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KLM Royal Dutch Airlines

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 49 reviews
4/10
4 star Skytrax Rating
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6/10

"no dedicated toilets"

(United Kingdom)

KLM use the Swissport Aspire Lounge at Birmingham airport. The lounge has a nice view on the Apron,, the quiet zone is somehow misplaced, directly at the entrance of the lounge, so a quiet zone needs to be seen as relative. The choice of food is limited to some warmed up croissants and some soft panini's with bacon and some cereals (I had a late morning departure) which is a bit embarassing, but no surprise for a generic, non Airline specific lounge. The drinks and booze have a significant larger choice, but who really wants to drink heavy stuff at 9AM in the morning?The facility does not offer dedicated toilets and you need to go back to the public toilets outside.
Lounge NameAspire Lounge
AirportBirmingham Airport
Type Of LoungeBusiness Class
Date VisitDecember 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
1/10

"found it very disappointing"

(United Kingdom)

As this is presumably the mother-ship of the KLM lounges, I found it to be very disappointing. It's gloomy and dull and the food offering is very poor. Crackers and floppy slices of cheese, and two pots of some stew-like dish, which didn't look appetising. Nothing looked fresh or appetising. It really wasn't a treat to come to this lounge, and we're stuck here for 4 hours!
Lounge NameCrown Lounge
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Date VisitNovember 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
8/10

"Can be very crowded"

(Netherlands)

Recently refurbished and enlarged. Can be very crowded depending on the time. Drink selection excellent but the food is boring. One of the few places at Schiphol with a dedicated smoking area. Good selection of newspapers. Staff in general are friendly but sometimes can be a bit snobbish. Compared to other Sky Team lounges quite nice.
Lounge NameCrown lounge
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Date VisitOctober 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"airline lounge is a real joke"

(Netherlands)

KLM Crown lounge in Dubai is perfect when all other seats are taken in the airport. Apart from free WiFi, the lounge offers nothing more than the rest of the public area of the airport. It is clean and the staff is professional, but the food offered is nothing good. Drinks are available, but when it is busy you have to be lucky to get you preferred drink. Compeared to the competitors airline lounge this one is a real joke!
Lounge NameCrown Lounge
AirportDubai Airport
Type Of LoungeBusiness Class
Date VisitJuly 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
8/10

"staff is friendly, restrooms well maintained"

(Netherlands)

The KLM lounge is very large and features a wide array of seats. The seats in the dining area are not as comfortable as the seats in the rest of the lounge, which feature electric outlets to charge your device. The food is nice, hot and cold food throughout the day as well as alcoholic beverages, coffee and typical dutch appetizers such as 'drop' (liquorish) and 'stroopwafels' (syrup waffels). Staff is friendly, restrooms well maintained and clean. Downside: As air traffic at Schiphol increases (and the Skyteam passengers with it), the lounge, large as it is, is becoming too small for the volumes of passengers. The seats have marks of wear and tear.
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"no check made on who was using the lounge"

(United Kingdom)

Very, very busy. We managed to obtain seats in eating area for breakfast. Food choice OK, just that. Cereals, yogurt, rolls, two choices of ham , one of cheese and some boiled eggs. Alcohol choice much wider but given the time of day we didn't partake. I would have thought that as this is a business lounge the ladies toilets could have at least had some hand cream and a nice selection of toiletries. People wandering in and out at will, if the staff were busy on the front desk no check was made on who was using the lounge. As travelling on a business ticket, lounge included but if I had to pay I would have gone to the main departure area where there was a better choice of food.
Lounge NameCrown Lounge
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Date VisitJuly 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
7/10

"a nice haven during busy periods"

(United Kingdom)

Easy to find. Clean and quiet, a nice haven during busy periods. Staff thorough on checking who has access to the lounge, clipped and efficient, not friendly but not rude. The main area has comfortable seats with a range of soft drinks, a limited range of beer and wine. Crisps, nuts, cream cheese and olives set out for self service. There is no hot food, if your plane is delayed, or you need something more substantial you will need to go into the main departure area. There is an additional additional seating area if you walk past the short corridor towards the toilets. This wasn't clearly posted and might be important if you arrive and the first room is full. Wi fi excellent, desks also available. There is only one toilet per gender, normally fine but could be a problem if delayed. For the size of the airport, fine.
Lounge NameBusiness Lounge
AirportCuracao Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"staff were friendly and welcoming"

(Germany)

The lounge overall was pretty good, a nice selection of drinks and snacks but they didn't have any meals. The lounge seats were really comfortable, staff were friendly and welcoming. The lounge was clean as well as the toilets, but they did not have any showers. The lounge had free, good WiFi.
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2014
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"inefficient, slow, and not very customer focussed"

(Netherlands)

Food and drinks were ok but they have a number system to get customer service. This system seems to allow the KLM staff the opportunity to sit around, not helping anyone other than directing them to take a number. Overall the process is inefficient, slow, and not very customer focussed.
Lounge NameCrown Lounge
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"a huge disappointment"

(Colombia)

A huge disappointment. Limited and poor food and beverage offer (only potato chips, olives and an awful soup), no newspapers or magazines, crowded and dated facility. Internet Access required a complicated check-on process, so we quit. Shame on KLM.
Lounge NameCrown Lounge
AirportAmsterdam Schiphol Airport
Type Of LoungeBusiness Class
Date VisitJuly 2015
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
1 to 10 of 49 Reviews