Air New Zealand

Very pleasant experience. Good selection of hot and cold dishes. Above average selection of wines and beers. Clean and good shower facilities. Very handy after long haul intercontinental flight from Europe with international onward flight.

Currently at the Sydney Koru Lounge awaiting my flight. The facilities meet all the necessary requirements (incl showers internet ample space) and on par with that of the AirNZ lounge in Auckland. While the 90's styled furniture could use a facelift the quality of the food and service is brilliant.

Dinner menu - reconstituted chicken meat crumbed (called them chicken burgers) and wedges that were rock hard the only hot food on offer. One plate of cold cuts were the cold offering for the first five clients in the lounge - never re filled. My husband suggested Mcdonalds would offer more variety and fresher food. Very disappointing is the only thing we can say.

Visited with our toddler before a long haul flight and were very pleased. Along with a solid food and drink selection and announcements for all Star Alliance flights there is a kids room with plenty of toys crayons paper etc. we were there for an hour and had staff clean away dishes three times. It is basically the exact opposite of United lounges.

It is tired tatty and ill-conceived (where I was sitting I could hear at least two tv's simultaneously and the clatter of pool balls.) I picked up the seat cushion to try to make myself more comfortable - let's just say I don't think anyone has done that in a long time there were a fair few renegade peanuts bits of paper and dust under there. The carpets and fabrics are well past their best (I don't think cushions with holes in them is a good look). It is self service at the bar and buffet. There was very little choice of food and what there was unappetising and the presentation needed tidying up the platters were virtually empty the pancake machine was surrounded by cast-off pancake pieces. It really seemed like just the scraps were left. It appears that if you want to clean your teeth you ask the person on reception!

Air New Zealand use the Eva Air lounge and it is not very good. The lounge itself is big enough but all available space is crammed with tiny chairs. There is very little space to put your things and relax. Food and beverage is limited and toilets are dirty. Don't even think of a shower there isn't one. Good view of the Tarmac though. Found out later that Air New Zealand Business Class passengers can use the United lounge this would have been helpful to know before heading to the Eva lounge. Wished I had avoided this lounge.

Comfortable lounge with plenty of seating and partial views of the tarmac and runways. Good snacks and food on offer and great selection of drinks. Better than their flagship lounge in Auckland.

This lounge is a nightmare. It is leased by Air NZ and they apparently have no options but one is better off not to even go in. The food selection - none. The wine selection ditto. No showers. It is tiny and cramped and unappealing. When we were called for our flight and saw what was on offer in the terminal we wished we had just stayed there.

Originally attractive but now tired and shabby - carpets furniture fabric look like pub furniture in need of replacement. Food better than previous experience. Flight indicator board useless - our flight was 90 minutes late but this never showed. Staff were also unaware of the delay even though the airline had phoned me. Time for a major upgrade.

We really liked this lounge. Arrived about 5pm on a Monday night and initially there was plenty of room. It got busier later but it still had a nice ambience. Plenty of refreshments and snacks. One of the airlines better lounges and streets ahead of Auckland International lounge.