Air China

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 700 reviews
5/10
3 star Skytrax Rating
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2/10

"this lounge is simply awful!

Review by (United Kingdom)

This lounge has not been updated or improved since it opened in 2008. As other reviews have said, it is dirty! The carpets have a greasy and dirty look, chairs are worn out and beware the fact that down the side of cushions is filth, crumbs etc. Staff have zero charisma, and very limited English language skills, their duty to check entry pass and nothing else. Inside the lounge, it is stifling and uncomfortable. Asked to take a shower and one look inside the filthy broom cupboard type facility and I abandoned that. Food available at lunchtime is best described as "slop". Not a westerner in sight who was risking a taste or consequence of it. Drink chillers (old small fridges) do not work, and any supposed cold drink is warm - water, coke, you name it. Guy cleaning the lavatories hangs around waiting for customers to tip him, not sure why since the toilets are dirty and unpleasant odours. To echo all others here, how Air China remains in Star Alliance is a complete mystery, and one can only assume that nobody from Star Alliance has visited this lounge in years. It is simply awful.
AirportBeijing Capital Airport
Type Of LoungeFirst Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"not clean and managed extremely poorly"

Review by (Canada)

This Domestic first/business class lounge is one of the worst ones that I have ever visited. It is not clean and has been managed extremely poorly. There is no any fridge in the lounge being able to provide code drink all year long. Those tiny little type of fridges are obviously not adequate for airport lounge, but have been there for years. It seems like that Air China does not care or know how to operate a lounge for Star Alliance customer with the lowest acceptable standard as a Start Alliane member. As far as a lot frquent fliers concern, Air China is not deserving to be called Star alliance member.
Type Of LoungeFirst Class
Date VisitMarch 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"the lounge is fundamentally dirty"

Review by (United Kingdom)

Domestic lounge in Terminal 3 just gets worse. It hasn't changed in 2-3 years and can only guess that Air China has financial problems. I arrived at 7.30pm, all food counters were stripped bare, and the only offering (apart from the endless 10cent cup noodle) was some strange breads and pastries that had been there for more than 12 hours. Staff at reception counter could not speak or understand a word of English and it was a case of sign language to even check boarding time. Lounge is fundamentally dirty - they have cleaners around (this is China!) but all they do is push the dirt from one side to another. In the gents washroom I watched the cleaner wipe the rim of a toilet pan and then use the same cloth to wipe down the basin area! Whatever you hear or see about China, their health and hygiene is simply disgusting. The lounge was hot and humid, and after 10 minutes I decided the main terminal area was better. Shame on Star Alliance for permitting Air China to remain part of the alliance. By the way, I'm a Platinum member with Air China, and the level of priority is zero!
Lounge NameDomestic Lounge
AirportBeijing Capital Airport
Type Of LoungeFirst Class
Date VisitAugust 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"not enough toilets or showers"

Review by (United Kingdom)

Lounge in Beijing which we used twice (London to Sydney return) was fine but did not have enough toilets and showers.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"lounge dirty and poorly managed"

Review by (Australia)

We used this on our inbound flight from New York and clearly we arrived at peak time. Not a seat to be found and the lounge was generally dirty and poorly managed. Staff on front-desk were more like guards than customer service staff. They scowled did not look up to greet us and were a very poor impression of Chinese service - in fact they were just rude. Food (as commented here already) was like a poor quality works canteen and mushy food that was not even hot. I looked at shower after a 50 minute wait and decided against using it. How does Star Alliance allow Air China to stay in with such low standard facilities? Never again on Air China.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"smells of drains and is best avoided"

Review by (New Zealand)

At peak times the lounge gets very crowded and on hot sunny days you should avoid this lounge - it is stifling and the aircon never works properly. Staff on reception can be very friendly or very rude and inattentive - there does not seem to be an area in the middle. You can no longer get a fresh coffee and they removed the coffee machine that was installed for a few months and this is first class! The food is canteen type and rather greasy chinese food and probably best to wait for your flight to get a bite to eat. The toilets are kept clean by attendant that waits for you to tip him when you go in! The shower is tiny smells of drains and is best avoided. Furniture is tired and quite grubby and generally feel this lounge has continued to get worse and worse in the last 2 years. Avoid and go downstairs to Pizza Hut or Costa/Starbucks coffee for a nicer experience.
AirportBeijing Capital Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"Beer available but wine is limited"

Review by (Australia)

The lounge is spacious with leather seats in groups of two. There are some dining tables in the area of the food. The food was mixed Chinese with a choice of dumplings noodles and stir fries. Sandwiches and other packaged snacks. Beer and wine is available but wine selection is limited. There are several sleeping pods available together with small shower facility.
AirportBeijing Capital Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"Star Alliance should inspect this lounge"

Review by (United States)

My wife and I visited the Air China First Class Lounge at PEK on October 8. We were flying United Global First to Washington DC IAD. We had 3 hours to departure at 6:20PM. When we entered the Lounge we found it to be very warm actually hot. It is a very large lounge and there were very few people there at the time. There were about 6 people working the front desk but I never saw any Air China Agents working in the lounge. The seating was leather chairs fairly comfortable with a small table between seating for 2. There was hot food available but it didn't appeal to Western tast mostly rice and soup We passed on the food. Some snacks the kind you scoop out of a jar with a spoon. The guy who was there before us had his hand in all the jars without the spoon so we passed on them also. Next we tried the bar. Self service with very little selection. I only saw Chinese beer in the cooler about 10 bottles of the usual liquor and mixers in the cooler. There was ice but it is not a good idea to use ice unless you know it was purified. No way to know that no one to ask. There were two bottles of Chinese "Great Wall" brand. One was dry red and the other was a cab. We tried the cab then switched to club soda. Star Alliance airlines should inspect this lounge and demand that Air China make necessary changes to bring it up to international standards. If you are going to use the Air China Beijing Lounge don't expect too much.
AirportBeijing Capital Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

" you have a good view of T3 terminal"

Review by (China)

Quite spacious and busy lounge with nearly all facilities a passenger can demand. Luggage storage computer stations comfortable resting area hot food beverages separate sleeping/shower/TV rooms and digital flight information board. Since it is located on 4F you can also have a good view of the T3 terminal. There is another new Air China domestic lounge located in 2F no hot food is on offer but the lounge is much quieter.
AirportBeijing Capital Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"Staff with no smiles at all"

Review by (Singapore)

Was there on a stop-over from Singapore to Beijing. Very nicely decorated lounge. Comfortable seats. TV screen with Chinese channel. Separate smoking room. Not a quiet lounge all announcements with flight information given on the speakers (since this a busy airport there are continuous and very loud announcements). Very poor food choice (one soup 2 oriental dishes and some breads and instant noodles) for food. No wine only drinks in cans (including some beers) coffee tea. Staff with no smiles at all tables only cleaned after persons leave (I was there for 4 hours). No real complaints apart from the noise.
AirportXiamen Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
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