British Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 421 reviews
4/10
4 star Skytrax Rating
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2/10

"huge disappointment with the Concorde Lounge"

(United Kingdom)

First time flying in First through T5 and huge disappointment with the Concorde Lounge - no dedicated security checks means you stand in a queue for 30 minutes. Lounge is small and cramped - staff poorly trained and clearly have no natural customer service flair. Restaurant booths were full when we were there - staff were unhelpful and no booking system meaning you need to go back over and again to find space (in the end we went to the Gordon Ramsey opposite the lounge). Orders not fulfilled in the bar area or the 'terrace'. Carpets stained and the whole room looking tired. Elmis spa has no dedicated area for First in fact we couldn't get in - as priority is 'first come' rather than First then Business. Overall don't use this lounge and T5 as any kind of reason to fly British Airways!
Lounge NameConcorde
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
3/10

"the lounge offers a basic product"

(United Kingdom)

The BA lounge at Warsaw airport is located after Immigration control on the lower level. A fairly quiet lounge with hot and cold drinks available but a poor selection of snacks. Crisps and nuts seem to make up BA's choice of food in Warsaw although a few stale bread rolls were available with cheese. The lounge offers a basic product.
Lounge NameBolero
AirportWarsaw Chopin Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"plenty of alcohol available"

(United Kingdom)

Late morning flight to Heathrow. I found the lounge relatively easily. Warm welcome limited flight information in the lounge but flight was called in plenty of time (40 minutes prior) and boarding had only just started when we arrived. Travelling to the gate (G12) involved using a shuttle/train so it is worth giving yourself plenty of time. Lounge very spacious. Newspapers available but no English language magazines. Food limited but - too late for breakfast and too early for lunch. Catering consisted of crisps nuts fruit and a few pastries. Coffee machine broken. Beer on tap but another passenger commented that the barrel needed to be changed. Plenty of alcohol available including prosecco. Luggage storage space available. Toilets decent and within lounge.
Lounge NameGalleries Lounge
AirportRome Fiumicino Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
yes
3/10

"very limited hot food available in this lounge"

(United Kingdom)

Mid morning flight to Rome a reasonably warm welcome at the front desk. Decent selection of newspapers and magazines. The lounge was very busy and it was a struggle to find 2 seats in particular ones surrounded by used glasses plates and cups. Wi-fi was difficult to connect to although more the fault of myself and my iPad. Password readily displayed and there is a a guide in the lounge for iPad users. Champagne available on request and (unusually) freely available in the bar area. Selection of basic breakfast items juices and snacks. There is very limited hot food available in this lounge. Toilets very clean.
Lounge NameGalleries Lounge
AirportLondon Gatwick Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"very disappointed in the Concorde Room"

(United Kingdom)

Very disappointed in the Concorde Room. The dining staff seemed almost irritated that we wanted breakfast. Scrambled eggs were cold. I'm still waiting for the second cup of coffee I requested. Very pleasant seating outside in the terrace area but so difficult to catch the attention of the staff. I eventually went up to the bar myself but the one guy was busy filling orders for the waitresses and I had to wait to catch his attention. I saw no food except for the food served in the dining area. Next time we will go to the Galleries Lounge and help ourselves.
Lounge NameConcorde
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"it didn't seem too busy even on a Friday evening"

(United Kingdom)

We had some difficulty finding this lounge; on our first attempt at following the "VIP" signs we ended up at a different lounge where we could have stayed but we were advised that there was another lounge much closer to our gate which was in fact the case. It's a comfortable lounge and it didn't seem too busy even on a Friday evening. There are different types of seating including desks and tables as well as a lot of very comfortable armchairs. There is a very nice rest area which is kept in semi- darkness with beds where you can take a nap. There are plenty of drinks available including wines spirits coffee and various soft drinks. The food is a little disappointing consisting of a small range of sandwiches (a fresh batch was delivered while we were there and they seemed quite freshly made) and various other snacks. Nothing more substantial is available. There seems to be no more than 15 minutes of free wifi available which is rather disappointing for a business lounge. Together with the poor signage towards the lounge and the obvious lack of airport staff in general for the first- time visitor this lounge gets an average score from us. If you know where it is already then you may find it better. We did enjoy the chance to relax for a couple of hours before our departure though.
Lounge NameJoan Miro
AirportBarcelona Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"lounge is a bit tired"

(United Kingdom)

The lounge is a bit tired and Wi-Fi access is via a password at the reception area. In terms of refreshments the lounge has to be the worst I have ever experienced. Snacks were just about it and they were few and far between. There was a large basket of biscuit for cheese but no cheese on offer. When I enquired about this at reception I was curtly told “we offer sandwiches from 3pm. That's it!” I entered the lounge at 12:30pm. Some beer spirits and wine were available but not a great selection. There are no toilets in the lounge so to go you have to take everything with you and it's a trek!
Lounge NameTerraces Lounge
AirportBerlin Tegel Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"what a disappointment. Canteen style food"

(United Kingdom)

What a disappointment. Canteen style food. Food served in metal canteen holders were a fitting receptacle for clumps of penne pasta and tomato sauce. Cheese served in the same metal container chunks of cheddar and indifferent blue. No wonder the majority were feasting on Kettle Chips as the only fresh oasis in a sea of processed food. We were tempted to slip next door to the One where we knew we could order a fresh cooked snack before boarding but instead we are hopeful that the food on board may be better and therefore we will maintain our appetites. Shame on BA for not show casing the Best of British fare when passengers are leaving the UK.
Lounge NameGalleries Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
na

"experienced appalling customer service"

(Singapore)

As a Qantas Club member my wife two young children and I were refused entry as our children were counted as guests. A few days earlier we were allowed entry to the BA lounge in Vancouver and we have never had problems with Qantas lounges. BA's policy here is unfair to families travelling with kids. To make matters worse I raised the issue with the 'manager' and experienced appalling customer service bordering on vindictiveness.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
no
4/10

"you can easily find yourself in a nice corner"

(United Kingdom)

Not very well signposted to the location of the lounge I just happened to look left at the correct time! Excellent lounge though! Reception is staffed is by informative and jolly staff. As the lounge is only used by a handful of flights each day it is quiet and you can easily find yourself in a nice corner with a couple of tables and chairs to spread out. Full selection of wines spirits and beers were on offer with Peroni on draft which is a great addition to any airline lounge. Hot drinks machine was working. A good range of food was on offer with an assortment of finger sandwiches that weren't dry or tasteless. Nice little pasta pots also added a twist to the offerings. A good selection pastries. In terms of comfort the seating was good. The furnishings and little details gave it the signature British Airways lounge feel. Lack of departures screen can make you slightly anxious that you'll see your plane trundle past as you are fully reclined at one of the window seats. But the receptionist insists she will call the flight for you but being British we need to see it to believe it - by using the free Wi-Fi in the lounge keeping an eye on your flights status is possible. Overall a fantastic terraces lounge outside of the UK. Much larger than required but not going to complain! Food on offer left me content and drinks on offer were of expected quality.
Lounge NameTerraces Lounge
AirportRome Fiumicino Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages