Airline of the Year  

Hainan Airlines

Lounge Reviews

5 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 4 reviews
7/10
5 star Skytrax Rating
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10/10

"lounge at Beijing is very well set up"

(United States)

Verified Review | The new Hainan Airlines lounge at Beijing Terminal 2 is very well set up! Seats are very comfortable, some faces outside providing a great view of the runway. There are plenty of good foods and beverages. Not to mention the ice cream. The staff are very nice. There were old ladies who wanted fruits. Due to their physical condition, they were not able to attend the bar themselves and they were in a hurry to board their plane. The young lady staff is so nice who packed fruits in small boxes for the two passengers to enjoy later.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Date VisitApril 2017
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"staff very courteous and nice"

(Australia)

For domestic lounge very nice and was quiet when I visited very early after opening I the morning. Chef area was doing cooked noodles etc, but I went to smaller and quieter lounge area where just a cold buffet. Shower and toilet looked clean, staff very courteous and nice, but some of them had limited English language skills. All in all, very good for domestic but needs to be bugger I guess.
AirportBeijing Capital Airport
Type Of LoungeFirst Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"spacious with comfortable chairs"

(United States)

New spacious lounge with comfortable chairs and sofas. A special area with massage chairs and TVs. Pod chairs. A business area with PCs. Plenty of outlets and flat screen TVs everywhere. Snacks hot (soup dim sum) and cold (salads sandwiches) and a variety of beverages are available with a central self-service counter international magazines and newspapers. Showers and clean restrooms. Toilets are high tech! WiFi works well. Flights are announced. Separate security checkpoint for first and business class and elite members provides entrance to the lounge which has direct access to gates. English proficiency of some staff was limited.
AirportBeijing Capital Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"staff very pleasant"

(United Kingdom)

A quite small lounge and in need of upgrading. Staff very pleasant and friendly reasonable choice of hot food at meal times. Quite crowded when I visited and no internet access working properly.
AirportBeijing Capital Airport
Type Of LoungeFirst Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes

Hainan Airlines Photos

HAINAN AIRLINES

Hainan Airlines is a privately owned airline, the fourth largest carrier in China. Celebrating its 24th anniversary in 2017, Hainan Airlines is the only Chinese mainland carrier to be ranked as a 5-Star Airline. The main international hub is Beijing Airport, other hubs being Chengdu, Chingqing, Changsha, Xi'an and Shangai. Flying more than international and domestic routes, Hainan Airlines has a fleet of over 180 aircraft, including Boeing 787-9, Boeing 787-8, Boeing 767-300, Boeing 737-800, A330-200, A330-300, with a further 75 aircraft on order.

BUSINESS CLASS

Hainan Airlines long haul business class is provided on Boeing 787 and A330 aircraft, with flat bed seats, arranged 1x2x1 and 2x2x2 subject to aircraft type. In addition to luxury amenities, business class service includes an Onboard Chef and full dine on demand.

flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
Onboard WiFi (some int'l routes)
AVODAudio / video on demand
DiningOn demand a la carte dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

DOMESTIC FIRST CLASS

Domestic first class is provided using a mixture of widebody A330, Boeing 787 and Boeing 737-800 aircraft.

flat_seatsFlat bed seat
Seat pitchSeat pitch : 50 ins
Seat widthSeat width : 20 ins
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
AmenitiesSlippers, eyeshade etc

ECONOMY CLASS

Hainan Airlines long haul economy class uses Boeing 787, A330 and Boeing 767 aircraft, and also includes Boeing 737-800 on domestic routes.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 19 ins
Onboard WiFi (some int'l routes)
power_iconUSB power (most int'l routes)
AVODAudio / video on demand
DiningChinese & Western meals
WinesComplimentary beverages & wines
SleepingPillows & blankets
AmenitiesAmenity pack (int'l routes)

LOUNGES

Hainan Airlines have recently opened their flagship international lounge, the HNA Club at Terminal 2, Beijing Capital Airport. They also offer domestic lounges at many airports across China and have a new International lounge opening in Xi'an during 2017.

Lounge SeatingExpansive seating options
Seat pitchPrivate seat pods
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODEntertainment area
DiningBuffet & a la carte dining
WinesSelf service bar
SleepingRelaxation rooms
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