British Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 421 reviews
4/10
4 star Skytrax Rating
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3/10

"I always find the lounge too busy to be comfortable"

(United Kingdom)

I appreciate this lounge is never going to be empty but I always find the lounge too busy to be comfortable. On my last visit just before New Year cups and glasses took a relative age to be removed and the food choices seemed less than usual along with having to queue to use the toilet. I've had decent stays in this lounge but the last two visits haven't been relaxing or pleasurable. It's got to the point where I've ended up at the Espresso cafe at the very end of the southern part of T5.
Lounge NameGalleries Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"Decent tarmac views"

(United Kingdom)

BA use the JAL Sakura Business Lounge at NRT. Spacious clean and a separate dining area if one wanted to eat. Decent tarmac views. Nice lounge and a pleasant way to spend an hour or so.
Lounge NameJAL Sakura
AirportTokyo Narita Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"disappointing and poor quality"

(United Kingdom)

Disappointing and poor quality. From the challenge in finding the lounge to the surly receptionist to the very poor range of snacks this was a real disappointment. I was flying British Airways and it is to be hoped that they will try to persuade the airport to improve this lounge. Small in size basic in furnishings poorly lit. One bottle of wine only in the whole lounge and a choice of one type of beer. Snacks with very little choice and poor quality. Lavatories were outside of the lounge. Unhelpful staff.
AirportTurin Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"friendly staff and excellently located"

(United Kingdom)

Much improve. They have enlarged the lounge and offer a reasonable range of snacks sandwiches and drinks. The beer/wine is fine and the snacks of a good quality. Friendly staff and excellently located. Clean well maintained. I suspect they will need to upgrade it more for the 2018 World Cup as it is relatively basic by some standards but is none the less safe quiet clean and friendly. I have been to this lounge many times -it does its job.
AirportSt Louis Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"staff member was rude"

(United Kingdom)

I am a gold member with BA. On 28th December I was flying to Tampa with my wife and three youngsters that we care for access to the lounge was denied which I accepted but not having seen the notice not to remove refreshments when I took three small soft drinks and three packets of crisps out to the children I was virtually attacked on my return with a BA staff member waving his finger at me stating it was a massive No no for me to do this. I was publicly humiliated with his loud out burst for what I thought to be a small crime! The staff member was rude arrogant and had zero customer service skills I would like to name and shame but feel this would lower me to his level. On our quick exit I did point out to him that I had seen numerous other clients taking stock from the lounge but this observation was ignored. BA have responded to my complaint stating that they have passed my concerns onto the LGW management team.
AirportLondon Gatwick Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"very dark and uninviting"

(United Kingdom)

Busy lounge in T5A South before New Year. Very dark and uninviting. Limited viewing area most of the seats face inward the building. Very limited choice of food - few sandwich one soup and some cakes. Good selection of wines but depends on where you sit. Good wifi. Service was very slow (not attentive) and the receptionists weren't welcoming. A very disappointing lounge.
Lounge NameGalleries Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"spacious seating/working area"

(United Kingdom)

Terrace Lounge in Aberdeen has just been renovated. Friendly staff spacious seating/working area and good selection of soft drink also one red/white wine on offer. Food is limited to sandwich and cakes but that's sufficient for a regional airport.
Lounge NameTerraces Lounge
AirportAberdeen Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"it is absolutely appalling"

(United Kingdom)

This new lounge opened just a week ago. It is absolutely appalling. There is no food All the trays are empty. Juice dispensers are empty. Coffee machines don't work. Only a few packets of cheap biscuits in a basket. When I asked the staff (who was rude and unhelpful) if the trays and juice dispensers would be refilled the answer was no and he walked away. This was 10am. The lounge looks pleasant and comfortable enough. In the end orange juice was made available but we would have to approach the staff to ask for it. WIFI is not free.
Lounge NamePiemonte Lounge
AirportTurin Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"not an experience I will repeat"

(Qatar)

Not an experience I will repeat - poor service very slow which in hindsight was a blessing given the quality of the food when it finally arrived. To see how a lounge should be run fly Qatar Airways.
Lounge NameConcorde
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"more spacious than you first think"

(United Kingdom)

This might not have the 'wow factor' of Terminal 5 lounges it is very good. A fairly long trek to get there but efficient friendly professional more spacious than you first think. Good internet excellent range of wines. Food is good quality though a little lacking in variety and with tiny plates! Good variety of seating and very pleasant environment. You can work relax sleep or whatever you need to here. Clearing up service seems a little under staffed as used plates and glasses can take a long time to be collected - but BA would benefit from more staff on this duty the ones who are there are good.
Lounge NameGalleries Lounge
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages