Japan Airlines

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 564 reviews
7/10
4 star Skytrax Rating
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4/10

Japan Airlines Business Class Sakura Lounge - Tokyo Haneda Airport

Review by (Hong Kong) 30th March 2014

The lounge was fairly easy to find once past passport control. Staff very welcoming lounge is tastefully designed and overlooking the tarmac which means ample lighting and feeling of openness. Free wifi available and fast and steady. Plenty of seating. The lounge is split into two levels upper level for dining lower level for tea coffee and snacks. Very clean bathroom and shower facilities plentiful. I was disappointed with the lack of food selections some sandwiches rice beef curry and spicy bean curd dish available. Okay selection of drinks and alcohol. I was disappointed by the lack of sweets and desserts only cookies nuts and bite-size cheese available. It is obvious to see Japan Airlines is trying to cut cost.
Lounge NameJAPAN AIRLINES BUSINESS CLASS SAKURA LOUNGE REVIEW
AirportTokyo Haneda Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

Japan Airlines Business/first Class Lounge - Tokyo Haneda Airport

Review by (United Kingdom) 31st July 2013

Very early departure on BA back to Heathrow. Got there about 0510! Watched sunrise and had some lovely strawberries. Departure delayed 45 mins so as we were travelling First we went next door to First lounge which opened at 0600. Nice peaceful surroundings and a short hop to the departure gate. Very pleasant all round.
Lounge NameJAPAN AIRLINES BUSINESS/FIRST CLASS LOUNGE REVIEW
AirportTokyo Haneda Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

Japan Airlines Business Class Sakura Lounge - Tokyo Narita Airport

Review by (Malaysia) 25th December 2012

One of the best lounges I have been in. I managed to get a 1hr nap in a private cubicle with a bed followed by food and drinks in the restaurant area. This was followed by a massage and nice hot shower.
Lounge NameJAPAN AIRLINES BUSINESS CLASS SAKURA LOUNGE REVIEW
AirportTokyo Narita Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

Japan Airlines Sakura First / Business Class Lounge - Frankfurt Main Airport

Review by (Australia) 8th November 2012

Lounge accessed as a Qantas Club member for flight from Frankfurt to Singapore. Lounge located Pre- Security screening in Terminal D Space Frankfurt International. The Sakura Lounge is modestly large. Professionally welcomed by front desk staff. Lounge neat tidy well lit. Many seating options. for passengers travelling in groups of two four and individual travellers. Showers accessible small but functional. Towels provided. Toilets clean well maintained. A bar/ Soft drinks counter area is well stocked and with plenty of options. A small sign points to the 'Buffet' area. A small counter with two bowls one of cubed fetta cheese and olives. A small buffet hatch contained multiple small sandwiches of meats and cheeses. Modest. Cups glasses plates & attire quickly cleaned by a group of kitchen attendants. Flight information discreetly but well displayed in multiple areas of lounge. Announcements discreet and audible. Plenty of news papers in Japanese German and English. Light & airy well laid out professional staff. Furnishings looking slightly worn.
Lounge NameJAPAN AIRLINES SAKURA FIRST / BUSINESS CLASS LOUNGE
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

Japan Airlines Sakura First Class Lounge - Tokyo Narita Airport

Review by (Australia) 4th October 2012

Great little lounge extremely polite helpful staff good drink selection. Spa and shower are good and functional.
Lounge NameJAPAN AIRLINES SAKURA FIRST CLASS LOUNGE REVIEW
AirportTokyo Narita Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

Japan Airlines Sakura Business Class Lounge - Fukuoka Airport

Review by (Japan) 17th September 2011

This is the worst business class lounge I have ever been in. The drink selection is poor and only a few cookies for food. It is extremely small and the no smoking area wreaked of smoke. It is more comfortable sitting at the gate. At least by the gate you aren't subjected to second hand smoke.
Lounge NameJAPAN AIRLINES SAKURA BUSINESS CLASS LOUNGE
AirportFukuoka Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

Japan Airlines Sakura Business Class Lounge - San Francisco Airport

Review by (Australia) 13th September 2011

Flew Qantas San Francisco to Sydney. Apparently Qantas uses the JAL lounge rather than the BA for some reason. The Lounge was absolutely packed very small rooms little to eat or drink apart from chips. It was so depressing that I had to leave. Minimal staff not helpful. Very disappointing when a 14hr+ flight is ahead of you!
Lounge NameJAPAN AIRLINES SAKURA BUSINESS CLASS LOUNGE
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

Japan Airlines First Class Lounge - Tokyo Narita Airport

Review by (Australia) 1st May 2011

Two first class lounge at Terminal 2 easy to find dinning area but no restaurant service. Quality of food okay but not outstanding mainly Japanese food. good range of drinks. Staff tried to speak English but really difficult to understand. Wifi service and wired computer available. Spa services only have massage for 10 minutes.
Lounge NameJAPAN AIRLINES FIRST CLASS LOUNGE REVIEW
AirportTokyo Narita Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

Japan Airlines Sakura First Class Lounge - Chicago O'Hare Airport

Review by 30th June 2010

Very small but a haven of peace as they restrict it only To First Class passengers much to the annoyance of OneWorld Emerald members. Food offering poor and no champagne but polite service and free internet.
Lounge NameJAPAN AIRLINES SAKURA FIRST CLASS LOUNGE REVIEW
AirportChicago O'Hare Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms N/A
Wifi Connectivity 12345
Staff Service 12345
no
5/10

Japan Airlines Sakura First Class Lounge - Tokyo Narita Airport

Review by 18th September 2009

Although crowded at peak times this is a wonderful lounge. Very friendly and polite staff always looking to help. Great choice of Japanese and Western food and drinks. Only criticism would be small number of restrooms for such a big facility.
Lounge NameJAPAN AIRLINES SAKURA FIRST CLASS LOUNGE REVIEW
AirportTokyo Narita Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
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