Air China

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 36 reviews
3/10
3 star Skytrax Rating
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2/10

"The staff here were miserable"

(United Kingdom)

Its okay but does not come close to First class lounges of other Asian airlines (eg Cathay Thai ANA etc). The staff here were miserable - no smiles no chat ... no nothing really except to check the boarding pass / invitation as if it was a top secret document. Hot food was available at one end of the lounge but this is geared totally to Chinese style and little else on offer. The washrooms have TV on the wall and annoying cleaning staff that stand around expecting you to give them a tip !? Certainly not a memorable lounge and had expected better from Air China since this is really quite new in 2007?
AirportBeijing Capital Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"staff do not understand English"

(United Kingdom)

Nice Lounge but when you ask for Champagne nobody knows what is champagne! The white and red wine was around 2-3 weeks open and not drinkable. No food - only peanuts and other nuts. People are very polite but do not understand English. Internet WLAN works . Only small smoking room - no smoking lounge.
AirportBeijing Capital Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"packaged food and very limited beverages"

(United Kingdom)

Very basic lounge with little by way of food selection - mostly packaged food stuffs - and very limited beverages. Even the Chinese Tea is of poor quality. Reading materials even in Chinese language are very limited and no internet access. However it does have a toilet with a heated seat! Because the airport has an open departure gate system probably few advantages spending time in this lounge.
AirportChengdu Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"this is a very dreary lounge"

(United Kingdom)

In general this is a very dreary lounge. Very crowded on all of my visits making it difficult to find a seat. Rather dark with no natural light. Snack and beverage is all right but don’t expect anything filling. Access to an internet connection is nearly impossible with people waiting turns. Smoking section is enclosed but very small and the smoke comes back into the large room. Not pleasant for either the smokers (no room) or the non-smokers. In general I have found sitting at the gate to be happier experience.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"good place to get away from the masses"

(United Kingdom)

Lounge had comfortable lounge chairs. Food was also adequate with hot and cold dishes. sandwiches and rolls in the fridge along with Beer and soft drink. Spirits also available. Not a large room however a good place to get away from the masses unless you needed a smoke.
AirportShanghai Pudong Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"seating is very primitive"

(United Kingdom)

Air China's international business class lounge is rudimentary at best. There are separate lounges for first & business class passengers. There is complimentary internet access but this tended to be very slow. Open bar & light snacks are available. The room does not seem to be staffed adequately to handle the large number of passengers using the facilities as garbage & dirty dishes lingered for considerable amounts of time. Seating is very primitive arranged in rows of seats like a regular waiting room.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
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