Emirates

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 216 reviews
5/10
4 star Skytrax Rating
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1/10

"just a cordoned off area"

(United Kingdom)

An absolute joke! Cannot understand how Emirates can be associated with such a lounge. It is just a cordoned off area in the main departure lounge. The lounge was dirty and in desperate need of a major overhaul. The food was appalling with very poor choice. Not sure if the reason for my sickness in Dubai airport was the result of eating one small sandwich! Available drinks limited to beer colas etc and hot beverages. Wine was available but on payment of approximately £10 for a very small bottle (about a large wine glass). There are no toilet facilities in the lounge. All in all a very disappointing experience especially after great treatment aboard Emirates flights and the lounges at Manchester and Dubai.
AirportPhuket Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"very pleasantly surprised"

(Australia)

Very pleasantly surprised with this lounge. Plenty of room really great friendly staff. I was genuinely shocked by the breakfast food in the lounge - an immense selection and all of very high quality. The poached eggs waiting there were cooked to perfection. Bathrooms very clean with nice hand towels. An absolute standout for a business lounge.
AirportSydney Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"polite and helpful staff"

(United Kingdom)

This is better than the Emirates business lounges in Dubai. It is fairly new comfortable clean with polite and helpful staff and excellent catering. I've used it before departures on all of the three daily flights and always found a seat. There are hot and cold buffets (except early morning): the cold buffet is especially good. The kitchen will make food on request; if you want toast and eggs for breakfast they will oblige. As I don't drink alcohol comments and ratings for the drinks are limited the tea coffee water and soft drinks which are all very good. There are only two (men's) shower stalls but they have always both been free and immaculate and the staff supply a hotel style bundle of towels. Plenty of hot water and decent pressure. The only negative point is the wifi. The connection is usually fine but can be a tad slow and difficult to connect at times of high usage.
AirportManchester Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"not a lot of food choice"

(United Kingdom)

Very small No wine or spirits on offer not a lot of food choice. Toilets outside of the lounge a few minutes walk away. Asked about wine and was told if I wanted it I had to go and buy it not good for someone who is travelling Business Class! Asked for a cup of tea which was produced without any milk asked for the milk none arrived so went back to ask again and the waitress was busy chatting to her friend and then finally acknowledged me.
Lounge NameCoral Lounge
AirportPhuket Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"great Lounge in new terminal"

(Austria)

Great Lounge in new terminal. Seated and services Dining free manicure or massage great showers and RR Drinks selection is out of this world.
AirportDubai Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"toilets and showers were very clean"

(United Kingdom)

Very nice lounge as stated before this is a large terminal so be prepared to walk. Was there both times at breakfast times and didn't find it crowded nice choice of food wine spirits etc. Toilets and showers were very clean.
AirportDubai Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"not enough toilet facilities"

(Australia)

Extremely disappointed with the lounge. Overcrowded. Not enough toilet facilities!!! Had to queue. forget about having a shower. Dreadful. Free WiFi did not work. Had to walk a long long way to get to it. Not worth it. Food once found was reasonable. Just far far too many people in the lounge. The worst part of the otherwise good Emirates experience by far.
AirportDubai Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"staff completely disinterested"

(United Kingdom)

Shocked at Emirates service at BKK. Checked in 3 hours early looking forward to a superb end to our stay in Thailand. Spent 40 minutes searching for the (closed) lounge. No info from the airline or check in desk. Finally and by accident found it had been relocated to the utterly awful Qantas lounge no explanation just saw an Emirates employee and followed her! What little food was there was cold and inedible. Staff completely disinterested. Soup completely cold and yet butter sachets liquid! Qantas lounge was no better than a 1960s Barnsley railway waiting room. Only in 1964 the food was better and the staff nicer in a British Rail waiting room. Finally negotiated a transfer to another lounge where we mingled with several tattooed gentlemen in singlets and ate some cheese on white bread sandwiches. Well done Emirates! Good customer lost.
AirportBangkok Suvarnabhumi Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"a large clean and comfortable lounge"

(United States)

This is a large clean and comfortable lounge but the interior feels too open due to the airport terminal's tube-like design. It had many seating areas and was not crowded when I arrived after midnight on March 7. A menu service dining room is available and a few snacks were available near the bar. I would have preferred a buffet meal line as a supplement especially if one is in a hurry. Staff was courteous and meal service was prompt. The business center had many computer terminals and I was the only user at that time. This lounge is not modern with direct gate access like the one in Terminal A but it is a pleasant place to spend a few hours.
AirportDubai Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"food and bar sensational"

(Australia)

Good to explore as is huge. Food and bar sensational. Showers a nightmare. Showers downstairs were segregated fair enough but that meant only 4 showers available at any one time and a queue! When I complained I was directed to a in terminal hotel which had showers in a shower lounge. Not easy to find as not well signposted. Otherwise at 8am busy with people but service not affected. 1am again very very busy but access to food wine net was an ease.
AirportDubai Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes