Delta Air Lines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 91 reviews
4/10
3 star Skytrax Rating
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3/10

"became a little crowded"

(United Kingdom)

Had to pay 50 dollars despite having a first class ticket as flight was within USA. All that was provided was cheese and biscuits but could have drunk unlimited booze. Reasonably comfortable and free wifi but became a little crowded as time went and clearing of tables slow. Poorest lounge of all I have been in.
AirportNew York JFK Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"the biggest complaint is no hot food"

(United States)

Delta management either doesn't visit lounges outside the U.S. or doesn't care how poor the lounges they offer are. Lounges outside the USA have hot food and it's free. Drinks are free. First Class ticket gets you in. Now enter the Delta Lounge's in there home airport Atlanta. Coach snacks and alcohol. Wifi that is slow. Overcrowding. According to staff at ATL the biggest complaint is no hot food like the rest of the world. Now Delta is opting for a $695 annual fee for frequent fliers and Diamond travelers will have to pay in one year/January 2015. I'm not sure what Delta is trying to prove with this new scheme. Perhaps to let everyone know that they care more about executive pay and bonuses than the customer. Personally I'm now going to stop my loyalty to Delta and start using other better airlines. Diamond status means nothing anymore.
Lounge NameSkyClub
AirportAtlanta Hartsfield Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
no
4/10

"has been expanded and improved"

(United States)

It has been expanded and improved. Granted the food choices were still somewhat limited but the choices had increased in number. In addition there are now showers set up.
Lounge NameSkyClub
AirportAtlanta Hartsfield Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"this lounge is a disgrace"

(United States)

This lounge is a disgrace. The place isn't clean; the services terrible; the food non-existent; the bar more like a sports bar than a place for first class passengers to rest and wait - in short its a degraded facility much like the airline that runs it is a degraded airline. Delta should close it and go back to its former lounge services. This one (terminal 5) was/is awful.
Lounge NameCrown Room
AirportLos Angeles LAX Airport
Type Of LoungeFirst Class
Comfort 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
no
5/10

"plenty of outlets for recharging"

(United States)

The T4 SkyClub at JFK is the largest and newest SkyClubs in Delta's system. This lounge has a SkyDeck an open-air observation deck with a great view of the terminal area and runways. There are plenty of outlets for recharging with complimentary wifi. Inside you can order a hot meal or snack at prices that are competitive. This is the only SkyClub where you can get a meal or enjoy usual assortment of light snacks found in all SkyClubs. There is free beer wine and liquor but to get higher quality booze and a wider selection you have to pay. There are six shower rooms. The attendants keep a waiting list which seems to move quickly. Each room comes with amenities. There is a good variety of newspapers. SkyClubs that are in locations formerly run by Northwest Airlines do not have this problem.
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"does not have enough seats or space"

(Japan)

This lounge is quite large but it does not have enough seats or space for the numbers of people passing through! There was a line out the door at one point to enter. The toilets inside were the same as the ones outside. The food on offer is the same as all Delta lounges which is limited to some raw vegetables with humus chips pretzels and other cheap snack foods. Drinks are similarly uninspired. They had special Johnny Walker drinks but for $15 extra per drink! The seats were stained from overuse. All the passengers were all hooked up to their in-ear phones and speaking loudly to people somewhere else about business making it really loud and strange. The only good thing about the lounge is the fact you get free wifi. As a passenger on an international connection in business class I was allowed to enter. You would have to be insane to pay $50 for a day pass to enter this place.
AirportMinneapolis St Paul Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"a large balcony that overlooks the gate area"

(United States)

The Sky Club at SAN is opened three weeks ago. The terminal also appears to be fairly new; so there is a very clean open and inviting feeling to it. The staff was very proud of their lounge and had a great attitude. The furniture was comfortable and there appeared to be an ample supply of electrical outlets. This lounge has a Luxury Bar which means you can pay to get high quality wine and liquor. The complimentary spirits are barely palatable but they are free. The food is the standard SkyClub packaged cheese pretzels etc. Nothing you could make a meal out of. The highlight of this lounge is that it opens on to a large balcony that overlooks the gate area! Delta has furnished this area with rocking chairs so it feels like you are sitting on your front porch but looking out over the terminal. Neat. I was there for a late night flight so the airport was relatively quite. I wonder if it would be noisy sitting on the balcony when the airport is busy. For a domestic lounge Delta did a good job with this one. It was fun.
AirportSan Diego Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"crowded noisy uncomfortable"

(United States)

Crowded noisy uncomfortable poor snack items - but still probably better than being out on the concourse. We tried both Sky Clubs on the B Concourse. We spent most of our time in the lounge near B25. The place was packed but we did find two chairs. The place was packed with people many of whom were yapping on their cellphones. A fair number of families some with babies who were shrieking and children who used the lounge like a gym. The snack offerings were minimal some veggies cookies pretzels etc. The espresso machine took too long to dispense a simple cup of regular coffee (no airpots). The bathrooms were a disaster - dirty smelly and as others have mentioned with the cheapest toilet paper.
AirportAtlanta Hartsfield Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"this is completely unacceptable"

(United States)

I've been a Delta Diamond flyer for the last year of so which gives me access to the lounge. I have written to complain about the speed of the wifi several times but they haven't done anything to improve it. I am sitting in the lounge right now connected using the access point on my phone. 6 months ago they did not charge for any of their draft beers. Now only one beer is complementary - and it isn't a good one. All I want is a nice local brew like Booklyn Lager. The complementary cabernet is Sycamore Lane - its not good either. I also tried the Merlot by the same folks. not good. I'm not a cheap guy but I'm a bit annoyed about this change. If I way paying for a business class ticket or paying for louge access I'd really be angry. I have the same comments as one of the previous posters. I'm sitting here in the lounge and there are literally 4 empty glasses from previous patrons within arms reach. Last week I got off the redeye and tried to come in to use a shower. They said it would be an hour wait. This is completely unacceptable.
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"can't really find a place to sleep or relax"

(Jordan)

The Lounge is good nothing much. Snacks only and you can't get food from outside. You can't really find a place to sleep or relax sometimes it's nearly full. Recommended only if you are staying a long time at the airport.
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes