"very poor low grade business lounge"
Y Morgan (United Arab Emirates)
Very poor low grade business lounge. No champagne on offer unless you ask for it !! But very few staff around to ask. It looks tired with stained upholstery. Seats arranged in long functional rows along the walls - no different from the departure lounges. I normally fly Qatar or Emirates - they both know how to do Business Class -BA has either lost it's way or lost interest. It's been dumbed down to accommodate silver/gold card economy travellers. Fly Qatar or Emirates - even the Virgin Upper Class lounge is better than this.
| Lounge Name | Galleries Lounge |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"The lounge is modern and does its job"
Mark Niall (Australia)
The lounge is modern and does its job. We had a morning flight at 10.30. The lounge was very crowded bordering on congested. It is self service throughout. Being full made it a bit difficult to obtain food and drinks keep a reserved table and relax T the same time. There are many worse lounges. However BA should look at extending the area or redesigning to make the lounge less congested.
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"very little food limited range of drinks"
Guy Senior (United Kingdom)
BA run lounges are usually good if sometimes overcrowded. Third party lounges like this vary. This one was dreadful - very little food limited range of drinks no computer access and very hard to find. I gave up and went to a bar to get a drink.
| Airport | Hannover Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"fairly small and somewhat claustrophobic lounge"
N Gates (United Kingdom)
This is a fairly small and somewhat claustrophobic lounge. The chairs are comfortable enough. There is just about enough choice of drinks (no Campari) but an extremely limited choice of "nibbles" or anything else to eat. Also a very limited choice of newspapers - no Daily Telegraph for example. Our Amsterdam lounge experience was made singularly unpleasant by several lounge users conducting business into their mobile telephones at the top of their voices. After over half an hour of this anti-social behaviour my wife got up and told them that they were making so much noise she was unable to concentrate on the book she was reading. This lounge needs an area reserved for those who wish to utilise mobile telephones at the top of their voices! We were glad to leave the lounge.
| Airport | Amsterdam Schiphol Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"The Business Lounge is large and busy but looks increasingly tired"
N Gates (United Kingdom)
After Fast Track - instead of being able to walk about thirty yards to the Business (Club) lounge passing through the First Concorde Lounge - you have to walk left descend a floor walk back under where you have just walked and then take an escalater up again. What a nightmare. I am a disabled passenger but I was not allowed to walk through the Concord area to the Business Lounge - I was not amused. Certainly a user-unfriendly route from fast-track to the lounge. The Business Lounge is large and busy but looks increasingly "tired". They have stopped providing the Daily Telegraph and at the drinks area they have stopped providing Campari. The chairs and carpets appear very "well-used" and some of them appear to be well beyond their "sell-by" dates. Food provided was so-so - good croissants but uninspiring lunch choices. When this lounge opened it was wonderful. Today it does not hold a candle to the First Concorde lounge (which I have also used on eleven occasions). Although I recommend the lounge it is with some reservations.
| Lounge Name | Terraces Lounge |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"staff are in the unenviable position of turning people away"
Bill Atkins (United Kingdom)
This lounge has a real problem With US Airways in Oneworld all AA and US travelers are trying to use it as it is much nicer than the either the Admirals Club or US Airways lounge. Staff are in the unenviable position of turning people away and denying guest privileges to keep it within the fire regulations for capacity. BA clearly needs to restrict to only BA travelers and EC card holders. JAL has no problem doing the same with their First lounge in Chicago due to space limitations.
| Airport | Philadelphia Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"this lounge is outdated needs a total refurb"
A Matthews (United Kingdom)
This lounge is outdated needs a total refurb! I would be less than impressed if I had paid club prices for the experience. Furniture old staff rude drink and food selection exceptionally poor. You have to share a bottle of coke and the glasses are filthy and scratched and no wifi!
| Airport | Rome Fiumicino Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"the new BA lounge is spacious"
Peter Walmsley (United Kingdom)
I think the earlier reviewer of this lounge must have been in a temporary lounge. The new BA lounge is spacious probably bigger than it needs to be and looks great. A much superior offering to what BA has to offer in other airports eg BKK and MIA. The wine selection is limited with two whites two reds and a champagne. Usual selection of beers and spirits. Good selection of sandwiches and cheese but no hot food other than Heinz tomato soup ! Staff are attentive wifi is good with decent speed. There's is no business centre and no tv screens so overall the lounge is a quiet area.
| Airport | Singapore Changi Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"it is tired and needs a considerable refit and upgrade"
D Chamberlain (United Kingdom)
I want to like it so much as it was the first lounge I ever used - but it is tired and needs a considerable refit and upgrade. Positives: good supply of drinks (of all types); nice open space; free wifi which is efficient. Negatives: wine was not cold; food was poor in terms of variety (just cheese/ham/salad) but fine in terms of quality; unusually the staff were not attentive or helpful (but that is unusual); poor seating space and decor/furniture really needs upgrade.
| Lounge Name | Terraces Lounge |
| Airport | London Gatwick Airport |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"In short a disaster"
F Klajner (Canada)
A bad anomaly at the fairly new Ataturk International airport in Istanbul compared with the excellent Star Alliance lounge which I have also used in the past. A scarred wooden floor with large dark gouges dirty armless chairs very closely spaced together dingy lighting a very limited and poor food and drink selection few information monitor screens located far from the boarding gates. In short a disaster rivaled only by the American Airlines lounge in Lima Peru.
| Lounge Name | Prime Class |
| Airport | Istanbul Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
