Garuda Indonesia

✅ Trip Verified | Without any doubt one of the worst lounges visited in recent years. The place reeks of cigarette smoke, the wine is almost undrinkable and the food revolting. It was 21.30 and the food on offer was limited and had clearly been "simmering" all day. Avoid this lounge - sadly the only offering for Qatar Airways Business Class

Not Verified | I have been to this lounge many times in hope of an improvement only to find once again it is a disappointment. The food is of little choice and poor quality. The Bintang is virtually at room temperature. The only wine available is the local wine which personally is not my favourite. You have to ask for an alcoholic drink and the selection is beer and wine only. My family and I have flown garuda for many years and enjoy every flight. We are always served quality food and wine inclusive of Champagne. The drink and food selection on on the flight is plentiful. It is hard to believe they are one and the same.

✅ Trip Verified | This Denpasar lounge lived up to all the negative reviews. As one of Garuda Indonesia's most important hubs you would expect something decent. Instead the food was minimal and not tasty. Alcoholic drinks were behind a little enclave that didn't even look like a bar and was barely attended. The range was small and when I asked for a red wine, the young attendant tried to serve it in a sparkling wine glass! And this is meant to be a business class lounge! The lounge was oddly shaped / arranged and hot although I found the whole airport hot with poor air conditioning. Staff were more interested in standing around and chatting to each other than actually doing any work. As this was the beginning of a Garuda business trip, it certainly lowered my expectations for the flight ahead. Certainly not what one expects from a 5-Star airline!

Not Verified | The Business Class Lounge was clean but the seats were terribly uncomfortable. Sitting there for an extended time became painful. Then there was the food. Some rice with a few assorted vegetables with potato wedges and crumbed fish pieces , that was it. No variation of food. The desert was a jelly with fruit and some pastries, the only thing edible was the jelly. The overall food presentation was disgraceful. My sister and I paid $25 each at another lounge last year and had a wonderful feast with lounge comfort seating. I am extremely disappointed with Garuda. They need to pick up their game and for Business Class this was totally unacceptable.

✅ Trip Verified | This place really is a joke. I remember years ago when Garuda had a decent business class lounge with a fully stocked, manned bar and edible food. In this lounge the food is luke warm-cold and not very appetising with a cooking station which doesn't seem to cook. If you want a drink there is a fridge with soft drinks in. If you want alcohol there is only wine or beer, both of which you have to ask for if you can get someones attention. For an airline which is otherwise quite good, this is a real let down for the passengers that pay good money for a business class ticket and expect a business class service.

✅ Trip Verified | What an absolute disgrace this lounge is! What makes it even worse is that this is Garuda’s own lounge at one of Indonesia’s busiest airports. It could have been a chance for this 5 star airline to showcase its hospitality and local cuisine. What we get us a bland range of salad and totally unappetising food including stone cold spring rolls and the plain cheese sandwiches. Very poor Range of drinks with alcoholic drinks (one red wine and one white wine and a few warm Bintang beers) kept in a manned ‘mini bar’. Absolutely laughable.

✅ Trip Verified | Having arrived we were the only passengers in the Garuda lounge at Denpasar Bali Airport which is a first for me .The Mini bar station not manned so had to hunt down staff to serve you from a selection of one white and red wine, very limited and just beer. Mostly avoid the food, rice was Luke warm along with chicken pieces. All the heated dishes were not on or on the lowest setting and spring rolls were stone cold. So very disappointed and crossing my fingers that Bali belly is not caught in the business lounge! They need to seriously educate their kitchen staff to serve hot food and please a smile from the one and only server would have been welcomed. Suggest at least one screen inside lounge for departures so you don’t have to keep nipping out to the main reception to see if boarding is underway. As a seasoned business traveller, this lounge falls way short of the standard.

✅ Trip Verified | The lounge at Terminal 3, Jakarta Airport is in a brand new terminal, but the passenger offer has been poorly thought out and the design is average. If Garuda wishes to compete with other 5 star airline lounges, they need to take feedback, particularly from European customers, about what is expected. The quality and range of food on offer was poor. There needs to be a better range of soft drinks, some cheeses, cakes/pastries, fresh fruit such as bananas/apples/grapes on offer as not everyone is happy to eat rice and carbohydrate rich food before a flight. There is no point in having a toaster and sliced bread to use, if there are no knives available/allowed to spread the butter/jam on the bread. The chairs are crowded together, hard and upright, and uncomfortable if waiting 2 hours for a flight. The toilets were clean and there were sufficient staff clearing the tables. Business users with laptops need waist high tables to be able to type comfortably, and the furniture available needs to be better tailored for there needs. Numerous floor plug sockets did not work, so my husband had a problem trying to charge his phone.

Not Verified | To say I am disappointed is an understatement. I cannot believe the lack of service. They had a live cooking station with chicken noodle soup and I must say the operator was the least enthusiastic and friendly person I had met in Bali. I am not sure if she knows what customer service is. No smile, points to the the different noodles and with a grunt asks what ones I wanted and with no finesse slops the noodles and shallots into the bowl. I really felt like laughing it was so unbelievable. The selection of food was poor and the service was the worst. Garuda seriously you should be ashamed.

Not Verified | Terminal 3 Jakarta Airport international business class lounge seating is ok. Food and beverage is a minus. Both domestic and international lounge in terminal 3 are not very good when it comes to the food and beverage selection on offer. Food very basic and beverage is sweet sugary juices, sweet sugary soft drinks and water. Not a decent drink in sight and no alcohol too. Fly out of Jakarta and like to spend decent time in a lounge waiting for your flight. Use a different airline and lounge (not that the others are much better but better they are).