Ethiopian Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 540 reviews
5/10
3 star Skytrax Rating
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3/10

Cloud 9 - Addis Ababa Airport

Review by (Switzerland)

Packed and only mediocre service and food. Actually there is a better service and atmosphere outside in the ordinary restaurant and sitting in the main airport departure hall.
Lounge NameCloud 9
AirportAddis Ababa Airport
Type Of LoungeFrequent Flyer
Date VisitApril 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

Ethiopian Airlines Star Alliance Gold Lounge

Review by (Israel)

Welcome is sometimes friendly but not always. Nice view of airport apron. Plenty of drinks served at bar but this can create a queue of waiting customers. Food choice not great. Wifi works well and showers and toilets available. This place is still better then just waiting in airport bar before boarding your plane.
Lounge NameETHIOPIAN AIRLINES STAR ALLIANCE GOLD LOUNGE REVIEW
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

Ethiopian Airlines Star Alliance Gold Lounge - Addis Ababa Airport

Review by (Israel)

Same feeling and look as rest of this airport. Old scrummy over crowded lounge. Bad seating and poorly working wifi. Dirty toilets have not noticed if they have showers. Food quality average and drinks serve your self to the plastic cups. Tasteless coffee and this for a country growing it own and having a coffee culture. Entering the lounge one of these other things that should be taken care of as verry messy. All be it still better to stay in this lounge and drink lousy coffee for free then having to pay 6 usd cash only for a very poor espresso in airport coffee shop.
Lounge NameETHIOPIAN AIRLINES STAR ALLIANCE GOLD LOUNGE REVIEW
AirportAddis Ababa Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

Ethiopian Airlines Business Class 'dan' Lounge - Tel Aviv Airport

Review by (Israel)

Lounge has been remade and upgraded ab 6 months ago. Lounge looks already now as if needs another remake . Food and drinks same as before nothing special to even very boring end of very poor quality. Food display also with no concern of hygiene. Reception in lounge professional and fast if no passenger in front of you negotiating the price he has to pay or points he has the submit on one of his credit cards to be able to enter the lounge.
Lounge NameETHIOPIAN AIRLINES BUSINESS CLASS 'DAN' LOUNGE REVIEW
AirportTel Aviv Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

Ethiopian Airlines Business Class 'cloud Nine' Lounge - Addis Ababa Airport

Review by (United States)

The lounge is easy to find. When you come up from the arrivals to the second floor there is a big sign advertising Cloud Nine. Staff friendly and make announcements for departing flights. Wifi connection worked fine once you get the password. There is a paucity of magazines. This lounge main problem is overcrowding and cleanliness of the bathrooms. There is water all over the bathroom floor and unlike EBB's Karibuni Lounge there did not appear to be an attendant who would clean and/or mop the bathrooms at regular intervals. Didn't try the food so no comment. The lounge has an open ceiling so one can hear all the commotion and noise from the main terminal building. I thought lounges are supposed to be oasis of calm. Despite all its faults the lounge is a better alternative than using facilities in the terminal building.
Lounge NameETHIOPIAN AIRLINES BUSINESS CLASS 'CLOUD NINE' LOUNGE REVIEW
AirportAddis Ababa Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

Ethiopian Airlines Business Class 'cloud Nine' Lounge - Addis Ababa Airport

Review by (Israel)

Old seats from many years ago. Food choice ok all served on disposable plates with plastic knives and forks. Drinks - beer soft drinks and coffee. Lounge has no wifi one tv and is not really clean but better then having no lounge access. Lounge should improve even if it was only by providing free wifi.
Lounge NameETHIOPIAN AIRLINES BUSINESS CLASS 'CLOUD NINE' LOUNGE REVIEW
AirportAddis Ababa Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

Ethiopian Airlines Business Class 'cloud Nine' Lounge - Addis Ababa Airport

Review by (United States)

Severely overcrowded: not a seat to be had. Apparently a flight to China was leaving about the same time as that to Washington DC as most of the people in the lounge were Chinese. Drinks and food good with a variety of western and Ethiopian dishes. Only three computers always busy.
Lounge NameETHIOPIAN AIRLINES BUSINESS CLASS 'CLOUD NINE' LOUNGE REVIEW
AirportAddis Ababa Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

Ethiopian Airlines Business Class 'cloud Nine' Lounge - Addis Ababa Airport

Review by (France)

Shocking in about every aspect. First of all difficult to find as no signs (it's their hub and both the airport and the airline have the same owner: the Ethiopian government!). Then once found terribly disappointing : no welcome from the staff (they pull faces to everybody entering not very comfortable very mediocre food & wine wifi working but weak and slow. Mind you it is in line with the bad experience in the business class cabin after.
Lounge NameETHIOPIAN AIRLINES BUSINESS CLASS 'CLOUD NINE' LOUNGE REVIEW
AirportAddis Ababa Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

Ethiopian Airlines Business Class 'songolo' Lounge

Review by (Israel)

Nice small lounge. I do not know if showers are available . Wifi works fine once you received the password magazines are available all be it not a very large or interesting selection . Booz as much as you want. Food choice interesting and surprising freshly prepacked sushi and salads . Warm soup as a toaster to use your self. Many different kind of instant noodles and some of the other regular stuff. Decent place not perfect but will do.
Lounge NameETHIOPIAN AIRLINES BUSINESS CLASS 'SONGOLO' LOUNGE REVIEW
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

Ethiopian Airlines Business Class 'cloud Nine' Lounge - Addis Ababa Airport

Review by (Malawi)

Lounge was overcrowded; food offerings were poor and looked as though they had been there for a while. There is a lack of seating in the lounge at peak times and for some reason ET have decided to make the lounge nearest the gates a frequent flyer lounge and reserve the rear lounge for business passengers. No signage was given only an abrupt 'no you go to the other lounge'.
Lounge NameETHIOPIAN AIRLINES BUSINESS CLASS 'CLOUD NINE' LOUNGE REVIEW
AirportAddis Ababa Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
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