Japan Airlines

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 572 reviews
7/10
4 star Skytrax Rating
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8/10

"the lounge was very clean and efficient"

Review by (United States)

I flew early in the morning, so there were not many people in the lounge. There weren't many food choices, but the lounge was very clean and efficient. Great way to calm down and kill time. The lounge is conveniently placed and easy to find. I didn't use the showers, but they looked very nice.
Lounge NameJAL Sakura Lounge
AirportTokyo Haneda Airport
Type Of LoungeBusiness Class
Date VisitJuly 2015
Type Of TravellerFamilyLeisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
yes
4/10

"tastefully designed and overlooking the tarmac"

Review by (Hong Kong)

The lounge was fairly easy to find once past passport control. Staff very welcoming lounge is tastefully designed and overlooking the tarmac which means ample lighting and feeling of openness. Free wifi available and fast and steady. Plenty of seating. The lounge is split into two levels upper level for dining lower level for tea coffee and snacks. Very clean bathroom and shower facilities plentiful. I was disappointed with the lack of food selections some sandwiches rice beef curry and spicy bean curd dish available. Okay selection of drinks and alcohol. I was disappointed by the lack of sweets and desserts only cookies nuts and bite-size cheese available. It is obvious to see Japan Airlines is trying to cut cost.
Lounge NameSakura Lounge
AirportTokyo Haneda Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"watched sunrise and had some lovely strawberries"

Review by (United Kingdom)

Very early departure on BA back to Heathrow. Got there about 0510! Watched sunrise and had some lovely strawberries. Departure delayed 45 mins so as we were travelling First we went next door to First lounge which opened at 0600. Nice peaceful surroundings and a short hop to the departure gate. Very pleasant all round.
AirportTokyo Haneda Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"One of the best lounges I have been in"

Review by (Malaysia)

One of the best lounges I have been in. I managed to get a 1hr nap in a private cubicle with a bed followed by food and drinks in the restaurant area. This was followed by a massage and nice hot shower.
AirportTokyo Narita Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"Light and airy .... professional staff"

Review by (Australia)

Lounge accessed as a Qantas Club member for flight from Frankfurt to Singapore. Lounge located Pre-Security screening in Terminal D Space Frankfurt International. The Sakura Lounge is modestly large. Professionally welcomed by front desk staff. Lounge neat tidy well lit. Many seating option for passengers travelling in groups of two four and individual travellers. Showers accessible small but functional. Towels provided. Toilets clean well maintained. A bar/ Soft drinks counter area is well stocked and with plenty of options. A small sign points to the 'Buffet' area. A small counter with two bowls one of cubed fetta cheese and olives. A small buffet hatch contained multiple small sandwiches of meats and cheeses. Modest. Cups glasses plates & attire quickly cleaned by a group of kitchen attendants. Flight information discreetly but well displayed in multiple areas of lounge. Announcements discreet and audible. Plenty of newspapers in Japanese German and English. Light and airy well laid out professional staff. Furnishings looking slightly worn.
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"great lounge, extremely polite helpful staff"

Review by (Australia)

Great little lounge extremely polite helpful staff good drink selection. Spa and shower are good and functional.
AirportTokyo Narita Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"I found the food very disappointing"

Review by (Canada)

I waited one hour at the JAL lounge between gates 37 and 38. The lounge was comfortable enough with WiFi internet connections bathrooms and comfortable chairs. What I found very disappointing was the food. Apart from a few croissants a few cookies and a cauldron of clam chowder there was no food. There were two "no Halal" signs that I found rather funny. One was funny because it was set up amongst the few croissants and cookies - nothing was halal because there was almost nothing there I thought. The other was set up amongst all the bottles of spirits at the wet bar. Gee couldn't they find any halal alcohol? At this lounge JAL comes off looking cheap.
AirportKansai Osaka Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"the worst business class lounge I have been in"

Review by (Japan)

This is the worst business class lounge I have ever been in. The drink selection is poor and only a few cookies for food. It is extremely small and the no smoking area wreaked of smoke. It is more comfortable sitting at the gate. At least by the gate you aren't subjected to second hand smoke.
AirportFukuoka Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"It was so depressing that I had to leave"

Review by (Australia)

Flew Qantas San Francisco to Sydney. Apparently Qantas uses the JAL lounge rather than the BA for some reason. The Lounge was absolutely packed very small rooms little to eat or drink apart from chips. It was so depressing that I had to leave. Minimal staff not helpful. Very disappointing when a 14hr+ flight is ahead of you!
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"Quality of food okay but not outstanding"

Review by (Australia)

Two first class lounge at Terminal 2 easy to find dinning area but no restaurant service. Quality of food okay but not outstanding mainly Japanese food. good range of drinks. Staff tried to speak English but really difficult to understand. Wifi service and wired computer available. Spa services only have massage for 10 minutes.
AirportTokyo Narita Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
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