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China Eastern Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 20 reviews
3/10
3 star Skytrax Rating
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1/10

"old fashioned and dirty"

(United Kingdom)

The worst Lounge I have ever been to, it is old fashioned and looks dirty. The lounge staff service is poor, employees speak very little English, seats are so uncomfortable and you are better stay standing up. It is a shame for the SkyTeam Alliance. China Eastern Airlines has to renew these old lounges.
Lounge NameLounge Gate 21
AirportShanghai Pudong Airport
Type Of LoungeFirst Class
Date VisitDecember 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"most basic of all lounges"

(United Kingdom)

The most basic of all business lounges I have used. Small one room, below main airport Gate lounges. This China Eastern Airlines lounge was dirty and well worn, seats were blue velour and had food and drink stains on them. There were more staff in the toilets than in the dining and sitting area. The reception staff were bored and showed no interest in the lounge. Prior to each flight they would shout out plane number. Loud Chinese passengers were not addressed and were pushy.
AirportShanghai Pudong Airport
Type Of LoungeBusiness Class
Date VisitOctober 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"seats old and ratty"

(United States)

The first problem with the China Eastern lounge is its location. Getting to it from most waiting room locations is a long hike, then down an escalator, and then another hike. And when we were there, the up escalators (two of them) were out of commission. Then the seats: they're old and ratty. I tried four before I found one that I could sit in without sliding off. The men's restroom was filthy and had only two commodes and one urinal. The drinks were OK; the food selection was limited and the dishes unappealing. There is no PA. An attendant marches up and down the aisle barking boarding times. Lastly, the air conditioning is substandard.
AirportShanghai Pudong Airport
Type Of LoungeBusiness Class
Date VisitOctober 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"worst business lounge I've been to"

(United States)

This China Eastern Airlines business class lounge at Shanghai PuDong Airport is the worst business lounge I've ever been to. Only one bathroom, one urinal, one stall. Business bathroom was always closed, forcing business passengers to share the First Class bathroom. Same thing, stinky, smell of urine, dirty, and crowded. Food was average, and seating very limited. Wifi was slow. Airline delays not notified until asked. Lounge attendants not that friendly - a little testy and short tempered. If I can help it, China Eastern would be my very last possible choice of airlines.
AirportShanghai Pudong Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
9/10

"nice lounge, spacious, clean and cool"

(China)

Nice lounge, spacious, clean and cool. Very nice lunch with plenty of choices of cooked food and sandwiches. No alcohol which is a pity because the food deserves a nice glass of red wine.
AirportDhaka Airport
Type Of LoungeFrequent Flyer
Date VisitJuly 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"there was food and some drinks, but poor"

(Australia)

The best word is "rudimentary". Certainly not even close to anything offered by China Eastern Airlines peers in Asia, or even airlines from North America. The lounges were clean, and there was food and some drinks, but poor. They're very basic in the seating department and rather plain. Gin and warm tonic water were supplied, but no ice. Wifi is impossible to connect-to unless one has a Chinese mobile telephone number. There were no shower facilities available. We went next-door to the First class lounge, it was pretty much the same as the business class lounge. China Eastern offer a comfortable, professional and pleasant inflight experience in business class. The lounge experience doesn't even come close.
AirportShanghai Pudong Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"staff sort of want to help"

(Australia)

Small crowded very 1974. On the bright side no blaring CNN or other stupid American TV "news" shows because you're in China! No monitor to check flight details. Announcements are made in sort of English but were so muffled and unintelligible to be useless. Very tired looking and in desperate need of a refit. Staff sort of want to help but don't really know how to.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"the lounge is dirty"

(Australia)

What can I say this is so disgusting one would think that China Eastern could ensure that business travellers have a decent lounge at their flagship airport. Very poor wifi and no music or even CNN. The lounge is dirty even the walls and chairs are falling apart how embarrassing for a nation that prides themselves on being ahead of the rest of the world clearly not in this arena.
AirportShanghai Pudong Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"this lounge is below average"

(China)

This is a domestic first (business) class lounge for China Eastern and Shanghai Airlines. Visited twice in the last 2 weeks and I'd say that this lounge is below average. No outside view of any kind. Boarding notifications shouted by staff. Stir fries and rice offered during meal time but not delicious and attractive at all. Some salad sandwiches dessert and other snacks available. Soft drinks plenty with some beer and wine. Used plates collected from time to time. Washrooms were clean. Biggest complaint is the wifi - uses public wifi which is extremely slow. Overall I only recommend because it has couches (more comfortable than the benches outside) and provides free drinks and edible food but don't come with high expectations.
AirportShanghai Pudong Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"very poor lounge"

(United States)

Very poor lounge. Food is terrible chairs old dirty and uncomfortable. Staff unfriendly. Better to wait at boarding gate.
AirportShanghai Pudong Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1 to 10 of 20 Reviews