Jet Airways

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 11 reviews
3/10
3 star Skytrax Rating
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2/10

"does not feel like a Lounge"

(India)

Verified Review | Very Small and cramped place and have to walk a mile to get there. Overcrowded and does not feel like a Lounge. Feed options are also very limited. Comparing against Mumbai Airport this feels like a local restaurant and not worth walking up to this. You can rather just walk around and seating by the gate is far better than in this lounge.
AirportDelhi Airport
Type Of LoungeFrequent Flyer
Date VisitSeptember 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"a mercy of the counter staff"

(India)

Verified Review | For Jet Airways GVK Lounge is common for business as well Frequent flyers. When you present your boarding pass for entry you will see smirks and grunts if you are a frequent flyer and no sounds if you are entering as Business class passenger. Even as a business class passenger once I arrived 3.5 hrs prior to departure then they will ask in which flight you arrive show us your boarding pass so you will feel end up as if the lounge entry is being provided as a mercy of the counter staff. Food spread is average Salads are of very low quality and those freezers / soft drink coolers are of very low quality / having maintenance issues as they make heavy unbearable noises, out side the lounge is more quieter than the lounge seating is of a pecular type neither they are comfortable nor of any utility. Cutlery perticularly spoons are of a show pieces but not useful for eating.
Lounge NameGVK Lounge
AirportMumbai Airport
Type Of LoungeFrequent Flyer
Date VisitJune 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"No lounge access at Colombo"

(India)

Verified Review | No lounge access at Colombo? Isn't this an integral part of the business class experience? After check-in and then this, I was left wondering at the airport what the Jet Airways Business Class experience is about.
AirportColombo Airport
Type Of LoungeBusiness Class
Date VisitMay 2017
Type Of TravellerFamily Leisure
no
2/10

"not worth its name"

(United Kingdom)

This is a Jet Airways lounge not worth its name. No air-conditioning or ventilation, no display boards, no wash rooms, warm drinks, stale, cold snacks, mediocre seating, poorly illuminated, mosquitoes doing aerobatics and attacking helpless victim!! The attendant present had no idea about departures, kept on telling us to contact the airline ground staff, who weren't there. What more can I say?
AirportPune Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2016
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

- London Heathrow Airport

(United Kingdom)

Jet Airways seem to have changed their business class lounge, when last flown in 2014 they were sharing Etihad lounge at Heathrow T4, which was more comfortable and well laid out, this time when we turned up at Etihad lounge we were directed to a lounge further away, this is set on 2 levels and access to it was bit tricky, with no clear markings, had to keep on asking if we had arrived at the right place?? The bar was separate from the dining section, the choice of food was mediocre, WiFi was available, but seating was not that comfortable. This looks like cost cutting exercise!
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitDecember 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"outside seating is better"

(United Kingdom)

It is a joke to even call this a Jet Airways lounge at Pune Airport a lounge, as all airlines use it. The door is always open, so there is no a/c. The guy in charge is very rude and couldn't be bothered. Only food is a stale sandwich and coffee which he brings out up on request. There are mosquitoes all over and limited seating. They don't have newspapers either. Outside seating is better and I will never go here again. There is no wash room and one must walk across the terminal to go to one. It is a shame that the airlines don't bother either.
AirportPune Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"can't even be called a lounge"

(United Arab Emirates)

Disgusting. This can't even be called a lounge. Next time I was at the airport (July 2015) I did not even visit it. Also the staff is rude and inefficient. Better not to have this lounge as it is used by all airlines, and it actually is a misrepresentation of the airline, or card company offering access.
AirportPune Airport
Type Of LoungeBusiness Class
Date VisitJune 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
6/10

"Seats are comfortable"

(Canada)

Service was good but the lounge becomes very busy as many flight arrive and transit at the same time. Good food and drink choices. Seats are comfortable. Showers are good, but one has to wait as so many people were in queue.
Lounge NameBusiness Lounge
AirportBrussels Zaventem Airport
Type Of LoungeBusiness Class
Date VisitJune 2015
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"excellently maintained lounge"

(India)

This is an excellently maintained lounge. Good food and great ambience thereby providing great customer experience. Keep up the good work!
Lounge NamePlaza Premium
AirportHyderabad Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"plenty of comfortable seating"

(Thailand)

The shared airline lounge at the new international terminal in Mumbai was excellent. Elevator down one level after you enter the reception lobby to the business class lounge area. Plenty of comfortable seating in a variety of configurations lounge chairs sofas eating tables with chairs and work stations with outlets. The free WiFi was reliable and fast but the logon process is a little tricky. Separate food bar and lounge areas. The food area had a very comprehensive buffet both Western and Indian food one of the best I have seen second only to Dubai. Lots of snacks and fruit which you could take with you for your flight. The bar had a full wall video screen showing sports and a wide selection of beer wine and cocktails. There were also private work rooms for business calls and shower facilities.
AirportMumbai Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1 to 10 of 11 Reviews