Etihad Airways

Lounge Reviews

No Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 2156 reviews
5/10
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2/10

"better off outside in the duty free area"

Review by (United Arab Emirates)

The Wingtips lounge at New York JFK is a dump calling itself as a lounge. Its a shame on Etihad Airways to provide this for First Class passengers. I visited it in the afternoon and all that it had was croissants and cereals left from breakfast. Worse still it had pork products for a Muslim airline. Place was filthy with food bits left on the chairs. The staff were sore and had no mood to welcome the passengers. I was better off strolling outside in the duty free area.
AirportNew York JFK Airport
Type Of LoungeFirst Class
Date VisitAugust 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
10/10

"lounges were well attended and welcoming"

Review by (Afghanistan)

There are 2 Etihad Airways lounges. One before the TSA USA check and one after. I visited both lounges. First one is expansive with a spa and shower, bar and several buffets. Second one is much smaller with a small buffet and coffee. Both were well attended and welcoming.
AirportAbu Dhabi Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"the staff were tremendous"

Review by (United States)

Wingtips Lounge at New York JFK is small but a pleasant respite while waiting for ones flight. Food choices good, lounge was quiet and not very crowded. The staff were tremendous in keeping travelers informed of their flights, helpful suggestions about the terminal and went out of their way to accommodate travelers requests.
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Date VisitJuly 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"this lounge is very noisy"

Review by (United States)

Al Reem Business Class lounge in Abu Dhabi is an awful lounge. Don't waste your money. Not only was it empty but when I fell asleep they woke me up saying sleeping was not allowed! After I paid them several hundred dollars! This lounge is very noisy sub par food and service and I would have booked something else if I knew.
AirportAbu Dhabi Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"let down by stylish but uncomfortable seats"

Review by (United Kingdom)

Business class lounge at Abu Dhabi is a very good lounge and service totally let down by stylish but uncomfortable seats and lack of toilets.
AirportAbu Dhabi Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"very nice atmosphere and comfortable"

Review by (Ireland)

Etihad Airways Business Class lounge at Dublin Airport has a very nice atmosphere and comfortable enough after I had to tell someone who roared into his phone to go into the closed off business area. I also told staff this should not be allowed and this is their job to look for and sort these issues. It is not the guest who should have to do this. Excellent A la carte table dining (for breakfast anyway). There is a buffet for fruits yogurts etc.
AirportDublin Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"high quality food, genuine service"

Review by (United States)

Business Class lounge at Abu Dhabi has excellent facilities and first class service. High quality food, genuine service and comfortable environment. There appears to be only 1 shower in the ladies room and there is no place to recline while waiting for your flight.
AirportAbu Dhabi Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"Food and beverages well below par"

Review by (Australia)

SATS business class lounge at Singapore Changi Airport. Greeted by a polite well groomed man and directed into lounge with subdued lightening light coloured vinyl tub chairs and low partitions (top 3rd frosted glass). These are showing some signs of wear - quite uncomfortable. In one corner 4 cubicles with back-facing massage chairs and a beaded curtain for privacy. First Class area is the just a cordoned off back corner separated by a sign several plants. Food/beverages well below par. Tea preparation is separate from coffee. Array of teabags you find in any chain hotel room - only milk UHT. Coffee from machine worse than instant and tepid. Arrived at 9pm. Food almost depleted yet to be restocked. Tried a tomato/iceberg lettuce/hummus sandwich but it'd been so long it was in it's plastic bag it'd become soggy and the bread curled. Signs indicate hot vegetarian options where carrot soup and mashed potato. Several hot stew looking dishes and several Asian options. Six pcs with good internet speed. Along the entire window length a row of desks with individual reading lamps. Hospitality staff are pleasant. Female toilets: 2 cubicles 2 showers 2 hairdryers. Soap dispensers are the plastic type you buy in a supermarket. Extremely disappointing! I'm popping downstairs to grab a bite to eat.
AirportSingapore Changi Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"lounge is spacious, high quality furnishings"

Review by (United Arab Emirates)

Etihad Airways Business Class lounge at Abu Dhabi Airport. What a contrast to the terminal 1 lounge last July and the new lounge in Terminal 3 by gate 35. The new lounge is spacious high quality furnishings great bar plentiful supply of food. Only negative is that it appears to be quite focused on Indian hot foods. Staff very attentive didn't use the spa. I guess the previous reviewer is a 1st class customer and would expect a separate lounge other airlines. A huge improvement and is matched to the excellent lounge in Dublin. On Etihad you normally get redemption seats which you never get any more with Emirates.
AirportAbu Dhabi Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"Poor experience overall"

Review by (Australia)

Etihad Airways have closed their existing business class and First class lounges in Abu Dhabi Terminal 3 and opened a new combined lounge (no separate First) near Gate 35 in Terminal 3. First impressions were that this is a high quality lounge spacious and a lot more capacity than the existing lounge. Food and beverages on a par with existing buffet-style business lounges which are very good. Good business area and nice childrens area. Where this lounge really fails is the SiX Senses Spa which is shambolic. I have just queued for 65 minutes for a shower. They had no waitlist so you had to just grab a seat and wait (could not nip out to get food). They had a booking system for spa treatments but the earliest slot was over two hours later so most people could not avail of this. I use their First lounge normally as Gold Elite so the experience going through Abu Dhabi today is significantly worse than before. Lot of unhappy people here. I believe that when they renovate the old lounge area near the shops it will be a dedicated First lounge which will hopefully take the pressure off in this lounge. Poor experience overall.
AirportAbu Dhabi Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
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