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American Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 88 reviews
4/10
3 star Skytrax Rating
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8/10

"comfortable with good coffee"

(Australia)

I used the American Airlines Admirals Club as a Qantas Club member, and the lounge at LAX Terminal 4 was nice, comfortable with good coffee, bagels, cereal and toast - better than Qantas Club!
Lounge NameAdmirals Club
AirportLos Angeles LAX Airport
Type Of LoungeFrequent Flyer
Date VisitFebruary 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"very spacious lounge"

(United Kingdom)

Very spacious lounge with big concierge. Lounge assistance very efficient with managing shower slot, checking gate information and flight update. Seating area fairly comfortable. Food and drinks choice of Soft drinks, hot beverages - if you fancy premium drinks you pay for it. Food works the same (carrots, celery sticks, olives, tomatoes, humus, soup free, but premium food is at an extra charge.
Lounge NameAdmirals Club
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2016
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"fairly basic lounge"

(United Kingdom)

Admirals Club at Tampa Airport, the staff in lounge helpful and friendly. Lounge drinks are fairly basic unless you pay extra for premium drinks (wine, mixers, ect.) Food choices are fairly the same as drink choices, carrot, crackers, celery sticks with humous or choice of soup. Other premium food is at an extra charge. Not much staff to clean left over from previous customers. Fairly basic lounge.
AirportTampa Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2016
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
9/10

"one of the brighter spots"

(United States)

One of the brighter spots at Austin Airport is the American Airlines Admirals Club. Great customer agents who work hard to help with schedules and changes. While the club is small, and needs updating, food is good and service is great! It's about the only thing that helps you keep your sanity if you are traveling through Austin. Nice bar!
Lounge NameAdmirals Club
AirportAustin Airport
Type Of LoungeFrequent Flyer
Date VisitJanuary 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"lounge is pathetic"

(United States)

This lounge in terminal 3 is pathetic compared to other lounges when you see the minimal food choices. The facility is very large with comfortable seating, but the food is limited to cheese cubes, pretzel mix, brownies, cookies and one drink. A drink can be alcoholic or non-alcoholic. I'm not just comparing to Admiral clubs at major airports like Heathrow; even Austin has much better.
Lounge NameAdmirals Club
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Date VisitDecember 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
10/10

"very nice breakfast"

(United States)

We had a very nice breakfast before an 8:40 am flight. It was lovely, with hot options of creamy scrambled eggs, Canadian bacon, potato patties and roasted herbed tomatoes. Cold options included cereals and milk, yogurt, granola, fabulous baked goods including buttery flaky croissants and other puffed pastries, muffins, rolls and very tasty oat & dried fruit treats. They had two kinds of smoothies, juices, choice of coffees and teas. Alcoholic drinks were also available. The room was well staffed and the tables (with plenty of charging possibilities) were frequently cleared.
Lounge NameAdmirals Club
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitDecember 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

"good for a small local airport"

(United States)

Had very low expectations, but the Austin lounge was fine. Had a nice salad and croissant sandwich. Other sandwiches were available, and they had a couple of stations with various snacks and even brownie bites. Bartender was very attentive, and staff were always busy busing the tables. I think it was very good for a small local airport. I was flying British Airways, not American Airlines, which is why I recommend the airline.
Lounge NameAdmirals Club
AirportAustin Airport
Type Of LoungeBusiness Class
Date VisitDecember 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"comfortable enough"

(United States)

Flagship lounge at London Heathrow. Not too upmarket, but comfortable enough. The staff doesn't pay enough attention to the customers in the lounge. The good and beverage service is good but not in anyway comparable to the Concorde Lounge that British Airways has. It's just not the same level.
Lounge NameFlagship
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Date VisitOctober 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"used plates and glasses"

(Australia)

Heathrow is such a crowded airport so the chance to use the AA lounge as a Qantas Club member was welcomed. We did get a good welcome in the early evening but that was about it. Club was fairly empty as was most of the food and snack areas. Sandwiches had been picked over, the potato chip container was almost empty, ice container had water - no ice. There were used plates and glasses on a few empty tables. We tried to charge our phones but 6 plugs near armchairs did not work. We eventually got working plugs at a counter, not so comfortable. Not the worst lounge I've visited, but very poor. Unfortunately it set the tone for a very poor Qantas flight to Dubai.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitNovember 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
6/10

"decent to spend a couple of hours "

(Norway)

One of the better lounges for oneworld premium pax in the US, on a par with the AA Flagship lounges. Decent selection of alcoholic beverages including champagne. Food is so so, mostly cold cuts and salad. Some hot options would have been nice. A decent place to spend a couple of hours in, but not something I would arrive early at the airport for.
Lounge NamePremium Lounge
AirportMiami Airport
Type Of LoungeFrequent Flyer
Date VisitNovember 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1 to 10 of 88 Reviews