"very efficient staff"
D Chamberlain (United Kingdom)
Bustle of the main terminal. Very efficient staff clearing away welcoming reception staff. Breakfast food is excellent. Wide selection of excellent wines and other drinks. Good internet and very clear information boards. It does get busy of course but manages this well. Clean bathrooms.
| Lounge Name | Galleries Lounge |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"the variety of food can be a little inconsistent"
D Chamberlain (United Kingdom)
Very good overall. I have visited this lounge a number of times - the variety of food can be a little inconsistent at times but the quality is good with a good mix of cold and warm snacks salads etc. Good range of drinks and nice selection of wine - though it is a pity that the Cava has seemingly been withdrawn! Comfortable large bright with natural light and excellent view of the runway - huge glass front the lounge which extends along its whole length. Reception is friendly and professional. Wifi system is frustrating - you have to collect scratchcards from reception which only last 30 minutes - seems unnecessary. Its a little bit of a challenge to find the lounge but well worth when you do.
| Airport | Madrid Barajas Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"the lounge was quiet"
R Lightbody (United Kingdom)
FCO-LGW I entered the lounge after a long a hot journey to the airport. The lounge was quiet and it was being shared by the other one world airlines. There was no hot or cold food there were only crisps. There were plenty of drink options. I was very disappointed as British Airways have a few flights out of Rome to London Heathrow London Gatwick and London City.
| Lounge Name | Terraces Lounge |
| Airport | Rome Fiumicino Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | N/A |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"the pre-flight buffet was unappetizing"
R Vines (United Kingdom)
Surprisingly poor. The pre-flight buffet was unappetizing. I found nothing I wanted to eat and the staffer on the door to that section (keeping away other airline's passengers) was unfriendly to the point of rudeness. The main lounge is horribly lit. You have to find someone if you want a glass of Champagne and there are not that many staff around. It is so different from Virgin's lounge at JFK I'm just confused. By contrast the BA lounge at City Airport in London is fine.
| Lounge Name | Terraces Lounge |
| Airport | New York JFK Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"staff serving was friendly and efficient"
R Vines (United Kingdom)
The BA all-business service to JFK was a fine flight. The lounge at City is surprisingly good for a fairly small space. The snacks and drinks were fine and staff serving was friendly and efficient. (The hike to the washrooms is tiresome.)
| Airport | London City Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"It was a let down to say the least"
H Rowe (United States)
I received complimentary use of this lounge when I took an Iberia flight that connected in NY. I heard that BA has great lounges so I was looking forward to it. It was a letdown to say the least. I was greeted to 3 stale inch-wide sandwich slivers on a tray set off to the side. Bottles of water had not been replenished. I was starving and asked they would be replenishing food/drinks etc. I was told that everything would arrive around 6 - when I asked this question it was about 2 pm. It was also extremely hot in the lounge; hot to the point where certainly something must have been wrong with their air systems. Pay for use of this lounge? Not a chance. In fact you'd have to pay me.
| Airport | New York JFK Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"the worst airport lounge I have visited"
Richard Berger (United States)
British Airways Galleries First lounge at JNB is the worst airport lounge I have visited. BA should be absolutely ashamed to call this a lounge much less a first class lounge. Slow unusable internet poor or non-existent service. Lousy food which is identical to the adjoining business lounge Champagne sitting in lukewarm water with no ice for 2 hours.
| Lounge Name | Galleries Lounge |
| Airport | Johannesburg Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"Busy but not over-full"
R Gordon (United Kingdom)
Busy but not over-full. I arrived for some lunch snacks before 1455 Marrakech departure. I'm vegetarian so it would be appreciated if the sandwiches could be labelled. Plenty of salad options and quiche or soup but plates are a bit on the small side. Alcoholic drinks available on a self-service basis but it appeared a glass of fizz was available if you asked for it (I saw it being carried out to people). The big drawback about this lounge is that it doesn't have enough power points. The only ones I could find were situated next to seats right round the L shaped lounge to the left. Also it's not clear to passengers where the toilets are if you miss them on the way in. Loads of people are left wandering aimlessly around the computer area only to have walk back all the way round to the entry/exit. Signs? The coffee is still excellent from the machine - why it's so foul onboard Club Europe is anyone's guess. My only other moan is that unless you're a frequent flyer from LGW it's not clear how far the gate is from the lounge. No map on the mobile app nor anything in the Highlife magazine. Gate 54 appeared and I wasn't sure if I had to walk all the way over that irritating airbridge which adds another 10 minutes to your journey.
| Lounge Name | Galleries Lounge |
| Airport | London Gatwick Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"has a very limited range of food and drink"
S Albury (United Kingdom)
This lounge has a very limited range of food and drink but this would be just about acceptable if there was somewhere to escape the relentless sax led funk background music. Dreadful.
| Lounge Name | Inn at Atlanta |
| Airport | Atlanta Hartsfield Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"very uncomfortable to sit in"
M Thompson (United Kingdom)
Easy to find but very uncomfortable to sit in. Choose between massive armchairs that are far too big or sit at the small tables that are used for eating on rock hard dining chairs. Good range of drinks on offer but limited snacks. Only 15 minutes Wifi free any more you pay for.
| Airport | Barcelona Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
