Kenya Airways

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 14 reviews
6/10
3 star Skytrax Rating
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6/10

"Lounge is still good"

(Denmark)

Trip Verified | 3rd party lounge used by Kenya Airways. Lounge is still good, food is improving, more hot dishes, and more hot savory snacks. Drinks options sparse, but there are good stocks. Lacks windows terribly. No music.
Lounge NamePearl Lounge
AirportKigali Airport
Type Of LoungeFrequent Flyer
Date VisitNovember 2023
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"Very disappointing"

(United Kingdom)

Trip Verified | Very disappointing. Tiny for a Business Lounge with too many tables and chairs crammed in. Little choice in the cold buffet with each plate clingfilmed so you first had to unseal the clingfilm, take what you wanted and then reseal the clingfilm. Surely rigid covers which could be lifted off and then replaced would make things much easier? The also limited choice of hot food looked like it had been sat there for hours. Kenya Airways now use this lounge while most others use the vastly better Dzimbahwe Executive Lounge. I shall avoid flying Kenya Airways on a Harare route in future so I don't have to visit this lounge again.
Lounge NameThe Lounge
AirportHarare Airport
Type Of LoungeBusiness Class
Date VisitOctober 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"tea or coffee, cartons of warm orange juice"

(United Kingdom)

Trip Verified | The lounge consisted of a few chairs and tables and a food counter. The only drinks available apart from tea or coffee were cartons of warm orange juice. There was also a half-empty bowl of crisps and two wrapped sandwiches. Although the main waiting area was more manic it at least had two food shops and after a while several passengers in the lounge decided it was better to wait there. If airlines are expecting business passengers to pay a significant premium they should at least offer the basics of what one might expect in a lounge – a selection of food and drink, magazines and a flight display board.
AirportMombasa Airport
Type Of LoungeBusiness Class
Date VisitMarch 2021
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
9/10

"lounge of world class quality"

(Vietnam)

Trip Verified | 3rd party lounge of world class quality. I paid entrance and got the best and most delicious hot food available. Spacious. Extremely clean. Toilets so clean I feared to use them. Nice large smoking room with views and soft chairs. Huge and varied drink offers especially all sorts of South African wines and beers. Very good internet. Quiet area for sleeping. I will come again.
Lounge NameBidwest Lounge
AirportJohannesburg Airport
Type Of LoungeFrequent Flyer
Date VisitMarch 2020
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

"not expensive to access"

(Vietnam)

Trip Verified | Excellent Lounge operated by Bidvest Premier Lounge, in my view world class and not expensive to access if pay by cash. Cleanest toilets, smokers section perfect. Good views of tarmac. Sleeping section. No champagnes or a la carte, but perfect RSA-sparkling wines and a huge, beautiful arranged and well stocked buffet beats any a la carte service. Compared to nearby Aspire lounge, it 2 steps up, despite Aspire is also good.
Lounge NameBidwest Lounge
AirportJohannesburg Airport
Type Of LoungeBusiness Class
Date VisitMarch 2020
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"most delicious hot food"

(Vietnam)

Trip Verified | The third party Bidwest Lounge of world class quality. I paid entrance and got the best and most delicious hot food. Spacious. Extremely clean. Toilets so clean I feared to use them. Nice large smoking room with views and soft chairs. Huge and varied drink offers especially all sorts of South African wines and beers. Very good internet. Quiet area for sleeping. I will come again.
Lounge NameBidwest Lounge
AirportJohannesburg Airport
Type Of LoungePay to Use
Date VisitFebruary 2020
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"disappointed with lounge"

(Thailand)

Trip Verified | I was disappointed with Kenya Airways lounge in Nairobi since this was the home city of the airline. It is very large with five separate rooms; three lounge areas with televisions, a dining room and a quiet communal sleep room. The lobby and first lounge are modern, the rest of the rooms were very drab. The presentation of the food in the dining area is not very appealing and the hot & cold food selection was very basic. They did have very good fresh juices and draft soda drinks. The beer, wine and alcohol selection was minimal. The WiFi was fast and consistent.
AirportNairobi Airport
Type Of LoungeBusiness Class
Date VisitOctober 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"I love the pulse of this lounge"

(Vietnam)

Trip Verified | In Nairobi I had to spent the night due to missed connection causing a downgrade to economy class. However, fortunately they granted me lounge access due to all the trouble that I have had. The lounge has food, views, and nice architecture with curving designs and view of tarmac. I love the pulse and dynamics of this lounge with its many sections with different themes. Food is good and drinks are fine and plenty. It has 6 beds in silent area and I slept well till next morning.
Lounge NamePride Lounge
AirportNairobi Airport
Type Of LoungeBusiness Class
Date VisitMay 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"very bad quality of food"

(Mauritius)

Trip Verified | Nice atmosphere, very clean but very bad quality of food. The worst croissant i have seen in my life. Almost half of the buffet was empty. Very disappointed and bad image for our destination.
Lounge NameAmedee Maingard
AirportMauritius Airport
Type Of LoungePay to Use
Date VisitNovember 2018
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"good views of the aircraft"

(United Kingdom)

Verified Review | Spacious lounge with good views of the aircraft. Limited food however, mostly snacks. The spring rolls weren't very nice, but the beef samosas were good. Making tea/coffee was hard as you couldn't get your own hot water (they had a very complicated machine) so I had to wait for staff to operate it for me. Something as simple as a kettle or hot water dispenser would've been much more functional. Otherwise, staff were extremely friendly and helpful.
Lounge NamePride Lounge
AirportNairobi Airport
Type Of LoungeBusiness Class
Date VisitApril 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
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