American Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 2411 reviews
3/10
3 star Skytrax Rating
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3/10

"Sunday evening the lounge was overcrowded"

Review by (United Kingdom)

Transiting at Miami with five hour layover. Did not realise that there is a BA premium lounge at E gates for silver and gold card holders so wandered into this American Airlines Admirals Club lounge at D gates. The girl at the reception on the ground floor issued a ticket that prescribed one bottled water or beer only and that set the tone of the lounge. On a Sunday evening the lounge was overcrowded with hardly any seats left. Many users had spread their personal belongings out on empty chairs, a kind of behaviour not seen in other lounges. Range of snacks was poor. There was a counter for food purchase, another new scenario for me. Wifi in some areas was cutting off every few minutes. No one was clearing the empty bottles or used plates. I was relieved of this when I approached the front desk to enquire about my delayed flight.
AirportMiami Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
9/10

Business Lounge - Dallas Fort-Worth Airport

Review by (United States)

One of the nicest lounges I have visited. The seating is excellent and plenty of room to find your own quiet space. The food and beverage selection is excellent. The area is clean and the location of the lounge is near the departure gate. Wifi connectivity is free and excellent.
Lounge NameBusiness Lounge
AirportDallas Fort-Worth Airport
Type Of LoungeBusiness Class
Date VisitApril 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

Admirals Club - Los Angeles LAX Airport

Review by (United States)

Flagship Lounge at LAX was good. Showers clean and well-stocked. They also had a nice little 4th of July spread with cake, special red, white and blue beverages. As for lunch, chicken barbecue, mixed vegetables including corn on the cob was served. Quality was poor and the chicken was very dry. Beverage selection was not as extensive as the Flagship Lounge at JFK. Lounge itself was spacious with excellent views of the apron. Overall, a decent flagship lounge, somewhat comparable to their Flagship Lounge at JFK although catering still needs improvement.
Lounge NameAdmirals Club
AirportLos Angeles LAX Airport
Type Of LoungeFirst Class
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

Admirals Club - Paris CDG Airport

Review by (United States)

This is by far the best VIP Admiral Club we've ever been to. The ladies staff are very professional and efficient. The breakfast choices were First Class (best ever seen in an Admiral Club and we've been all over!). We wish there would be a similar Lounge, with staff and culinary offer in the US - sadly there isn't.
Lounge NameAdmirals Club
AirportParis CDG Airport
Type Of LoungeFrequent Flyer
Type Of TravellerFamilyLeisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

Admirals Club - New York JFK Airport

Review by (United States)

Concourse B Admirals Club at JFK was great. Plenty of open seating, great views of the tarmac and not crowded at all. Bathrooms were well stocked and clean. Service was excellent and personable. Like most US lounges, complimentary food is poor, but it's a space where you can work, relax and be away from the main crowd. I also tried the Concourse C lounge which was smaller but cozier. Lounge in Boston was much better in my opinion. Great views, better service and showers were lovely. It was spacious, filled with amenities. I decided to buy one of the items on their menu, the Lobster Mac and Cheese, and it was perfect. It was fresh and delicious, well worth the 9 bucks. Overall, both locations were excellent. Understand that the complimentary food is abysmal but it's a great place to relax and unwind. The service in both lounges was excellent.
Lounge NameAdmirals Club
AirportNew York JFK Airport
Type Of LoungeFirst Class
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

American Airlines First/flagship Lounge - Miami Airport

Review by (Australia)

Used this lounge as the BA lounge for a flight form MIA-LHR. Absolutely one of the poorest quality first/business lounges imaginable. Shabby old interior badly in need of a refresh unappetizing food choices of sad looking sandwich meats cheeses vegetables et all presented in old school trays/tins. Old school tech as well with half the power ports not functional. Not even remotely close to QF CX BA standard and BA should be ashamed to use it. With all of their traffic in and out of Miami time for a new lounge with modern interior and amenities. Appalling OneWorld Emerald prOduct that is truly substandard.
Lounge NameAMERICAN AIRLINES FIRST/FLAGSHIP LOUNGE REVIEW
AirportMiami Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

American Airlines Admirals Club Business Lounge

Review by (Germany)

You do not get any food except of some kind of peanuts and apples. You get a voucher for a single beverage. I am a frequent Flyer and I never saw a lounge with less food and beverages.
Lounge NameAMERICAN AIRLINES ADMIRALS CLUB BUSINESS LOUNGE REVIEW
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

American Airlines Admirals Club Business Lounge

Review by (United States)

Good news: Spacious. Bad news: Everything else. Have found that the airlines in the US have totally lost their way. The lounges were originally a treat that has been allowed to go downhill as passengers are gradually reduced to the status of "living freight." Cheap food can buy some cooked food at outrageous prices no TVs in most of the lounge the publications are "gimmes": from marketing firms. Wifi well it is wifi. If you are going to charge me give me some value for my money.
Lounge NameAMERICAN AIRLINES ADMIRALS CLUB BUSINESS LOUNGE REVIEW
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

American Airlines Admirals Club Business Lounge - New York JFK Airport

Review by (United States)

I fly from JFK 2-3 times a year using the AA business lounge. It is overcrowded noisy and unpleasant. The 2 drink vouchers are tacky. In other European or South American airports you have self service alcohol displayed wine liquor soft drinks etc. At CDG in Paris the business lounge has fabulous capuccino and espresso machines with fresh orange juice and fresh pastry. In Vienna cooked food for lunch with pastry also self service. No charge for food or drinks. Too bad that the AA lounge is pitiful in comparison. For the prices they charge it is mistifying how bad the quality and service are. it has been always bad but worst since the merger.
Lounge NameAMERICAN AIRLINES ADMIRALS CLUB BUSINESS LOUNGE REVIEW
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

American Airlines First Class Lounge

Review by (United Kingdom)

I cannot believe that AA view this sort of service as First Class. It is one of the worst lounges I have ever visited in terms of service. It is basically a reasonably comfortable waiting area with minimal facilities for the customers who have paid high fares. AA really need to get a true perspective on what is expected by those paying for First Class! I will not be travelling with AA again until there is a review of the facilities provided!
Lounge NameAMERICAN AIRLINES FIRST CLASS LOUNGE REVIEW
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
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