Air Canada

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 122 reviews
4/10
4 star Skytrax Rating
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4/10

"a nice place to relax"

(Canada)

The Maple Leaf Lounge in the International Section of Terminal 1 at Toronto's Pearson Airport is a pleasant lounge with lots of seating. The lounge has a good selection of drinks but the food selection is much less than what one gets in Europe or Asia. I was in the lounge in the evening (after 8:00pm) and they had noodles and a cold salad. They may have had soup as well. Cookies were available. The beverage supply is large and self serve. There are three Air Canada (Maple Leaf) Lounges at Toronto's Pearson Airport Terminal 1 one domestic one International and one for flights to the U.S. This review is for the international lounge which is used for Air Canada and Star Alliance members. In terms of layout and aesthetics this is a very pleasant lounge. It has a business area lots of seating showers and eating areas with big screen tvs. The newspaper and magazibne supply is huge The airport has free wifi; I'm not sure if the lounge has separate wifi. Most of the staff seem to be there to clean up rather than to help customers but the lounge is kept clean and front desk staff are fine. The view of the planes from this lounge is limited but it is a nice place to relax.
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"food selection had improved"

(Canada)

Have visited this lounge in the "rock wall" in the domestic area several times over the past few years this visit in March 2014 I noticed that the food selection had improved. I was there at 8am on a Friday morning for 1.5 hrs and aside from the usual cold cereal hot oatmeal make your own toast small muffins/pastries and fruit there was a covered hot container with small omelets hash browns and large home fries. The coffee machines are wonderful offering mochas lattes cappuccinos etc. Also hot chocolate. The serving dishes were kept filled and there was someone going around picking up used plates/cups etc frequently. The lounge seemed very clean as well as the women's washroom. The lounge is large and was about 1/4-1/3 full all the time I was there. Good selection of newspapers and lots of different magazines. Wifi seemed to work fine the little I used it. Great view of the continuous action out on the tarmac!
Lounge NameMaple Leaf
AirportVancouver Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"small but cosy lounge"

(South Africa)

I have a Priority Pass and on my way from CPT to BOS via LHR I had about 5 hours to kill. I thought I would use the lounge airside but after a 12 hour flight I wanted a shower and a light breakfast. This Air Canada Arrivals was heaven sent. It is just outside the arrivals hall to the left. Please watch out for signs because it is quite tricky to find. Once you are there the small but cosy lounge welcomes you with open arms. Good hot and cold food plus good coffee or tea a shower (very refreshing) and comfortable seats. Small if the place is crowded but at 8am it was very quiet.
Lounge NameAir Canada Arrivals Lounge
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"moderately appealing food choices"

(Canada)

My first experience of YYZ's T1 Domestic lounge got off to a bad start as the agent at the desk was engaged in a scintillating conversation with another agent regarding the closest gas stations to their homes. She never made eye contact offered any sort of welcome and simply handed back my boarding pass without so much as a thank you. Thanks Air Canada for making me feel like a valued customer! The lounge itself is attractive well groomed has ample seating and moderately appealing food choices. A far cry from the catering one would find in Star Alliance lounges in Europe or Asia but not bad by North American (United for example) standards.
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"the Starbucks on main level is much better"

(Canada)

Wow a bad terminal in a horrible airport with a terrible lounge. Small poor food poor seating tiny and overall as far as international lounges a real disappointment. The Starbucks on main level is much better.
Lounge NameMaple Leaf
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"internet access that the lounge offers is a joke"

(New Zealand)

The quality of internet access that the lounge offers is a joke. They expect Star Alliance Gold customers to pay $3.99 to use the internet because the free service they offer cannot even open basic websites. What's more embarrassing is that the free service offered by Vancouver airport is much faster and doesn't cripple your access to web services. Other Star Alliance members should return the favour for Air Canada visitors to their lounges. In a world where bandwidth has become as cheap as water it is ridiculous that Air Canada can get away with fleecing other Star Alliance customers.
Lounge NameMaple Leaf
AirportVancouver Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"food offerings are poor"

(Canada)

Nice lounge quiet and good internet but needs to have dirty dishes picked up more often. Also their food offerings are poor. empty wine bottles and no staff to ask for assistance. Chips and hummus you need to scrape the bowl for. They need more staff and replace items more often. I still recommend it but if you need food go get it somewhere else first.
Lounge NameMaple Leaf
AirportOttawa Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"food choices and quality were very disappointing"

(Denmark)

Arriving in Toronto at about 1.00pm we had a very long layover since the departure to CPH was at 21.05. The lounge was ok but the food choices and quality were very disappointing. Sort of dry boring sandwiches and three different warm dishes - all tasteless. If we should have waiting time at Toronto airport another day we rather pay for food in one of the eating places in the terminal than eating in the lounge. For a business class lounge of a 4 star airline the food is not adequate and compared to Scandinavian Airlines lounge in Copenhagen and Chicago it's poor. Even the TAP lounge at Lisbon airport has better food quality.
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"snacks/food offerings were pathetic"

(United States)

The lounge was physically fine but the snacks/food offerings were pathetic. A few applies and bananas sliced white bread for toast and pitchers of juice. I ended up with cereal and milk and thinking that there was great food for people flying coach right outside the doors. Also even with a sparsely populated lounge there was a line for the mens room because the mens room must apparently only cater to one person at a time.
Lounge NameMaple Leaf
AirportVancouver Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
no
5/10

"the benchmark for other North American Airlines"

(United States)

I was surprised by the selection of quality food and alcoholic beverages. Being US-based I was able to compare the many differences between the US airline lounges with the quality of Air Canada. Maple Leaf Lounges are definitely the benchmark for other North American Airlines.
Lounge NameMaple Leaf
AirportMontréal Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes