British Airways

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 350 reviews
4/10
4 star Skytrax Rating
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1/10

"overcrowded with people and luggage"

(United Kingdom)

Trip Verified | Lounge small, barely enough seating. Towards boarding time it was overcrowded with people and luggage. Basic drinks offer, food was sub standard. Two small trays of sandwiches were brought and were almost inedible and ran out within minutes. Exactly same when I was there two years ago, I thought it was a problem that particular day but I now realise two years on it’s the norm and British Airways think that this is acceptable. It’s comes to something when the inflight food and service is 100% better than that on the ground!
AirportTampa Airport
Type Of LoungeBusiness Class
Date VisitNovember 2017
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"not a comfortable stay at this lounge"

(Saudi Arabia)

Verified Review | Monday Morning this LHR North Lounge T5 lounge was crowded and hardly a seat to be found. Seating was comfortable a food available was tasty although queues long. Good selection of drinks, papers avaible. But it's hardly a lounge more like a morning cafe at rush hour as you couldn't truly relax. Toilets again are overwhelmed with passengers and I had to wait closecto 10 minutes just to use one cubicle as this was all they have. Couldn't see any showers to freshen up and they need to learn from the Hong Kong or Changi experience. Not a nice experience for passengers these days as it's no longer a lounge especially Monday mornings., a distinct lack of staff and the ones on duty were very disinterested in there job inside the lounge and hardly friendly - took an age to clean a table or remove used cups, glasses plates, passengers were seen removing plates so they could sit down and use there space for there plates etc., hardly what you pay the extra for when ones flies business class, wifi had a stable connection which was a kind of saving grace, but it's not a comfortable stay at this lounge.
Lounge NameNorth Lounge T5
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitNovember 2017
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
8/10

"a slightly better business lounge"

(United Kingdom)

Verified Review | The old First lounge at Gatwick was terrible, but BA have redeemed themselves with the new one, which has a great view across the airfield. Food and drink remains the same as other 1st lounges - hot/cold buffet, self-service beer/wine (incl. champagne)/spirits. In terms of competitors, it's a slightly better business lounge rather than a genuine 1st class one.
Lounge NameFirst
AirportLondon Gatwick Airport
Type Of LoungeFirst Class
Date VisitSeptember 2017
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"getting worse and worse"

(United Kingdom)

Verified Review | The First lounge at T5 is getting worse and worse. The seating is now badly in need of some re-upholstery, with it looking cracked and worn in places. The choice of Champagne has declined; it used to be Bollinger and now it's a house I've never heard of. The choice of magazines has been gutted, with all the readable stuff from yesteryear (The Week, Economist, Spectator) replaced with glossy fashion/high-art wibble. The food is OK, but they no longer leave the lounge menus out (I'm not even sure you can still order menu food?) and whilst it's a bit of a first-world whinge to complain about it - they've not had Drambuie in the lounge all year, which means no more pre-flight "rusty nails". Much like the rest of BA's proposition - a bit tired, off the pace and down-market.
Lounge NameFirst
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Date VisitSeptember 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"BA will offer the bare minimum"

(United Kingdom)

Verified Review | BA lounges at Heathrow Terminal 5 and Edinburgh Airport. Not having flown BA Business Class for a decade, and having visited lounges in Asia and the Middle East airports, I was ready to compare. Unfortunately several flights to Edinburgh that day were delayed, which meant the lounge was packed, and noisy. There was no chance of finding a quiet area to relax. At first glance, I noticed several drinks displays. From loads of water and soft drinks, to a large selection of wines and premium spirits. Several magazine racks were scatted throughout and a small computer station. But it was the food that was the biggest disappointment. Just two small counters with a few salads, tasteless pastas, boiled rice, some concoction with mince and tiny pieces of chicken drowned in sauce. I ate, only because I was hungry and had to spend nearly three hours until my flight left. OK so it was busy and crowded, but there was no extra attempt by the staff to clear tables and clean up. I felt like I was in a canteen. To be fair, if the lounge was not so busy and one spent under an hour, it would be passable. But it showed how far the once 'world's favourite airline' has sunk so low in quality and customer care. On my return, the BA Club Lounge at Edinburgh was much better, spacious, clean and comfortable seating, with areas of privacy. The view was uninspiring, overlooking the car park. It was a morning flight, and again, the food area was simply pathetic. Just a few pastries and cereals - nothing to really appetize you with. It seems BA will offer the bare minimum, and nothing more.
Lounge NameGalleries
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitNovember 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
6/10

"This is an okay lounge"

(United Kingdom)

Verified Review | The Concorde Room at Terminal 7 in JFK airport is just a few metres past the fast-track security lane, and very convenient. Staff at the reception counter were quite curt and unfriendly, whilst in contrast the waiting and serving staff inside the lounge were most hospitable and friendly. The lounge was clean and comfortable, a good choice of UK newspapers but very poor magazine choices. There is an a la carte menu for lounge dining, I chose a soup and dessert to enable maximum sleep time on the flight - both dishes were too a good standard. This is an okay lounge, but underlines the fact hat BA no longer try to offer a proper level of luxury to First class fares paying customers - many business class lounges are better than BA's first class.
Lounge NameConcorde Room
AirportNew York JFK Airport
Type Of LoungeFirst Class
Date VisitOctober 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"an interesting selection of food"

(United Kingdom)

Verified Review | This "Express" lounge is a new lounge which has just opened next to Gate 8 in Terminal 1, the gate used for flights to Europe. Although available to all passengers on payment of $49.95, it is primarily meant for business class customers on BA and Norwegian. The lounge is small and so can get full very quickly. There was an interesting selection of food and a wide range of alcoholic beverages including some unusual craft beers. The staff was well-organised and helpful.
Lounge NameExpress
AirportOakland Airport
Type Of LoungeBusiness Class
Date VisitOctober 2017
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"would not pay to use this Lounge"

(United Kingdom)

Verified Review | Very poor Lounge at Malaga Airport, open to many airlines Premium Class passengers plus others who pay to use. Drinks okay but food very limited and not appetising. Poor sandwiches disappeared in a jiffy and not enough to go around. The chicken one I had was pretty nondescript. Seating comfortable but if you are looking for food & drink and comfort before your flight then only the latter is any good. Plenty of sockets to charge your laptop etc. I certainly would not pay to use this Lounge.
Lounge NameVIP Lounge
AirportMalaga Airport
Type Of LoungePay to Use
Date VisitOctober 2017
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
yes
9/10

"plenty of seating options"

(United Kingdom)

Verified Review | The Galleries South Lounge has lots of space, plenty of seating options, great coffee/snacks and a well stocked bar. Compared to the best lounges in Germany that BA has to offer (Berlin?) - this is an absolute joy. In the 'business working areas', it would be nice to have 2.4a USB charge points.
Lounge NameGalleries South
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"most unpleasant experience ever"

(United States)

Verified Review | This was the singularly most unpleasant experience ever. My wife and I were traveling First Class on BA to London, UK and were hoping to relax before the flight. The food was mostly inedible, the bathrooms were filthy, the personnel rude and inattentive. It appears that BA really does not give a damn about this facility.
Lounge NameAtlanta Lounge
AirportAtlanta Hartsfield Airport
Type Of LoungeFirst Class
Date VisitJuly 2017
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG). Since 2016 British Airways has been implementing cost-cutting across many parts of the customer product, with the 4-Star Airline rating held by BA for many years under review.

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages