British Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 421 reviews
4/10
4 star Skytrax Rating
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5/10

"All the staff were very nice and welcoming"

(United Kingdom)

I visited this lounge at the end of a wonderful trip to the Niagara Falls area for a family reunion flying in and out of Toronto from London. Part of the enjoyment was travelling in business class (Club World) and on the return trip I had several hours to enjoy the Lounge before the night flight. What made it special for me was the very kind and attentive manager. All the staff were very nice and welcoming. They are good ambassadors for BA!
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"what a pleasant surprise"

(United Kingdom)

Thought we'd try the lounge as it was yards away from departure gate. What a pleasant surprise. Quiet and peaceful and away from the crowds in the mail lounge. I think it's even better than First!
Lounge NameGalleries Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"found this lounge great for relaxing and unwinding"

(France)

I found this lounge great for relaxing and unwinding as only British Airways first class passengers are allowed in. Unless you have your 5000 frequent flier tier points to get a Concorde Room Card all gold and silver card holders use the galleries lounges meaning this one is much more quiet and peaceful. Staff did a good job keeping the lounge clean but sometimes this meant that they took a bit too much time to fulfill passenger's requests. Although they definetly did not outdo themselves in terms of the restroom/shower quality they did a good job with it and I found each well kept. Business center had pretty fast Internet and wifi worked well. Although the food options offered were all very tasty one thing I disliked about this lounge was that those options were pretty limited and other than a few main course choices there were only light snacks available upon request. Overall I think Britsh Airways took a good risk by not making this lounge extremely large and instea d putting their focus on the quality of the area and I would definetly visit again and recommend it to others.
Lounge NameConcorde
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"it doesn't open until 4pm for the evening flights"

(France)

The only downside to this lounge is that it doesn't open until 4pm for the evening flights (I am not sure if it is open in the morning for the morning flight out of JFK) so if you have a long layover chances are you will have to spend some time in the Galleries First and Terraces Lounges which are nice but don't touch the quality of this lounge. A very tranquil and peaceful area British Airways has made sure there are almost too many staff members so that while food is prepared the lounge is cleaned etc. there are also staff available to help with anything you need. When dinner is available the quality and choice of food is fantastic and there is a wide selection of snacks available upon request when in search of something lighter. The wifi works well and there are also 3 computers in the back. A small quiet room that could easily be missed provides a nice place to relax. The only negative to this lounge is that the spa/shower rooms are not in the Lou ge so to take a shower I had to walk across the terminal and into the Business class lounge but it's a small terminal so it's not that bad. Overall this has to be one of my favorite lounges in the world and I actually prefer it over the Concorde room at London Heathrow.
Lounge NameConcorde
AirportNew York JFK Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"the food and service levels are dismal"

(Australia)

The aesthetics of the lounge are very pleasing the food and service levels are dismal. Food is served under hot lamps but unfortunately they don't do their work food is cold. Attempting to speak to staff made no difference. British Airways are expensive customers who part with well earned cash deserve an above average experience. This wasn't average it was dismal.
Lounge NameGalleries Lounge
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"quality and choice of the food has gone downhill"

(United Kingdom)

Very poor. The quality and choice of the food has gone downhill. They must be on an economy drive or changed supplier as the difference has been very noticeable. BA are falling behind in the premium class. I'm writing this in the lounge on the world's slowest Internet connection too!
Lounge NameConcorde
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"huge disappointment with the Concorde Lounge"

(United Kingdom)

First time flying in First through T5 and huge disappointment with the Concorde Lounge - no dedicated security checks means you stand in a queue for 30 minutes. Lounge is small and cramped - staff poorly trained and clearly have no natural customer service flair. Restaurant booths were full when we were there - staff were unhelpful and no booking system meaning you need to go back over and again to find space (in the end we went to the Gordon Ramsey opposite the lounge). Orders not fulfilled in the bar area or the 'terrace'. Carpets stained and the whole room looking tired. Elmis spa has no dedicated area for First in fact we couldn't get in - as priority is 'first come' rather than First then Business. Overall don't use this lounge and T5 as any kind of reason to fly British Airways!
Lounge NameConcorde
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
4/10

"surprised how good the lounge was"

(United Kingdom)

Having visited the BA First lounges at JFK and LGW and being disappointed I was very surprised how good the lounge was. Lots of space and natural light and good food and drink choice. The Mrs and I had made to order food as well as helping ourselves to the hot buffet and cakes we felt very spoilt. Nice champagne only let down was the Johnny Walker Blue available at LGW was missing.
Lounge NameGalleries Lounge
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"food service is merely average"

(United States)

31 May 2013 afternoon and evening usage due to a long layover. The lounge space is quite nice and functions reasonably well despite lacking shower facilities. The glass tube shaped terminal building offers nice tarmac views from this lounge. The food service is merely average most of the day but the beverage service is quite good. A dinner buffet was served much too late for the "Sleeper Service" flight. BA does this to exclude the CX customers who share the lounge but it gives BA passengers only about an hour prior to boarding leaving very little time for flexibility. Lounge front counter staff members were outstanding and went out of their way to make me feel welcome. Overall one of the nicer BA lounges though not quite as well equipped as their lounges at LHR T5.
Lounge NameTerraces Lounge
AirportDubai Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"very small lounge for the size of airport"

(Australia)

Very small lounge for the size of airport and became very busy toward departure time of mid afternoon flight. Very attentive reception staff. Food on offer at approximately 1400 hrs was fine (sandwich selection pastries soup biscuits crisps nuts etc). Lounge staff cleared and cleaned up efficiently. This lounge just needs to be extended as it is too small. Close to gates 10 +11 for the LHR flights and boarding calls made timely.
Lounge NameTerraces Lounge
AirportEdinburgh Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages