Air China

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 29 reviews
3/10
3 star Skytrax Rating
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9/10

"a pleasant atmosphere"

(Thailand)

Verified Review | This lounge at Chengdu Airport is a comfortable venue with good service and a pleasant atmosphere. It has a limited selection of both hard and soft drinks, but serves hot Chinese food throughout the day. It also offers some reading material in English. A nice touch that has recently been added is a corner of the lounge reserved for traditional Chinese tea service - complete with classic Chinese table and chairs and a server wearing a qi pao all of which adds a touch of class to the ambiance of the lounge.
AirportChengdu Airport
Type Of LoungeBusiness Class
Date VisitMay 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"Dirty, under-cared facility"

(Japan)

Verified Review | Dirty, under-cared facility at one of world's busiest airport. While transfer took surprisingly short, I got plenty of time to wait for my connecting flight to Frankfurt from Tokyo. I thought spending 3hrs at Air China's business lounge would be a good option; but I was unfortunately wrong. Carpets, sofas and reclining sofas were all dirty. Food did not taste like one. Broken display monitor, reclining sofas outside the lounge area (e.g. in front of Gate E2) are a lot cleaner and comfy that those for priority passengers.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Date VisitAugust 2017
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"Food can be improved"

(Japan)

Air China business class lounge at PEK terminal 3 for business class and Star gold passengers. Sofas are comfy enough, and plenty of them. Food can be improved, especially during midnight hours. They only have soft drinks, crackers, sieuw may and meat buns. No beer, no western wine and alcohol. Staff's English can be improved as well. A couple of non-Chinese speaking passengers took ages before they clearly understood instructions how to connect their phones to WiFi, explanations that the bar is self-service etc.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Date VisitAugust 2016
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"worst services I have even seen"

(United Kingdom)

After a 5 hour flight and a 7 hour stop over transfer, and another 9 hour flight ahead we were looking foward to our Hotel Room and Lounge Access to relax and have a clean up. So far Air China have provided us with the worst services I have even seen. The lounge - old, hot, dirty, food of a "bag of nuts". The Hotel Room - we had booked and paid for. We were told no, they are full? (we didn't see anyone). No refund, no apologies just sent to the "Lounge". Air China have a lot of work to do with the total package, with a lack of service and blunt rude people. As others have done, get out find a cafe have a drink. We stink, will be awake for 28 hours with a 3 hour drive home on top.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Date VisitJune 2016
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
6/10

"staff was very cold, almost robotic"

(United Kingdom)

The furniture was quite old in this Air China lounge and it was impossible to have cold water or even ice. There food was not fresh and there were only few low calories or vegeterian options for food. In terms of privacy as well, there was no proper space to work or to rest in silence. It took me severaly minutes to log in and the instructions were not very clear (passport had to be scanned, which was not mentioned by the receptionist). The staff was very cold, almost robotic.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Date VisitMay 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"the most terrible lounge"

(Germany)

This Air China lounge at Beijing Airport Terminal 3 was one of the most terrible lounges at a major airport I've been to. Dirty appearance, food inedible, staff with virtually no English skills, and either broken interior or unavailable services (WiFi didn't work, showers broken, beds for a nap better not to lie on if you don't want to get some illness). Speaking about design, it is non-existent. Everything has got the charm of a cheap Chinese restaurant. This lounge is a disgrace for the Star alliance and an insult to every passenger actually paying for Business Class service. Air China: don't worry about losing your face - you do every day with services like this lounge.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Date VisitFebruary 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"a state of disrepair"

(Switzerland)

Visited this Air China lounge at Beijing Capital Airport hoping to freshen up with a shower and grab a meal. When I arrived they were not serving food since dinner only goes from 6pm to 8pm! I have never struck a lounge that didn't have food service going at all times. They said to wait till 10pm when they would serve a supper snack menu. I then tried to have a shower but found that both were out of order. Tried to connect to the lounge wifi, but found the lounge does not have wifi, the staff suggest using the airport free wifi. Airport free wifi is very difficult to connect to, very slow and being a public wifi in China many sites are blocked. Wine was undrinkable Chinese wine. The entire lounge was in a state of disrepair and in need of a refresh. eg. the drinks fridges were all broken so all drinks were room temperature. Power plugs hanging out of the walls in the bathrooms, etc. They did have good chairs, bottled water, power plugs, and a couple of sleeping pods.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2016
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
8/10

"good view over airport"

(Denmark)

Visited this lounge on 28 January for 6 hours. Some minor shortcomings which are lack of proper repairs of faults in toilets, hangers, showers. The tea-room is a nice touch of Chinese culture with a tea-lady serving during afternoons. Food options are mainly Chinese dishes. Alcoholic drink options very limited (Chinese wines and beer). Seating nice and lounge is spacious though not huge. Good view over airport lanes. The lounge is open with the rest of the terminal only separated by a 1.3 meter tall glass-fender giving a nice air. The ceiling is an architectonic beauty, which can be studied from the beds in the 5 sleeping rooms which also are open. WiFi requires passport scanning.
Lounge NameFirst Class Lounge
AirportBeijing Capital Airport
Type Of LoungeFirst Class
Date VisitJanuary 2016
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"a very bad lounge"

(China)

The international lounge in T3 was absolutely packed, with very few chairs available. The choice and quality of food and beverages was shockingly bad: all packaged cheap products and nothing fresh. No international newspaper or magazine whatsoever. Long queue for the toilets (3 in total in the men's toilet, to serve about 100/150 people in the lounge). Limited and incorrect information provided by the staff. A very bad lounge even by third-world standards.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"not even beer any more"

(Germany)

Air China International Business Lounge at Beijing Capital Airport Terminal 3 has for a few weeks been dry! The bar is closed, and not even beer any more in the coolers! Which is weird as you still can buy a can of Tsingtau beer at all the automatic machines around the terminal for 6 RMB. So if you are on transit and need to keep you level, better prepare some small change of RMB. And all the earlier bad reviews of the lounge here match my opinions.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Date VisitOctober 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
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