British Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 357 reviews
4/10
4 star Skytrax Rating
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3/10

"capacity is a big problem"

(United Kingdom)

This lounge is a rather standard BA lounge but it does have some major flaws. Capacity is a big problem in this lounge. I have rarely been in a lounge of this size where I have not not been able to find any seating whatsoever. The lounge was absolutely packed! It was so full that I decided to leave after a while because it was not worth the effort to find some personal space in the lounge. I wanted to go on-line but apart from two free computers wireless was at a charge. I paid quite a hefty charge and I had major problems trying to connect. I could only spend five minutes on-line and I was constantly disconnected. In summary there is significant room for improvement!
Lounge NameTerraces Lounge
AirportCape Town Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
4/10

"not crowded and plenty of food"

(United Kingdom)

I visited one lounge in the main part of T5 only to see a "Boarding Now" sign for my flight which was not departing for nearly 2 hours. It turns out they were trying to get people to the T5B satellite because of enhanced security procedures. I made my way over to T5B and used the lounge there - not crowded and plenty of food good wifi access free computers to use. All in all a pleasant quiet place to spend time before flight. One negative for BA: when I arrived at Heathrow a week previously - the Arrivals lounge at T5 had already closed promptly at 2pm. This seems very early given that the 2nd schedule SFO-LHR flight arrives at 2 pm.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"dirty crockery was strewn across the tables"

(United Kingdom)

One would have thought that British Airways/Jersey would have taken notice of R Pemberton's review of this lounge - 12 August 2009. Absolutely nothing has changed - for the better that is. At the time of my visit (late afternoon) dirty crockery was strewn across the tables. The elderly male attendant did not even bother to look up when I entered so no check of my credentials and certainly not greeting. It may be that BA Jersey are trying to save on electricity but I could not find any other reason for all the ceiling lights being switched off. There are table lamps but it was difficult to read the dog-eared newspapers on the shelves. Carpets and upholstery are still filthy so no change there. I used the newly built lavatory which appeared not to have been cleaned that day. I live in Jersey and this is my local airport. What sort of impression does this hellhole make on departing passengers?
Lounge NameTerraces Lounge
AirportJersey Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"an insult to every BA Club World customer"

(United Kingdom)

The recent experience of the BA Terraces lounge at Gatwick was one of total shock - since my last visit in October. 50% of the facility has been closed - what was on two floors providing a very good experience - is now an insult to every BA Club World customer - as it is now located on 1 floor. Passengers cannot find seats (due to overcrowding) - and me and my family of 4 had to half stand and half sit as we ate our snack breakfast. BA's cost cutting has reached a new and deeply insulting low in the way it treats it's premium customers - thankful I am flying with another airline this month to New Zealand.
Lounge NameTerraces Lounge
AirportLondon Gatwick Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"a very cold and dull lounge"

(United Kingdom)

This is a very cold and dull lounge. The staff are far from welcoming - it's as if you have ruined their day just by being there. As someone else mentioned there is evidence of cost cutting throughout - fine for those in economy but not what one expects after paying so much more for a business class experience. The refreshments on offer were pathetic. I was there for an early morning flight and there were baskets of mini croissants and pan au chocolat cereal toast and coffee/juices etc. 100% self-service. Miserable staff hanging around like vultures ready to clear your table before you have finished swallowing your last mouthful. You can go out to the duty free shops but they don't bother to offer to look after your bags and coats so you need to lug them around with you if you are carrying anything of value which I usually am (laptop etc).
Lounge NameTerraces Lounge
AirportLondon Gatwick Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"lounge was small very limited food"

(United Kingdom)

Arrived at Suvarnabhumi Airport a little early in order to check out BA/QF first class lounge. Very disappointed. Nothing special - if anything the Business Class lounge opposite was as good if not better. The First lounge was small very limited food - cheese platter 2 choices two types of rolls and wraps. Only difference between business and First was choice of wines and champagne.
AirportBangkok Suvarnabhumi Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"old fashioned with a poor selection of food"

(United Kingdom)

The lounge in Miami needs a total refurbishment its old fashioned with a poor selection of food. A real let down.
AirportMiami Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"not worth the extra cost in my opinion"

(United Kingdom)

Not worth the extra cost in my opinion. The lounge was busy - it was difficult to get a seat. The breakfast was paltry - tiny croissants for instance. There was no sense of luxury - an air of convenience and cost-effectiveness. Staff were not particularly polite.
Lounge NameTerraces Lounge
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"the staff however are exemplary"

(United Kingdom)

Though this lounge is very new it really is not big enough to handle the 2 flights which leave quite close together in the evening. The staff however are exemplary - very welcoming professional and friendly with a real sense of enjoying their interaction with the passengers. There is a good selection of food and drinks with very acceptable pre-flight dining. If only the T5 lounges were the same as this one.
AirportPhiladelphia Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"shocked is all I can say"

(United Kingdom)

Shocked is all I can say. After trying the Concorde Lounge earlier in the year the Terraces was a huge let down. We got to the airport 4 hours before the flight yet told the spa was full. The food was mediocre we had to ask for champagne. It was comfortable enough and the wifi was good.
Lounge NameTerraces Lounge
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG). Since 2016 British Airways has been implementing cost-cutting across many parts of the customer product, with the 4-Star Airline rating held by BA for many years under review.

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages