British Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 421 reviews
4/10
4 star Skytrax Rating
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5/10

"no problems finding a comfortable seat"

(United Kingdom)

Visited this lounge on a late Monday afternoon. There were very few people in the lounge when we arrived so no problems finding a comfortable seat. The choice of food was very limited and the same as every time we use this lounge The only hot option was soup which although very good surely should not be the only choice in the middle of winter. Other options were salads cold pasta dish and sandwiches (which were beginning to curl at the edges!) The drinks available were as usual excellent with good wines good choice of spirits and non alcoholic beverages The staff were helpful and friendly. The only thing that lets this premium lounge down is the uninspired food choice.
Lounge NameTerraces Lounge
AirportLondon Gatwick Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"no outside windows and quite small"

(United Kingdom)

There's almost nothing after customs except the BA Lounge. Great range of drinks and wines. Cheese and biscuits and a small range of sandwiches and wraps. No outside windows and quite small. Warm welcome. Comfortable seating.
AirportBermuda Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"it is a quiet and spacious haven with various zones"

(United Kingdom)

It's a trip up a few escalators at the end of the Terminal 5 departure lounge. Once you are finally there it is a quiet and spacious haven with various zones - you can use the internet relax on a sofa or at a table. There are various points for coffee and tea wines and spirits as well as a nice food area. For me it was morning and there was a selection of bacon rolls other hot breakfast items yoghurt sliced fresh fruits and juices. The washrooms were clean and shower facilites were also available. There is a similar lounge close to security but that is planned mainly for domestic/european passengers. The one at the far end of T5 is better.
Lounge NameTerraces Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"very welcoming staff on the front desk"

(United Kingdom)

Visited the BA Lounge Galleries South lounge in T5A prior to a long haul flight to Asia. Very welcoming staff on the front desk. Good selection of newspapers and magazines available. Decent wi-fi which permitted streaming. The cinema area is a good place to relax. Basic but filling selection of hot food available including cous cous pasta and jacket potatoes with various fillings. Good selection of wines available. Attentive staff seemed to be working in the lounge and lounge was kept clean and tidy. Only minor criticism is that on my several recent visits to this lounge it has been very busy or seemingly near capacity with trouble getting a seat anywhere near the buffet area or the sofa area that overlooks the main concourse and the coffee is of vending machine standard. Otherwise this is a very good facility.
Lounge NameGalleries Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"Easy to find. Pleasant welcome"

(South Africa)

Easy to find. Pleasant welcome. Comfortable seating and good view of airport. Varied and tasteful food. Direct access from the lounge to the plane. Just what a lounge should be.
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"crowded when we first went in the lounge"

(United Kingdom)

Arrived at about 11am and the bacon and rolls were thankfully still available. Crowded when we first went in the lounge cleared toward midday. Bacon et al replaced by pastries and fruit.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"a spacious comfortable lounge"

(United Kingdom)

A spacious comfortable lounge but the selection of food available is no where near as good as that available in LHR T5. However much better than most US airport lounges.
Lounge NameTerraces Lounge
AirportManchester Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"the seating was tired and food was almost non existent"

(United Kingdom)

Compared to other BA lounges in the UK and abroad this one really sucks. The location is good as the lounge is circular overlooking the main airside lounge and with runway views. The seating was tired and food was almost non existent. We had a midmorning transatlantic flight with American (booked through BA) and there was no evidence of the bacon rolls and other delights we are used to in Terminal 5. Toilets were in poor condition and the staff were lacklustre to say the least.
Lounge NameTerraces Lounge
AirportManchester Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"staff regularly walked around taking orders from passengers"

(United Kingdom)

Used the Concorde Room in the run up to the Olympics and the height of the school holidays but it wasn't over crowded. I booked a cabana which has a day bed tv free telephone writing desk bathroom and the option to order room service. The staff regularly walked around taking orders from passengers and were delivered efficiently and with a smile. The lounge was also cleared of any glasses plates etc and was kept very tidy. The spa treatment was also very good but you need to book in advance to be sure of a treatment. The food choices were excellent for both lunch and dinner accompanied by a selection of vintage champagnes and fine wines.
Lounge NameConcorde
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"great breakfast excellent service"

(United Kingdom)

Great breakfast excellent service. However no massage slots available and sneered at for not booking in advance although never received any information or suggestion to do so. Was never required on previous flights to/from NY. Was spoken to as though I was a complete idiot for not booking before arriving and this was 3 hours before my flight.
Lounge NameConcorde
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages