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American Express Centurion

Lounge Reviews

No Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 12 reviews
5/10
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7/10

"an interesting experience"

(Australia)

The American Express lounge in Sydney international airport was an interesting experience and venue. The view is great, looks onto tarmac and you can watch the planes come and go. The lounge is small and seating is limited so you may need to be flexible and share with others. Food choices was limited but fresh as the made small batches of the main meals and just kept refreshing it. All drinks are part entry fee. Staff are friendly and very attentive too.
Lounge NameAmerican Express Lounge Sydney
AirportSydney Airport
Type Of LoungeOther
Type Of Lounge Other N/A
Date VisitJuly 2016
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"food was plentiful"

(United Kingdom)

This was my first visit to the American Express Centurion Lounge at SFO. It has a beautiful entry and check-in was fast. The food was plentiful and good. Bartenders were very friendly, though champagne is only available to Centurion card holders. Platinum card holders are limited to sparkling wine. There's also a "wine tour of California" that is self-serve. Location was a bit small, and fairly crowded both times I was there. Bathrooms were also on the small side. It's the best lounge I've been in. My only complaint is the size.
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"drinks well stocked and bar service fast"

(United States)

This location is among the D gates, which I'd never visited. It's a much nicer terminal than the C gates. This is also a larger location than SFO. While it was crowded for my first visit, food and drinks were well stocked and bar service was fast. Food was great. There's no self-serve wine like in SFO. Staff attentive and friendly. Nice collection of spaces for socializing, sleeping, or working. First impression: the front doors look a bit beaten up and worn. A little paint would make a notable difference. The Centurion Lounges alone almost make the American Express Platinum card worth its annual fee.
AirportLas Vegas Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

"I had a massage and then an amazing dinner"

(United States)

American Express has made a smart decision by opening their own lounges and making sure that the customers come first. Today I had a massage and then an amazing dinner. Thank you to American Express for caring about their members.
Lounge NameCenturion Lounge
AirportMiami Airport
Type Of LoungeFirst Class
Date VisitJune 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"10 min for a place to sit"

(United States)

Went there first and waited about 10 min for a place to sit. We finally gave up and went to the United Club which was crowded but we could find a seat. Not a big deal since access is granted with my card. I would have been furious had I paid for access.
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"a very small lounge"

(United States)

Nothing had changed in the 3 1/2 months since my previous visit. It's a very small lounge subject to overcrowding and unless there's a construction project I doubt things will change. On the plus side it makes virtually any airline club I've been to look good. It's one small step up from sitting in the departure area. I was happy I finally found a place to visit when someone left.
AirportSao Paulo Guarulhos Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"not as comfortable as most lounges"

(Brazil)

Small and not as comfortable as most airline lounges but it's one of the few options outside of security. As we were connecting from an international to a domestic flight we went here. It was overflowing with people waiting some sleeping (sometimes oblivious to the amount of space they were taking up). Due to an absence of sufficient seating some people sat on the chairs by the 3 PC stations making those unavailable to others. One unisex bathroom. It was rather warm inside. The process to access WiFi was unduly complicated: had to go through a long online sign-up procedure to register with the third party commercial service used by the club.
AirportSao Paulo Guarulhos Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"lounge was very crowded"

(United States)

The lounge was very crowded and the staff was inattentive. They came to the table and cleared about 1/3 of the dirty glasses kicked luggage aside and were generally unpleasant and disorganized. The lack of space is the biggest issue but they could make this much better by clearing and cleaning promptly. The food is okay but not great. Overall this is just marginally better than sitting in the regular waiting area and less pleasant than sitting in a restaurant.
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"no WiFi in the lounge"

(United Kingdom)

This lounge is before security above the gates for United/ British Airways (depending on time of day). It is handy if you've arrived at the airport early and check in is not available otherwise if you have access to other lounges air side you'll probably find those better. There is no WiFi in the lounge however there are 3 computers provided they were in constant use through my visit. There are no showers and just a single toilet for each sex dental floss and mouth wash are provided. Small selection of food and drinks available.
AirportSao Paulo Guarulhos Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"comfortable and quiet lounge"

(Brazil)

Small but comfortable and quiet lounge next to the domestic departure area (I believe there is also one in the increasingly-seldom-used international departures area). You just need to show your AE gold (or higher) card and show your boarding pass. Staff alerted us when our flight was boarding (you can also see it fairly easily since the lines for some gates are right outside the door). A limited selection or snacks and drinks and one or two PCs for Internet use. All in all basic but probably the most comfortable place in the airport.
AirportFortaleza Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
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