"this lounge is outdated needs a total refurb"
A Matthews (United Kingdom)
This lounge is outdated needs a total refurb! I would be less than impressed if I had paid club prices for the experience. Furniture old staff rude drink and food selection exceptionally poor. You have to share a bottle of coke and the glasses are filthy and scratched and no wifi!
| Airport | Rome Fiumicino Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"staff are surprisingly friendly"
Russ King (United Kingdom)
It is a bit daunting when you first arrive but staff are surprisingly friendly and seemed genuinely interested in looking after you. Good baggage storage so you are free to enjoy. Three parts: the dining area - discreet cubicles with fast service and excellent food; a main lounge with various types of chairs to suit all needs; and a 'veranda' like place that although it is inside has excellent views across the tarmac. Seating here is more like a conservatory. (Spa and showers computer/business room but I didn't try any of these). Well worth getting to the airport 2hrs before your flight. Wifi a bit slow but adequate.
| Lounge Name | Concorde |
| Airport | London Heathrow Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"this lounge is a room nothing more"
Russ King (United Kingdom)
This lounge is a room nothing more! Four serving people hovered around a minimal amount of stewed food totally disinterested. Only sweet was ice-cream at the other end of the lounge. It didn't even have a flight screen! No place to leave luggage unlike some other BA lounges. Food was terrible: tough and tasteless. In the end I went to the Qantas lounge - you are allowed there and they were wonderful - they have a chef to cook for you. BA's lounge is a disgrace no views of the apron - only of arrival lounge/immigration. Haphazard boarding meant long queues and no fast-track so a long wait at the gate security.
| Airport | Singapore Changi Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"I was declined admittance to the Business Class Lounge"
D Arter (Australia)
Despite having a BA Business Class ticket I was declined admittance to the Business Class Lounge! The (very helpful polite and just lovely) lady at the BA Customer Service Counter informed my that my ticket wasn't the right type of Business Class ticket to gain access to the lounge. Given the fact I have a One World First Class around the world ticket I have to ask what exactly is an acceptable ticket! The gentleman at the Business Class counter (also terribly polite and most sympathetic and helpful) informed me that QANTAS Frequent Flyer Club members are no longer allowed in the BA Lounge as they no longer pay BA for the privilege! British Airways pick up your game.
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"great lounge relaxing and food generally good"
N Berry (United Kingdom)
Great lounge relaxing and food generally good - have noticed cuts in premium spirits crisps and total lack of decent magazines which is a shame as BA makes all it's profit out of its business class passengers.
| Lounge Name | Galleries Lounge |
| Airport | London Heathrow Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"good views of the apron and runways"
Kevin Tunnicliffe (United Kingdom)
Excellent lounge from which BA could learn a great deal. Very comfortable seating with good views of the apron and runways and superb food. The food was fresh and delicious with a station cooking rice or noodle stir fry dishes to order. Maybe the best hot food in an airport lounge I have ever experienced.
| Airport | Toronto Pearson Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"it was overcrowded overheated and unpleasant"
R Vines (United Kingdom)
This lounge is generally OK but it wasn't when I arrived late morning on Sunday. It was overcrowded overheated and unpleasant. Most newspapers were unavailable. Having paid hundreds of pounds extra to fly Business on holiday I left immediately and ended up in a Cafe Rouge. I realize that lounges get busy at certain times of day but I don't understand why conditions need to be worse than at your average Starbucks or even (on this occasion) Café Rouge. I suggested to BA that they give me a refund. They said they valued my loyalty but no. Oh well. Fortunately the flight was good but I am assuming lounges are taken into consideration when evaluating airlines for stars and recent lounge experiences have made me wonder if BA's four stars might be too generous.
| Lounge Name | Terraces Lounge |
| Airport | London Gatwick Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"lounge was dated in poor disrepair and quite frankly grim"
Jan Fenn (United Kingdom)
What a shock. The lounge was dated in poor disrepair and quite frankly grim. It needs refurbishing badly and it was way too small for the number of travellers using it. The No 1 Lounge is way better but they could learn a lot by visiting the Virgin lounge at Heathrow - it Is a million times better. BA need to buck their ideas up here!
| Airport | London Gatwick Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"it looked congested and untidy"
P Alderson (United Kingdom)
I was allowed access as I had just travelled to Heathrow with BA in First. My excitement at being allowed into this hallowed space was short lived. It looked congested and untidy. The service for anything from a full meal to a glass of water is waiter only. Empty glasses and used plates were waiting to be cleared from a lot of the tables. As I had only recently eaten on the inbound flight I did not bother to order any food but still tried one of the booths in the dining area which seemed reasonably comfortable and private. I moved to sit 'outside' on the balcony overlooking the departures area as it felt less claustrophobic. After waiting 10 minutes for a coffee I quickly drank it and went to the First/Gold lounge which had a more comfortable and relaxing ambience.
| Lounge Name | Concorde |
| Airport | London Heathrow Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"be prepared for disappointment"
P Miller (United Kingdom)
I had just earned my Silver Executive Club membership and was looking forward to trying out a lounge on my own account without being a guest of one of my better traveled colleagues. Unfortunately my first experience was at one of the lounges at Ben Gurion. It was small crowded and oppressively stuffy. The decor was straight out of the 70s; huge dimly lit lampshades shiny brown worn polyester seat covers and chrome and smoked glass coffee tables adorned with sticky glass rings which was odd since the rest of the terminal seemed quite new. Once I found a seat I was reluctant to leave it unattended but eventually went to the refreshments counter where I eventually found a lukewarm bottle of beer but no suitable glasses. There was food on offer as well but I gave it a miss as I did with the other facilities preferring to go back out into the main departure area which in comparison was bright clean and refreshingly air conditioned. To be fair to BA though the lounge appears to be shared by many airlines so they probably don't have much influence over how its run. Just be prepared for disappointment if you're visiting this airport.
| Lounge Name | DAN Lounge |
| Airport | Tel Aviv Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
