Air Canada

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 97 reviews
4/10
4 star Skytrax Rating
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3/10

"this lounge is a complete joke"

(Canada)

This lounge is a complete joke - cramped poor food selection beyond carrot sticks tomatoes soup and stale looking bread. Some breakfast snack items are ok. Can mix your own drink - oh joy. Coffee and cappuccino is fair. Looks dated and worn. Staff moderately helpful. Embarrassing (my home airport) when compared to other airports around the world.
Lounge NameMaple Leaf
AirportVancouver Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"no plausible reason to use this facility"

(Australia)

A disgrace there is no plausible reason to use this facility. The coffee is terrible food non-existent no showers apparently domestic has this for some reason and average business facilities. Staff at reception are friendly enough but that appears to be the limit of the hospitality. Wifi is now pointless as you can easily source it from many different services within the airport.
Lounge NameMaple Leaf
AirportVancouver Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"domestic is old and cold"

(Canada)

All Maple Leaf Lounges at Trudeau are appalling. Domestic is old and cold and needs a refit and the other lounges are a mess newspapers and used plates and wineglasses just left. I broke my rule and connected through Montreal yesterday. Considering the new Terminal One at Pearson is such a nice experience Montreal Trudeau is a disgrace.
Lounge NameMaple Leaf
AirportMontréal Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"the lounge is still fair"

(Canada)

The lounge is within the acceptable range variety of food were served but some of them were poor in taste. The shower facility was very limited only 2 showers were provided and passenger need to ask the lounge staff to unlock the shower door. WI-FI and high-speed internet connection were provided computers and business facility were also available. Chairs were comfortable and few of them were recliners. Overall speaking the lounge is still fair but not the best one I've been to.
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"office away from the office"

(United Kingdom)

The Maple Leaf lounge has been a very good "office away from the office" facility including free wifi a bowl of hot soup and the like. In a recent fit of penny-pinching Air Canada has started demanding that users purchase internet access using a credit card. It is not a huge sum - $10.00 - just enough annoy you especially when you know that you will have a fight with the accountants to claim it back. I sure hope that the pennies they accumulate from this change offset the costs associated with customer dissatisfaction.
Lounge NameMaple Leaf
AirportMontréal Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
3/10

"staff are welcoming"

(United Kingdom)

This place hasn't changed for years. Shower rooms are large and clean but had a really bad smell - like the sewer had backed up. The staff are welcoming but if I hadn't arrived so early and knew that my hotel room would not be ready I think I would just go straight to the hotel. Food offerings really limited in a small crowded room.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
5/10

"one of the nicest lounges"

(United Kingdom)

One of the nicest lounges I've seen with great breakfast offerings and superb staff. And then there's the views!
Lounge NameMaple Leaf
AirportVancouver Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"stunning view of the North Shore mountains"

(United Kingdom)

I'm surprised at people complaining about food in Maple Leaf lounge. Air Canada provides comfort food (soup cookies bagels) free drinks internet access a great selection of newspapers and magazines. The lounge in Vancouver has a stunning view of the North Shore mountains - lounge in Edmonton has a fireplace - lounge in Ottawa is glass on 3 sides. Admittedly the domestic lounge in Toronto is often crowded with slow check-in. The international lounge there is soaring.
Lounge NameMaple Leaf
AirportVancouver Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"would not use it again"

(United Kingdom)

Rather disappointed with the lack of breakfast choices when I used this lounge for an early morning flight. Bread butter muffin and a small bowl of fruit which emptied very quickly and took the attendants ages to top up. Coffee and tea only beverage choices with just 1 jug of orange on display. The Maple Leaf lounge had a rather' stingy' feel overall would not use it again.
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
3/10

"business services were excellent"

(United Kingdom)

Very pleasant lounge close to our departure gate. Food somewhat limited but my daughter enthused about the soup (only hot dish on offer). Seating comfortable and ranged from lounge chairs to dining with a good few recliners as well. Business services were excellent with swift internet access. Sadly only two showers for the whole of this busy lounge and you have to ask the reception staff to unlock them and then wait while they find a cleaner to re-stock and clear up after the last occupant!
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no