Air Canada

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 122 reviews
4/10
4 star Skytrax Rating
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6/10

"nice view of the tarmac"

(United States)

A nice lounge, with nice view of the tarmac. 2 soups on choice, Dips, as well as salads and sandwiches. Self serve soft drinks and alcohol. Have a kid zone, business center. I can see it can be crowded. Only accessible via elevators. No stairs. So take extra time before leaving the lounge to get to your gate. Better than any Delta, American, United lounges. Still weaker than average premium lounge in Europe.
Lounge NameMaple Leaf Transborder
AirportToronto Pearson Airport
Type Of LoungeFrequent Flyer
Date VisitJune 2015
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"staff were poor at best"

(Canada)

The terminal is under renovation and as a result it was difficult to find the entrance to the Air Canada business class lounge. The seating in the lounge was okay (we spent a couple of hours there) but the food and the Air Canada staff were poor at best.
Lounge NameMaple Leaf
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"it is very modern and comfortable"

(United Kingdom)

Having flow out of T2 twice on Eva Air recently this review covers both visits. Eva use the Air Canada lounge along with a couple of other Star Alliance carriers. It is close (2-3 minutes) to the boarding gates but suffers like some others on T2 in that it's a fair hike from immigration to the gates/lounge. One inside it is very modern and comfortable with a nice bar and service good range of food and good personal space. Travelling on a Wednesday evening there were not many people in the lounge and it felt quite and comfortable. A vast improvement on the old T3 lounge shared with SAS.
Lounge NameMaple Leaf
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"washrooms very dirty"

(Austria)

Worst lounge we have ever seen. Food buffet was almost empty and dirty and not filled up within hours. Washrooms very dirty. Noisy. Disappointing experience.
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"a welcome improvement"

(Canada)

Air Canada has made significant improvements in most of its lounges and they are obvious with the upgrade in service and food selection being noticeable. Gone are the days of dirty dishes and rude staff. It has been a welcome improvement. Unfortunately the YYZ MLL International lounge at the E gates seems to have been left behind. On the day I used it it was very busy with limited food offered and an unpleasant ambience. There are just too many people using the lounge many of whom have access because of their frequent flyer status. The end result is that pax who are flying on the expensive long haul flights in business class receive a mediocre experience. It's time for AC to divide the lounge into two sections one for the true international business class and "Super Elite" status pax and the other for the basic "Elite" pax and those flying on shorter route Rouge Premium. Provide a quiet area with better food for the first group and keep the current set up for the second group. My biggest wish is for AC to provide decent wifi access in its Canadian lounges. I have had better wifi access in "developing" world airports.
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"one of the worst we have visited"

(Canada)

Now seated in lounge after a two week trip with time spent in other business class lounges Think Toronto maple leaf lounge is one of the worst we have visited. Have visited this lounge often but prompted to finally share my thoughts with other travellers as the offering of a few salad items chilli Con carne and stale bread receives a failing grade Air Canada's food is consistently weaker than other competitors.
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"nicely decorated lounge"

(United Kingdom)

Very comfortable and nicely decorated lounge with small but high quality food and drinks selection. Plenty of seating space and some proper tables and chairs to dine at rather than just sofas everywhere. Nice place.
Lounge NameMaple Leaf
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"this is the worst lounge"

(Canada)

This is the worst lounge. Bathrooms dirty and over flowing trash minimal lounge areas and NO BAR. They don't have a liquor license. All this at a time when the terminal at LAX is under renovation and offers minimal services. I can't believe a first class lounge could be so bad.
Lounge NameMaple Leaf
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"food choices are very disappointing"

(Canada)

I visit this Lounge six times a year in the past few years. In my every visit the feelings are more or less the same in average except the food choices are very disappointing only cup cakes vegetables and cold boiled eggs. I have never encounter of any hot food nor hot soup in this lounge. Asian instant noodle is never seen here. My wife even prefer to sit outside in those paid cafe to have proper eating.
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"worst lounge we have ever experienced"

(Canada)

Worst lounge we have ever experienced poor service no food except crackers and cheese. Our flight was late and did not leave till 2:30 am the lounge closed at 11:30 pm. The seating was very uncomfortable bar only had very cheap wines that were free. Overall it was awful.
Lounge NameUnited Club
AirportHonolulu Airport
Type Of LoungeBusiness Class
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no