Garuda Indonesia

Lounge Reviews

5 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 42 reviews
3/10
5 star Skytrax Rating
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1/10

"very disappointing experience"

(Netherlands)

Unverified | Dnata lounge at Singapore that Garuda Indonesia use. Food looked like it had been there for hours without being refreshed. Selection of food is what you would expect from a low-cost/budget carrier, not a 5-star airline where you pay roughly €2200 for a ticket. Showers were dirty: hairs on the walls, stains and dirt in the sink. Overall a very disappointing experience compared to our flight from Amsterdam - the KLM lounge at Schiphol was 100x better than the DNATA lounge at Changi Singapore. Also very poor wifi - we were not even able to do a simple facetime audio call.
Lounge NameDnata
AirportSingapore Changi Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2017
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"needs a lot of improvement"

(Indonesia)

Verified Review | A new lounge with nice ambience at Jakarta Terminal 3, but needs a lot of improvement. No enough seat during the peak hours, some of the seats are located far away from the pantry and rather dark. The layout does not seem to consider that many travellers are solo, so no need to have too many 3/4-seater sofas. The way it is arranged today, requires one to trespass others when walking in/out to get food, quite unpleasant. Not all has proper coffee table, so it was quite uncomfortable. Food & drink quality is low, did not match with the ambience. Staff needs more training to be more professional in presentation and attitude. I noticed a few giggling & chatting in public space exposed to passengers. It is brand new but due to low maintenance, things already got dirty, staff do not bother to really clean the place. It is quite disheartening to see the mismatch of the expensive facility with the quality of manpower. If no firm intervention by the management, I am afraid in no time this lounge will turn into a rundown ugly old lounge.
AirportJakarta Airport
Type Of LoungeBusiness Class
Date VisitAugust 2017
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"beverage access is non existant"

(Australia)

Verified Review | We have experienced the Garuda Bali lounge once again. I am not sure why a prestigous airline like Garuda use this. The beverage access is non existant and when the wine comes its warm. The staff are nice but speak very little English. The food is very average. Surely someone will read these reviews and act on them?
AirportDenpasar Bali Airport
Type Of LoungeBusiness Class
Date VisitJuly 2017
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"the worst business lounge"

(Australia)

Unverified | Sad end to a excellent Bali holiday and extremely poor compared to the rest of Garuda's offering. Open to the main concourse and very hot and stuffy. Last thing you want having battled your way to the airport. Wine and beer only available on request, but nothing to indicate you need to order except for other helpful passengers. Food looks like it has been there for hours, coffee tastes like dish water. Definitely the worst business lounge I've experienced.
Lounge NameInternational Business
AirportDenpasar Bali Airport
Type Of LoungeBusiness Class
Date VisitJune 2017
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"poor in absolutely every aspect"

(Australia)

Verified Review | New Terminal 3 lounge that is remarkably poor in absolutely every aspect. How could they produce this type of facility in 3017. Design and layout is a joke, food a disgrace, signage poor, air con not working. Seating awkward and uncomfortable. Limited toilets that were available for use - cramped and difficult to get around people.
AirportJakarta Airport
Type Of LoungeBusiness Class
Date VisitMay 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
7/10

"menu only has small choices"

(Indonesia)

Verified Review | The lounge is located on the left side of Garuda Indonesia's executive lounge. For the first class lounge they dont provide buffet menu, but a la carte. A few snacks and sandwiches are available at the mini table (if you want some buffet you can just walk in to executive lounge and the choices have more variety (mostly Indonesians food). The A La Carte menu only has small choices and i chose the fish option accompanied by Chardonay which tasted surprisingly good. The minus points are that the menu book is in poor quality which looks like has been used for a long time without any changing, and the humidity in the lounge is very high, probably because the lounge is in an opened area which gets very noisy sometimes from the announcements. Overall the lounge facility cannot be compared with The Pier First or Al Safwa but the service from staff a top notch.
Lounge NameFirst Class Lounge
AirportDenpasar Bali Airport
Type Of LoungeFirst Class
Date VisitMarch 2017
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"lounge reasonably comfortable"

(Australia)

Lounge is reasonably comfortable. Air conditioning and general air circulation is very poor. The food...I sat in the lounge for nearly 7 hrs. During that time the bulk of the food sat there as well. All food exposed to the air had dried out, gone cold and hard in relation to bread. Most dishes were flourishing with bar like flies. I would recommend eating downstairs and using the lounge as a semi quiet place to wait for your flight. Staff were polite. Nowhere to plug your usb in unless you have a power convertor. Nothing noted to be child friendly either in this lounge. Children would become very bored. No screen to advise of flight gates or status either.
AirportDenpasar Bali Airport
Type Of LoungeBusiness Class
Date VisitNovember 2016
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"friendly staff, clean environment"

(Indonesia)

Verified Review | This Domestic Executive lounge is a comfortable place to wait for the departure flight, friendly staff, clean environment which may be due to a new place, provided a smoking room there. The place was also in line with Garuda Indonesia departure gate so make it easier to ride at the departure gate
AirportDenpasar Bali Airport
Type Of LoungeBusiness Class
Date VisitJuly 2016
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
7/10

"food options was very limited"

(Australia)

Verified Review | My holiday began with visiting the New Sky Team Lounge at Sydney International Airport as I was flying with Garuda to Bali. The lounge is very contemporary with a very clean fit-out, lots of space for easy movement and great views of the Airport. The main thing the Lounge needs to work on is the food options as it was very limited and not the amazing quality that it needs to be. Internet connectivity was efficient and staff was very attentive, overall a great experience.
Lounge NameSky Team Lounge
AirportSydney Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2016
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"staff were very attentive "

(Australia)

Verified Review | Flying home with Garuda Business Class, I decided to give their Lounge a visit. I think the Lounge needs a much prominent space and entry as I walked into the wrong lounge. Two aspects which I think needs to be worked on is the space of the Lounge, it should be bigger and the food options, as it should have more of a western menu and alcohol should be freely available instead of having to ask for it. The staff were very attentive which reflected Garuda's customer service qualities, overall good experience.
AirportDenpasar Bali Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2016
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
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