British Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 421 reviews
4/10
4 star Skytrax Rating
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3/10

"Much improved from my last visit 3 years ago"

(United Kingdom)

Much improved from my last visit 3 years ago. WiFi is available the bathrooms are in the lounge. It is air conditioned. It is bigger. Good selection of drinks although you have to ask the desk to replenish. Snacks only. Very good for a regional airport.
Lounge NameLa Croix du Sud
AirportToulouse Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"a good selection of food and drinks on offer"

(United Kingdom)

The last time I visited the LGW BA Terraces lounge it was on two floors - now there is only one. Entry was fast and there is a good selection of food and drinks on offer. It was about midday and there was a full and extensive salad buffet with cold cuts. There was also a selection of sandwiches. The wide drinks selection is there. But the sheer volume of passengers makes it like a January sale. BA has removed a number of flights from Gatwick and moved them to Heathrow and halved the floor space of its lounge as a result. However the remaining floor space isn't enough for the flights still operating from Gatwick. So expect crowds empty food trays no drink glasses and occupied showers. Rest assured that the sandwiches will never be stale - they are never available long enough to get that way.
Lounge NameTerraces Lounge
AirportLondon Gatwick Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"superb level of service"

(United Kingdom)

Superb level of service - attentive and friendly without being "over the top". Excellent range of wine and other drinks. Very good food. Calm and relaxed atmosphere. Excellent washroom facilities.
Lounge NameConcorde
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"Comfortable and serene"

(United Kingdom)

Much better than the North Lounge. Ample breakfast food. Comfortable and serene. Recommended.
Lounge NameGalleries Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"only negative was painfully slow WiFi"

(United Kingdom)

Decent food on offer cheese cakes a curry mushroom soup and some thai titbits that were very tasty. Reasonable wine choice mainly Australian including sparkling wine rather than champagne. Staff were very efficient at clearing plates. There appeared to be plenty of showers although I didn't need to use them. The only negative was painfully slow WiFi I gave up trying. I also tried to JAL lounge it was more spacious but BA had better drink and marginally better food.
AirportBangkok Suvarnabhumi Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"ridiculously busy dirty and poor food"

(United Kingdom)

Ridiculously busy dirty and poor food. How did BA ever sink so much? The North lounge at Heathrow is now beyond the pale and the south lounge is not much better. It is not a pleasant experience and compares unfavourably to the Virgin lounge at Heathrow by some distance. It's hard to find any privacy in these lounges. The food at best is of average quality and I am unsurprised to read that the Food Standards Agency has ordered improvements in basic hygiene levels in these lounges. I'm afraid I too myself off to the Eat cafe for coffee. I felt the £1.75 I paid there was better value and certainly the coffee was better. Shame on you BA. For the prices you charge you should treat your Club class passengers with more respect.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"the worst lounge that I have been in"

(Australia)

This is the worst lounge that I have been in. Breakfast only sweet biscuits sweet croissants some sandwiches - early in the morning and once the food is gone it is gone. So do yourself a favour and do not come to the Le Anfore lounge as it is not worth the trouble. I would hate to think what they charged Qantas for the orange juice and the coffee we had.
Lounge NameLe Anfore
AirportRome Fiumicino Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"overall a disappointment even with a discount"

(Canada)

Overall a disappointment even with a discount. Because time blocks are sold based upon your departure time we were obliged to "buy" 3-hours of access when we only needed two. On the plus side the lounge is calm airy comfortable and has great views of the tarmac. On the other hand staff were indifferent and insufficiently aware of the needs of the "buffet" station. The food itself was barely okay. Selection and quality were narrow. The "hot" dishes most certainly were not and I worried about that. Wine selection was also okay. House selection(s) were Canadian brands. Was it worth $85CAD+? No.
Lounge NamePlaza Premium
AirportToronto Pearson Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"found it to be very comfortable"

(United States)

We had a two hour wait in the lounge and found it to be very comfortable and the complimentary hot and cold food was excellent. There was a complimentary bar as well. Free Wi-Fi and special areas for viewing TV programs and also working areas with desktop computers.
Lounge NameGalleries Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"poor wifi lazy staff and pokey lounge"

(United Kingdom)

Poor wifi lazy staff and pokey lounge. Front desk ran out of buffet tickets for business class diners and just generally feels badly organized. I did a speed test on the wi-fi and it was <1 mb/s. lounge is shared with AA but really can't accommodate many people at all. Some nice armchairs in first area but otherwise cramped and uncomfortable. I fly out out here often and it's just not good enough for BA.
AirportPhiladelphia Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages