Air Canada

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 93 reviews
4/10
4 star Skytrax Rating
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5/10

"one of the nicest lounges"

(United Kingdom)

One of the nicest lounges I've seen with great breakfast offerings and superb staff. And then there's the views!
Lounge NameMaple Leaf
AirportVancouver Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"office away from the office"

(United Kingdom)

The Maple Leaf lounge has been a very good "office away from the office" facility including free wifi a bowl of hot soup and the like. In a recent fit of penny-pinching Air Canada has started demanding that users purchase internet access using a credit card. It is not a huge sum - $10.00 - just enough annoy you especially when you know that you will have a fight with the accountants to claim it back. I sure hope that the pennies they accumulate from this change offset the costs associated with customer dissatisfaction.
Lounge NameMaple Leaf
AirportMontréal Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
3/10

"staff are welcoming"

(United Kingdom)

This place hasn't changed for years. Shower rooms are large and clean but had a really bad smell - like the sewer had backed up. The staff are welcoming but if I hadn't arrived so early and knew that my hotel room would not be ready I think I would just go straight to the hotel. Food offerings really limited in a small crowded room.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
4/10

"stunning view of the North Shore mountains"

(United Kingdom)

I'm surprised at people complaining about food in Maple Leaf lounge. Air Canada provides comfort food (soup cookies bagels) free drinks internet access a great selection of newspapers and magazines. The lounge in Vancouver has a stunning view of the North Shore mountains - lounge in Edmonton has a fireplace - lounge in Ottawa is glass on 3 sides. Admittedly the domestic lounge in Toronto is often crowded with slow check-in. The international lounge there is soaring.
Lounge NameMaple Leaf
AirportVancouver Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"would not use it again"

(United Kingdom)

Rather disappointed with the lack of breakfast choices when I used this lounge for an early morning flight. Bread butter muffin and a small bowl of fruit which emptied very quickly and took the attendants ages to top up. Coffee and tea only beverage choices with just 1 jug of orange on display. The Maple Leaf lounge had a rather' stingy' feel overall would not use it again.
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
3/10

"business services were excellent"

(United Kingdom)

Very pleasant lounge close to our departure gate. Food somewhat limited but my daughter enthused about the soup (only hot dish on offer). Seating comfortable and ranged from lounge chairs to dining with a good few recliners as well. Business services were excellent with swift internet access. Sadly only two showers for the whole of this busy lounge and you have to ask the reception staff to unlock them and then wait while they find a cleaner to re-stock and clear up after the last occupant!
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"one of the poorest lounges"

(United Kingdom)

This is one of the poorest lounges I have visited. The seats are worn food on offer consisted of a bowl of soup (in fairness very nice) and some cheese and very tired looking salad. There are no showers in this lounge which really surprised me. Not much of an advert for Air Canada at all. Staff were enthusiastic and pleasant.
Lounge NameMaple Leaf
AirportVancouver Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"lounge gets extremely crowded at times"

(United Kingdom)

Buried in the basement of CDG this lounge gets extremely crowded at times. Two flights a day to Canada and if one is delayed then it is sitting room on the floor only. Food not bad croissants cheeses yogurts etc. for breakfast and some sandwiches later on in the day plus the usual array of drinks. The lone staff person was excellent although it is ridiculous that those of us with connections that we are going to miss because of delays cannot be rebooked onto another flight. We have to wait till we get to Canada to be rebooked making everyone very cranky.
Lounge NameMaple Leaf
AirportParis CDG Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"limited view of the apron"

(United Kingdom)

Limited view of the apron. Newspaper/food/drink selections minimal. Good business facilities. Toilet facility inadequate and was not kept clean.
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"quickly becomes overcrowded"

(United Kingdom)

This small lounge is also used by Air France at times and quickly becomes overcrowded. The rest of Terminal 2 at LAX is even more congested. Public washrooms are located outside the lounge but are well-maintained. Good selection of self-serve beverages but food is limited to cheese and crackers. Large west-facing windows provide nice views but only two have pull-down shades. As a result the lounge becomes too hot. Tattered furniture needs replacing.
Lounge NameMaple Leaf
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no