British Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 341 reviews
4/10
4 star Skytrax Rating
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1/10

"most unpleasant experience ever"

(United States)

Verified Review | This was the singularly most unpleasant experience ever. My wife and I were traveling First Class on BA to London, UK and were hoping to relax before the flight. The food was mostly inedible, the bathrooms were filthy, the personnel rude and inattentive. It appears that BA really does not give a damn about this facility.
Lounge NameAtlanta Lounge
AirportAtlanta Hartsfield Airport
Type Of LoungeFirst Class
Date VisitJuly 2017
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
7/10

"definitely need improving"

(United Kingdom)

Unverified | A most extraordinary third party lounge that British Airways use at this airport. The aircraft pier at Basel is 'Y' shaped with the lounge on top of the junction of the 'Y'. It is a huge 3 story circular structure with great views and (unusually) large smoking/viewing terraces. Although only the middle story was open when I visited, there was plenty of room. Drink options were OK but food was very limited to a few sandwiches and snacks. This definitely need improving, as otherwise it could be an excellent lounge.
AirportBasel Mulhouse Airport
Type Of LoungeBusiness Class
Date VisitMarch 2017
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
yes
3/10

"lukewarm food and awful presentation"

(United Kingdom)

Verified Review | Ashamed that this is our national carrier. This is supposed to be a first class lounge, with torn seats, lukewarm food and awful presentation. All waiting staff stayed behind the doors whilst people stared at empty trays and a few staff who cared trying to help - management clearly at below stupid criteria. Was keen to fly BA because have managed more than few miles across long haul carriers from UK (to Middle East and Asia Pacific) in business and first class and genuinely felt about time I tried.
Lounge NameTerminal 5 South
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Date VisitApril 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
8/10

"Staff in the lounge very attentive"

(United Kingdom)

Verified Review | BA lounge at South Terminal, Gatwick Airport. Good selection of snacks and beverages. Nice ambiance in the lounge and good facilities. Nice welcome by the receptionist. Staff in the lounge very attentive clearing tables quickly. Good selection of reading materials. Seating comfortable and not over crowded. Nice peaceful start to the start of our trip.
AirportLondon Gatwick Airport
Type Of LoungeBusiness Class
Date VisitApril 2017
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"worst airline lounge visited"

(United Kingdom)

Verified Review | This has probably got to be the worst airline lounge I have ever visited. The lady receptionist appeared miserable and not welcoming one tiny little bit. There was a very poor selection of beverages and even less selection of snacks. A bag of crisps or pizza flavoured very hard savoury biscuits. Seating was very comfortable. Toilet facilities not up to scratch. No hand towels or air hand dryers in the toilet.
AirportPisa Airport
Type Of LoungeBusiness Class
Date VisitApril 2017
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
8/10

"plenty of comfortable seating"

(United Kingdom)

Unverified | First impressions of the new lounge in the South terminal are not good, as access is via a maze of corridors and a lift. When you get there, the lounge is a freestanding 2 storey structure on the roof of the main departure lounge. This means floor to ceiling windows and good views. The 'ground' floor has some coffee stations, a bar with a wide variety of drinks and hot food (breakfast things when I arrived at 11am, stew, pasta and salad when I left an hour later). On the mezzanine, there was another coffee bar. There was plenty of comfortable seating. The mezzanine was a lot quieter so perhaps the place to sit at busy times. The lift then took me straight down to within yards of my departure gate.
AirportLondon Gatwick Airport
Type Of LoungeBusiness Class
Date VisitMarch 2017
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
yes
9/10

"Astonishingly good lounge"

(United Kingdom)

Unverified | Astonishingly good lounge opened 15th march, with freshly cooked food (and chef), bar, drinks etc. Bright, airy, on 4th floor and plenty of space for work etc. Concorde lounge quality available to Silver up - would definitely recommend.
Lounge NameConcorde lounge
AirportBoston Logan Airport
Type Of LoungeBusiness Class
Date VisitMarch 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"Food and drinks of low quality"

(Sweden)

Unverified | New lounge at Copenhagen airport located close to the departure lounge. Nice ambience as you walk into the lounge, but it is downhill from there. Food and drinks are cheap and of low quality. Virtually no English magazines, although a good selection of English news-papers. What is really hilarious is the BA banner as you walk into the lounge telling you about "the upgraded lounge experience".
AirportCopenhagen Airport
Type Of LoungeBusiness Class
Date VisitMarch 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"I will not be returning"

(United Kingdom)

Unverified | The Aspire lounge at Zurich Airport is handy when you are a lone business traveller but for families or even couples it is simply not up to par. It is far too small with almost non existent service. Food and beverages are not sufficient. I will not be returning to this lounge.
Lounge NameAspire
AirportZurich Airport
Type Of LoungeBusiness Class
Date VisitMarch 2017
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
10/10

"lounge is fully operational"

(United Kingdom)

Unverified | BA new lounge at LGW. In spite of reported teething problems, the lounge is fully operational. Clean, well staffed and well laid out. Reasonable selection of breakfast food offerings in line with LHR offering. Good airport views from large windows. There is a small but well equipped childrens play area which was quite at the time of review. There is a good selection of magazines and news papers. A positive experience and well worth the wait.
AirportLondon Gatwick Airport
Type Of LoungeBusiness Class
Date VisitFebruary 2017
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG). Since 2016 British Airways has been implementing cost-cutting across many parts of the customer product, with the 4-Star Airline rating held by BA for many years under review.

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages