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Air China

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 23 reviews
3/10
3 star Skytrax Rating
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3/10

"a state of disrepair"

(Switzerland)

Visited this Air China lounge at Beijing Capital Airport hoping to freshen up with a shower and grab a meal. When I arrived they were not serving food since dinner only goes from 6pm to 8pm! I have never struck a lounge that didn't have food service going at all times. They said to wait till 10pm when they would serve a supper snack menu. I then tried to have a shower but found that both were out of order. Tried to connect to the lounge wifi, but found the lounge does not have wifi, the staff suggest using the airport free wifi. Airport free wifi is very difficult to connect to, very slow and being a public wifi in China many sites are blocked. Wine was undrinkable Chinese wine. The entire lounge was in a state of disrepair and in need of a refresh. eg. the drinks fridges were all broken so all drinks were room temperature. Power plugs hanging out of the walls in the bathrooms, etc. They did have good chairs, bottled water, power plugs, and a couple of sleeping pods.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2016
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
8/10

"good view over airport"

(Denmark)

Visited this lounge on 28 January for 6 hours. Some minor shortcomings which are lack of proper repairs of faults in toilets, hangers, showers. The tea-room is a nice touch of Chinese culture with a tea-lady serving during afternoons. Food options are mainly Chinese dishes. Alcoholic drink options very limited (Chinese wines and beer). Seating nice and lounge is spacious though not huge. Good view over airport lanes. The lounge is open with the rest of the terminal only separated by a 1.3 meter tall glass-fender giving a nice air. The ceiling is an architectonic beauty, which can be studied from the beds in the 5 sleeping rooms which also are open. WiFi requires passport scanning.
Lounge NameFirst Class Lounge
AirportBeijing Capital Airport
Type Of LoungeFirst Class
Date VisitJanuary 2016
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"a very bad lounge"

(China)

The international lounge in T3 was absolutely packed, with very few chairs available. The choice and quality of food and beverages was shockingly bad: all packaged cheap products and nothing fresh. No international newspaper or magazine whatsoever. Long queue for the toilets (3 in total in the men's toilet, to serve about 100/150 people in the lounge). Limited and incorrect information provided by the staff. A very bad lounge even by third-world standards.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"not even beer any more"

(Germany)

Air China International Business Lounge at Beijing Capital Airport Terminal 3 has for a few weeks been dry! The bar is closed, and not even beer any more in the coolers! Which is weird as you still can buy a can of Tsingtau beer at all the automatic machines around the terminal for 6 RMB. So if you are on transit and need to keep you level, better prepare some small change of RMB. And all the earlier bad reviews of the lounge here match my opinions.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Date VisitOctober 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"the worst business class lounge "

(Canada)

This Air China lounge at Beijing Airport Terminal 3 is always uncomfortably hot and stuffy. The washrooms are limited and smelly. The food is terrible and not to be gambled with. Cold drinks simply don't exist as the small fridges do not work. Leather seats are comfortable but the rest of the lounge has a grimy look. I peeked into one of the sleeper pods and would not dare even enter it. Announcements are tough to understand. I use this lounge 4 or 5 times a year and have before left it to find a cooler spot and get cold drinks at one of the cafes in the main terminal. This Air China lounge is quite possibly the worst business class lounge throughout Star Alliance.
Lounge NameBusiness
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Date VisitJuly 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"one of the worst airline lounges "

(Australia)

This Air China lounge at Shanghai Pudong Airport (used on a Thai Airways flight) is one of the worst airline lounges for a business class traveller. The food served lounge was so unappealing and the area messy. The whole upstair lounge looks like a canteen. Staff never greet you and never replenished food when empty. Coffee is lousy and bad quality. Men's toilet is dirty with wet floor and never cleaned. It seemed some people never know how to use urinals and the staff also do not bother to clean it.
AirportShanghai Pudong Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"this lounge is simply awful!

(United Kingdom)

This lounge has not been updated or improved since it opened in 2008. As other reviews have said, it is dirty! The carpets have a greasy and dirty look, chairs are worn out and beware the fact that down the side of cushions is filth, crumbs etc. Staff have zero charisma, and very limited English language skills, their duty to check entry pass and nothing else. Inside the lounge, it is stifling and uncomfortable. Asked to take a shower and one look inside the filthy broom cupboard type facility and I abandoned that. Food available at lunchtime is best described as "slop". Not a westerner in sight who was risking a taste or consequence of it. Drink chillers (old small fridges) do not work, and any supposed cold drink is warm - water, coke, you name it. Guy cleaning the lavatories hangs around waiting for customers to tip him, not sure why since the toilets are dirty and unpleasant odours. To echo all others here, how Air China remains in Star Alliance is a complete mystery, and one can only assume that nobody from Star Alliance has visited this lounge in years. It is simply awful.
AirportBeijing Capital Airport
Type Of LoungeFirst Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"not clean and managed extremely poorly"

(Canada)

This Domestic first/business class lounge is one of the worst ones that I have ever visited. It is not clean and has been managed extremely poorly. There is no any fridge in the lounge being able to provide code drink all year long. Those tiny little type of fridges are obviously not adequate for airport lounge, but have been there for years. It seems like that Air China does not care or know how to operate a lounge for Star Alliance customer with the lowest acceptable standard as a Start Alliane member. As far as a lot frquent fliers concern, Air China is not deserving to be called Star alliance member.
Type Of LoungeFirst Class
Date VisitMarch 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"the lounge is fundamentally dirty"

(United Kingdom)

Domestic lounge in Terminal 3 just gets worse. It hasn't changed in 2-3 years and can only guess that Air China has financial problems. I arrived at 7.30pm, all food counters were stripped bare, and the only offering (apart from the endless 10cent cup noodle) was some strange breads and pastries that had been there for more than 12 hours. Staff at reception counter could not speak or understand a word of English and it was a case of sign language to even check boarding time. Lounge is fundamentally dirty - they have cleaners around (this is China!) but all they do is push the dirt from one side to another. In the gents washroom I watched the cleaner wipe the rim of a toilet pan and then use the same cloth to wipe down the basin area! Whatever you hear or see about China, their health and hygiene is simply disgusting. The lounge was hot and humid, and after 10 minutes I decided the main terminal area was better. Shame on Star Alliance for permitting Air China to remain part of the alliance. By the way, I'm a Platinum member with Air China, and the level of priority is zero!
Lounge NameDomestic Lounge
AirportBeijing Capital Airport
Type Of LoungeFirst Class
Date VisitAugust 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"not enough toilets or showers"

(United Kingdom)

Lounge in Beijing which we used twice (London to Sydney return) was fine but did not have enough toilets and showers.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
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