravellerFamilyLeisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

Crown Lounge - Amsterdam Schiphol Airport

Review by (Netherlands)

Food and drinks were ok but they have a number system to get customer service. This system seems to allow the KLM staff the opportunity to sit around, not helping anyone other than directing them to take a number. Overall the process is inefficient, slow, and not very customer focussed.
Lounge NameCrown Lounge
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Date Visit05-08-2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

Crown Lounge - Amsterdam Schiphol Airport

Review by (Colombia)

A huge disappointment. Limited and poor food and beverage offer (only potato chips, olives and an awful soup), no newspapers or magazines, crowded and dated facility. Internet Access required a complicated check-on process, so we quit. Shame on KLM.
Lounge NameCrown Lounge
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Date Visit06-07-2015
Type Of TravellerFamilyLeisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

Business Lounge - Amsterdam Schiphol Airport

Review by (United States)

Intolerable noise levels. Constant ringing of some bell for unclear reason, frequent overheads. Frantic atmosphere. No chance of getting a shower. Food is minimal, though not bad what little there is. WiFi a bit sketchy. Bathroom looked like a warzone, used towels everywhere, hadn't been tidied up in quite a while. Inadequate facilities.
Lounge NameBusiness Lounge
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Date Visit19-07-2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
10/10

Crownlounge - Amsterdam Schiphol Airport

Review by (Japan)

Longe was spacious, clean, and comfortable. Tasty food and drink was served enough. Staff often clean our table and the restrooms.
Lounge NameCrownLounge
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Date Visit13-07-2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes
1/10

Klm Business Class Crown Lounge - Amsterdam Schiphol Airport

Review by (Canada)

Just brutal. I had a 2 hour layover on my flight from YYC-JNB. I desperately needed a shower so went to this lounge which was miles from my gate. KLM staff were rude and refused to acknowledge my existence. I finally figured out the number system for the shower. Got 65 and they were on something under 30. The lounge was crowded and noisy. I bailed without my shower and didn't even bother with the aggravation on the return trip and made do with wet wipes in the public bathroom. Not what I expected from a Business Class lounge.
Lounge NameKLM BUSINESS CLASS CROWN LOUNGE REVIEW
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

Klm Business Class Lounge - Shanghai Pudong Airport

Review by (United Kingdom)

This is the worst "Business Class" lounge I have been in by a country mile. In fact calling it a lounge is a joke. It's full to capacity some people going straight back out because there aren't enough seats and only 1 or 2 charging points to fight over the décor is tired and dated. The toilets are absolutely disgusting I walked in then straight out to find some others in the Airport. No wonder they hide this facility down one of the gates and barely signpost it it really is that embarrassing. Most lounges offer easy access Wifi if you fight your way through all the mobile registration palava you're rewarded with a temperamental and incredibly slow service presumably due to the volume of users. Come on KLM you have to do better than this.
Lounge NameKLM BUSINESS CLASS LOUNGE REVIEW
AirportShanghai Pudong Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

Klm Business Class Lounge - Amsterdam Schiphol Airport

Review by (United Kingdom)

Great lounge lots of seating areas good selection to eat and drink. Wi Fi great with no problems staff very good and clean shower toilet areas.
Lounge NameKLM BUSINESS CLASS LOUNGE REVIEW
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
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