Etihad Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 119 reviews
5/10
4 star Skytrax Rating
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4/10

"greeted by friendly staff"

(Australia)

Etihad use the SATS Premier Lounge in T2 at Changi. We had six hours in this lounge and found it to be better than a lot of airline lounges we have used. Greeted by friendly staff at reception. A huge selection of food was available that was well presented and kept fresh. Choices available from the bar were not so extensive. Staff cleared away dishes promptly. Clean washroom facilities. Excellent WiFi.
Lounge NameSATS Premier
AirportSingapore Changi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"lounge is very small and was packed"

(Australia)

One of the worst lounges in an airlines hub city you can imagine. The lounge is very small and was packed with people at 11pm more people were coming in and simply walking out 3 of us eventually found a lounge chair but there was no real reason to be there. The toilets are very limited food selection was average at best and biggest problem is screens showing flights we could only see one which was only giving details in Arabic (even Tehran airport VIP lounge that Etihad uses has screens in two languages). No sign of any TV or other entertainment was in view in the corner we were located The internet was 3rd world standard slow. As we left we noticed they had opened the door to the first class lounge which had not a soul in it. Maybe there are quieter times but this really lets down Etihad's inflight standards.
AirportAbu Dhabi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"lounge was not as busy as at other times of the day"

(United Kingdom)

Due to our 1325 departure the lounge was not as busy as at other times of the day. However seeing this serves Etihad's T3 I can see how it's facilities can be put under pressure. There was no a la carte food offering just a hot/cold buffet. I asked a member of staff if they could make a little something up for our baby daughter and they obliged. In addition my wife asked if there was any dessert wine available (as there is on the plane) there wasn't but the gentleman behind the bar arranged for a glass to be brought through from the First Class lounge. The fifteen minute complimentary massage at the Six Senses Spa was very good. Unfortunately the children's room was not up to the standard of Heathrow. Finally on using the baby change facility (disabled toilet) after washing our hands we discovered we could not dry them because there was no hand towel in the holder or hand dryer or paper towels.
AirportAbu Dhabi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"plenty of space and facilities"

(United Kingdom)

Plenty of space and facilities. We travelled on the 09:15 departure to Abu Dhabi with our seven month old daughter and made use of the (sound-proofed!) children's room. We had the a la carte breakfast and recommend the eggs benedict and pancakes. Hot and cold drinks regularly offered. There was a buffet with all the usual staples. The fifteen minute complimentary massage at the Six Senses Spa was a nice touch. Overall one of the better lounges we have used.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"given a warm welcome"

(United Kingdom)

We used this lounge when travelling on Air Malta flights. London Heathrow lounge is excellent and in the opinion of my wife and myself is on a par if not better than the BA First Class (Concorde) Lounge at Heathrow T5. On entering the lounge we were given a warm welcome. We were there on a weekday morning between 08.45 to 11.00. There was an excellent breakfast (buffet and a la carte) with almost anything you could want. We found the spa in the to be readily available for chosen treatments. Although there is not a self-service bar for alcoholic drinks in the lounge there is a bar where passengers are served with alcoholic drinks. We have used the lounge twice (both times when travelling Air Malta Business Class) and have found the lounge and staff to be first rate.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"limited refreshments on offer"

(United Kingdom)

Very large lounge but with limited refreshments on offer. Spa closed. Lots of staff cleaning tables but no table service. Soft drinks and beer available in fridges. Free wifi. If you want alcohol there is a small bar at the right hand side of the entrance which is easy to miss but they had no vodka left with no offer to replenish it. Wine served in half a glass. Quite disappointing lounge although it was quiet.
Lounge NameThai Silk
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"waitresses very attentive and polite"

(United Kingdom)

Table service for drinks and hot foods. Waitresses very attentive and polite. Only serving one flight so quite quiet lounge. Small buffet area for mezze cheeses etc. I had cream of celeriac soup with mushrooms and truffle oil! fillet of cod with black olive tapenade root veg purée and vegetables! washed down by several well-topped up glasses of champagne. Restaurant quality in taste quality and service. Own toilets not shared as in the other lounges there. A great start to a holiday indeed. Cannot be faulted.
AirportManchester Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes
5/10

"an excellent main and dessert"

(United Kingdom)

Accessed as part of Gold card member benefits. The drink choices are high quality (excellent sauvignon blanc) - my only minor gripe would be the starter on the dining menu was slightly below the normal standard but an excellent main and dessert. Fast wifi good selection of papers plenty of seating make this my favourite lounge.
AirportManchester Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"an excellent lounge"

(Australia)

An excellent lounge probably the best for choice and quality of food. Abu Dhabi is the worst very overcrowded limited selection of food but staff good.
AirportDublin Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"it does get very busy at peak times"

(United Kingdom)

The buffet food choices were more varied and better quality than last visit - thai green curry and chicken in red wine sauce were both very good. For a pay on entry lounge (I access as Etihad guest gold card holder) the drink brands are always good quality - using Johnny Walker Green label as their standard mixing whiskey (something of a waste but not complaining!). The main problems with this lounge is that it does get very busy at peak times and woefully inadequate bathroom facilities. Good wifi newspaper selection and bbc world news on tv.
AirportAbu Dhabi Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes