Delta Air Lines

Disappointed to see the same old in JFK. Here you pay for anything beyond lousy wine and celery/crackers/olives. They have even eliminated cheese! I fly monthly business-class to London - and whilst I enjoy the Delta lounge at Heathrow I find the new JFK T4 lounge another American embarrassment - why can't we behave as other lounges do?

What a disappointment this lounge is. Carrots celery olives cheese & crackers are the free food choices. There is a restaurant in the lounge but we went outside to order. There were dirty dishes throughout the lounge and no one seemed eager to clean up. Thread bare towels that I am not even sure were clean. We spent good money for two Business class tickets to Italy had to spend 4 hours in JFK.

It is insulting that after having paid a premium for a business class ticket you are then required to pay for virtually everything in its lounge - unless you are satisfied with 'yogurt-covered pretzels' and a mass-produced domestic bottled beer. Another first is being required to present your passport at check-in. The space has had some thought put into its design but the lighting is very bright and customer service indifferent at best. This is in no way an international lounge (nor airline) on par with those of its partners KLM and Air France. Instead head across T4 to the Oasis Lounge where the bar is open food free and Faux Noise isn't blaring over the chatter. And you're not required to show your passport.

Sitting in lounge right now. The new outdoor area is nice but charging $3 for a beer? What kind of lounge does that? Have beer prices risen that much? Terribly slow wifi connection and the lounge gets really crowded. Food selection is nothing compared to other international lounges.

I am writing this while sitting in the lounge for a KLM flight. Large lounge with a restaurant in the middle. Complimentary food served here some veggy crackers olives and cheese. Soft drinks cheap red and white wine and beer complimentary - anything else needs to be paid for. Shame on you KLM using this lounge. This lounge has earned the medal for the worst.

A lot less cosy than what I remembered visiting this lounge 6 years back. I suppose the fact that it was really crowded made it more like a higher end gate waiting lounge than a business class lounge. There were lots of corners where you can potentially find your own corner but I think that the place is approaching overcapacity. There is a good selection of alcoholic and non alcoholic beverages available (with Blue Moon Belgian beer on tap!) and a healthy selection of munchies as well as coffee. Wifi was fast and reliable and there were enough TV screens to help while the time away while waiting for boarding. Toilets were in horrible condition.

Lounge is very poor in comparison to other airlines business lounges throughout the world. Only 2 showers for which you have to register your name and be called when they are available. Food selection is basic snack type but not readily replenished. Layout is not very well optimised and seating is limited. Overall appearance was drab & uninviting. Certainly does not live up to the description on their website.

Visited both Delta lounges in Minneapolis. Lounge C was extremely quiet also has a nice view of planes landing and taking off and I believe its bigger than the other one. The self-service bar still exists there. The other lounge at terminal F/G is more modern more of open and the bar is more lively but there's no open bar there. Both lounges : same snack pretzels hummus crackers apples coffee and some newspapers. Free fast internet connection and excellent staff. I spent 10 minutes at the LAX lounge more snacks but it was relatively crowded.

Regular visitor as Diamond member over many years. Continue to be disappointed in the food assortment of Delta lounges. Standard fare are crackers plastic wrapped cheese slices seasoned pretzel/nuts rather than healthy nuts bagels carrot and celery sticks. Why not a better selection of fruit real fruit juices rather then the high fructose "fruit" drinks some decent bread and yogurt selection some warm snacks/pastas such as offered at other clubs. We do not expect Delta to reach the 5 star quality of Singapore airlines and others but this is barely making for a 3-star experience. It even pales with the 3-star rating of KLM and Air France sky team partners. One can fly to various locations worldwide for 70% of the Delta business fare on Singapore Airlines and Emirates for example and have a 5-star experience. Business class fares on Delta have gone out of sight (especially for what is offered as a package)!

Very disappointing. Delta does not have a lounge in Rome. I have a priority pass. My husband did not bring his priority pass so we paid for him. Alitalia lounge was very hot air quality is bad. I am here at the lounge writing this review. The women at the desk one in particular did not even raise her face to ask me what I need. I wanted to ask if there is wifi! Very rude people and the lady trying to clean the tables was rude. We are not eat anything nor drinking anything for it is very uncomfortable. Delta should investigate this relationship with Alitalia and to tell people that in Rome they do not have a lounge. They should refund me or priority pass should also investigate this shameful behavior and unhealthy condition no air conditioning.