"Helpful staff good refreshments in terms of quality and variety"
D Chamberlain (United Kingdom)
A good experience. Helpful staff good refreshments in terms of quality and variety. The lounge itself disappoints a little as it has no bathroom facilities inside it and it is a rather plain room but more than adequate. Wifi was good and I suspect much could be improved by altering the seating plan and providing washrooms. Great location next to security and a pleasant enough stay.
| Lounge Name | Galleries Lounge |
| Airport | Athens Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"great 'outdoor' terrace overlooking the concourse"
Guy Senior (United Kingdom)
A totally different experience from the usual BA self service arrangement which can be great or not so great. Everything is served from cooked to order meals in private booths to drinks at the bar. Generally of top class hotel fit out and a great 'outdoor' terrace overlooking the concourse. Get there early to fully enjoy it. The only annoying matter was the irritating background music. Switch it off!
| Lounge Name | Concorde |
| Airport | London Heathrow Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"I liked its quietness"
M Araujo (United Kingdom)
I liked its quietness. Its cosy with comfortable sofas. Food options are limited but just enough for my needs : rice pasta chicken curry meatballs cheese salad bar snacks. Wine selection is small and champagne is self-service. The staff are attentive at reception and in the lounge. They come around with hot canapes.
| Airport | Singapore Changi Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"the atmosphere was quiet"
Jennifer Holford (United Kingdom)
My partner and I spent a relaxing couple of hours in this lounge. The atmosphere was quiet. Big comfy sofas and chairs a good range of soft drinks beverages and alcoholic drinks available as well as fresh fruit and yogurts in the fridges canapes sandwiches nuts and cakes. We didn't need wifi so can't comment on whether it was available. Previous reviewers have stated that the lounge doesn't have its own loos not true it does. But we did not see any showers available.
| Airport | Rome Fiumicino Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"lounge comfortable snacks and drinks sufficient"
M Nunes (United Kingdom)
Lounge comfortable snacks and drinks sufficient. unable to relax due to noisy kids and to top it all a mouse was spotted running around near our bags. Flight delayed by over 2 hours this lounge closes at 8.30 unfair if your flight is delayed and you have paid for this privilege!
| Lounge Name | Delta Sky |
| Airport | Orlando Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"Pretty poor for a first lounge"
T Stead (Australia)
Pretty poor for a first lounge. I've used plenty of the major airline's first class lounges: Qantas Cathay Emirates American etc: and considering this is the First Class lounge at BA's flagship terminal; I was pretty unimpressed. Firstly the breakfast was awful. The scrambled eggs on the buffet were more milk than egg. The coffee was out of a machine: no trained Barista and the menu that was available was very limited. I also had to queue for the toilets: not a shower. Just the toilets. Maybe this can happen in the business lounge but you just wouldn't expect this in first. Then it's the little things. I sat in quite a comfy seat with decent views but I could not charge my phone as there was no USB amenities. Also they had international power outlets but not Australian/New Zealand and I had already packed my adapters in my checked baggage. These are the type of small items that with a little thought can make a big difference to one's comfort whilst travelling. Sorry BA but you've failed. I'd look at what Cathay Pacific have done in Hong Kong and Qantas in Sydney. I love the Qantas first lounge in Sydney but Cathay's first class lounge in Hong Kong is spectacular.
| Lounge Name | Galleries Lounge |
| Airport | London Heathrow Airport |
| Type Of Lounge | First Class |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"really much improved since my last visit"
D Chamberlain (United Kingdom)
Really much improved my last visit here in May. The food was plentiful and of good quality the wine selection improved and the cleaning service coped well with a busy lounge. The dramatic improvement in internet is also noteworthy - no longer the inappropriate scratchcard system and now good quality wifi to which you can connect direct. Helpful staff and wonderful views. Excellent - well done on the improvements.
| Lounge Name | Iberia Lounge |
| Airport | Madrid Barajas Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"an open bland fairly uninteresting space"
Pat Marwick (United Kingdom)
BA has no control over this lounge as it is shared. Unbelievable that a brand new terminal would have shared facilities. It is an open bland fairly uninteresting space with a section 'cordoned' off for First Class pax. Food and drink the same for everybody. What is totally ludicrous is that in a brand new lounge in a brand new terminal there is only one men's and one women's toilet. Utterly inadequate.
| Airport | Mumbai Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | no |
"there was a good selection of sandwiches"
K Lee (Trinidad & Tobago)
I had an evening flight and the lounge was overcrowded. I travelled with a friend and it has very hard to find a place to sit down. There wasn't much space to relax in either once you found a spot. The plus side is that there was a good selection of sandwiches and decent WiFi.
| Lounge Name | Galleries Lounge |
| Airport | London Heathrow Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
"the new BA lounge is spacious"
Peter Walmsley (United Kingdom)
I think the earlier reviewer of this lounge must have been in a temporary lounge. The new BA lounge is spacious probably bigger than it needs to be and looks great. A much superior offering to what BA has to offer in other airports eg BKK and MIA. The wine selection is limited with two whites two reds and a champagne. Usual selection of beers and spirits. Good selection of sandwiches and cheese but no hot food other than Heinz tomato soup ! Staff are attentive wifi is good with decent speed. There's is no business centre and no tv screens so overall the lounge is a quiet area.
| Airport | Singapore Changi Airport |
| Type Of Lounge | Business Class |
| Type Of Traveller | Business |
| Comfort | 12345 |
| Cleanliness | 12345 |
| Bar & Beverages | 12345 |
| Catering | 12345 |
| Washrooms | 12345 |
| Wifi Connectivity | 12345 |
| Staff Service | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
