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Jet Airways

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 8 reviews
3/10
3 star Skytrax Rating
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2/10

"not worth its name"

(United Kingdom)

This is a Jet Airways lounge not worth its name. No air-conditioning or ventilation, no display boards, no wash rooms, warm drinks, stale, cold snacks, mediocre seating, poorly illuminated, mosquitoes doing aerobatics and attacking helpless victim!! The attendant present had no idea about departures, kept on telling us to contact the airline ground staff, who weren't there. What more can I say?
AirportPune Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2016
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

- London Heathrow Airport

(United Kingdom)

Jet Airways seem to have changed their business class lounge, when last flown in 2014 they were sharing Etihad lounge at Heathrow T4, which was more comfortable and well laid out, this time when we turned up at Etihad lounge we were directed to a lounge further away, this is set on 2 levels and access to it was bit tricky, with no clear markings, had to keep on asking if we had arrived at the right place?? The bar was separate from the dining section, the choice of food was mediocre, WiFi was available, but seating was not that comfortable. This looks like cost cutting exercise!
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitDecember 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"outside seating is better"

(United Kingdom)

It is a joke to even call this a Jet Airways lounge at Pune Airport a lounge, as all airlines use it. The door is always open, so there is no a/c. The guy in charge is very rude and couldn't be bothered. Only food is a stale sandwich and coffee which he brings out up on request. There are mosquitoes all over and limited seating. They don't have newspapers either. Outside seating is better and I will never go here again. There is no wash room and one must walk across the terminal to go to one. It is a shame that the airlines don't bother either.
AirportPune Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"can't even be called a lounge"

(United Arab Emirates)

Disgusting. This can't even be called a lounge. Next time I was at the airport (July 2015) I did not even visit it. Also the staff is rude and inefficient. Better not to have this lounge as it is used by all airlines, and it actually is a misrepresentation of the airline, or card company offering access.
AirportPune Airport
Type Of LoungeBusiness Class
Date VisitJune 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
6/10

"Seats are comfortable"

(Canada)

Service was good but the lounge becomes very busy as many flight arrive and transit at the same time. Good food and drink choices. Seats are comfortable. Showers are good, but one has to wait as so many people were in queue.
Lounge NameBusiness Lounge
AirportBrussels Zaventem Airport
Type Of LoungeBusiness Class
Date VisitJune 2015
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"excellently maintained lounge"

(India)

This is an excellently maintained lounge. Good food and great ambience thereby providing great customer experience. Keep up the good work!
Lounge NamePlaza Premium
AirportHyderabad Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"plenty of comfortable seating"

(Thailand)

The shared airline lounge at the new international terminal in Mumbai was excellent. Elevator down one level after you enter the reception lobby to the business class lounge area. Plenty of comfortable seating in a variety of configurations lounge chairs sofas eating tables with chairs and work stations with outlets. The free WiFi was reliable and fast but the logon process is a little tricky. Separate food bar and lounge areas. The food area had a very comprehensive buffet both Western and Indian food one of the best I have seen second only to Dubai. Lots of snacks and fruit which you could take with you for your flight. The bar had a full wall video screen showing sports and a wide selection of beer wine and cocktails. There were also private work rooms for business calls and shower facilities.
AirportMumbai Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"lounge was a complete disappointment"

(Belgium)

We took a Jet Airways domestic flight from Kolkata Netaji Subhash Chandra Bose Airport (CCU) to Delhi (DEL) in business class. At check in we received an invitation to visit the lounge. Lounge was a complete disappointment. Apart of coffee/tea and soft drinks you had to pay for drinks! I’m a Star Alliance Gold member and visited lots of lounges everywhere but paying for drinks when you already pay the premium for flying business class is just unbelievable! I never had this experience before. Food options were very limited as well and for western style food the only option was Danish butter cookies… (Indian style food wasn’t much neither). Overall appearance of the lounge was rather filthy and not worth a visit.
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no