Air Canada

This lounge is located on the domestic departures wing in front of gate 2. The lounge is large, and it was not crowded at the time I was there. I do not know if it gets packed during rush hours. The man at the reception was not very friendly, outdid his job correctly. Food options and were really varied and good quality. There was no wifi available. Not much staff around to help. Seating space was comfortable and decor was good. Overall, a nice impression. A good lounge for a domestic product.

We were excited to have access to the Air Canada lounge prior to our Air Canada rouge flight. We were hoping that the lounge would have been open after we checked in for our flight, however, the lounge doesn't open until 5:30 am. (if I am correct). Once inside the lounge, we were pleased to see the clean, roomy space. The food was hot or cold, depending on what you fancied. There were newspapers, a tv and an area with computers for your use. What a very pleasant start to our vacation.

The Air Canada lounge was a nice touch as this was my first time there. The turn off was the parents that allowed a young child to touch the eggs and muffins with his hands and then leave them in the dish. Not once did the parents say a thing. It's a business lounge and there were 10 year olds running around pretending to be cats. I guess I was raised old fashion that this lounge should have some class to it. Especially if it is being called a business lounge and people are trying to work between flights. Yes minor details but the handling off food was a real turn off and the parents need to be taught manners. The lady clearing table was very nice and friendly.

Air Canada Maple Leaf lounge at Toronto Pearson and the check-in process was confusing, since I had purchased my lounge time online. The women's rest room was closed for cleaning for the duration of my 7 hour layover. Considering that I had an 8 hour flight, and no restrooms between deplaning and customs, having to ask for a back-up restroom was unpleasant. The tv was not working, finally an attendant turned it on but did not leave the remote. The food was snacks - broken chips, cookies and random grab and go. Since I don't drink, the wine / beer had no appeal. The only water is from large Dasani bottles that everyone shares - if you can find a glass. There aren't enough outlets to charge everyone's equipment. The wifi didn't work so it was a long layover. The only 'plus' was the lady clearing the tables - she was kind. Today is my second time through here and, amazingly, the same situation with the restroom! The same broken chips. The same slow wifi - my phone cannot even connect to it. The same shared bottled water. The same lack of outlets. This time, they are out of spoons, soup bowls, desserts, salsa, plates - there is one woman whose only job is to stock the food bar and she isn't maintaining it well (and people are complaining). In both cases, as a business traveller, I would like to avoid children so I can concentrate - that is not possible in this so-called VIP Lounge.

The Air Canada Maple leaf lounge in Terminal 1 at Toronto Pearson was pleasantly surprising. The staff were very good about clearing tables and keeping the food stocked. Very good selection of salads but not many main courses for vegetarians. Bread was stale. The big surprise was the 4 beers on tap, including Guinness which was very nice. The main issue was the internet was very very slow. It was impossible to read emails. When I went back to the front desk to ask for a solution one was not given. The women working there seemed to be more interested in texting then helping and only said "our internet is provided by an outsource company, you can move into the terminal and use their internet." Wow poor response. How about "lets try and see what the problem is and work it out." Many of us using the lounge are business orientated and require good internet. Toilets were clean. I did not see showers which would have been a good idea for travelers coming from say Vancouver connecting to Europe.

I was in Franfurt recently and had a wonderful time. We had seen the Air Canada logo and we decided to go check it out. Walking into the lounge we were hit by a nice breeze from the fantastic air conditioners. The lounge was huge, with lots of nice leather chairs and tables. The greatest thing in the lounge would have to be the buffet. Plenty of fantastic foods to eat. All in all it made the airport experience so much better.

The Air Canada domestic Maple Leaf Lounge at Toronto Pearson Airport is spacious, clean and relatively quiet. A lot of seating options with a few desk with PC's. Free WiFi was good but reception was inconsistent. Staff were efficient and friendly. Food choices were not that great. Salsa and chips, soup, salad. Beverage selection was good.

The Air Canada Maple Leaf Lounge domestic lounge at Vancouver Airport was a decent size with many seating options. WiFi was good but signal was inconsistent. Standard food offerings with a good beverage selection. Staff were friendly and helpful.

The Air Canada Maple Leaf lounge at Frankfurt Airport is one of the best business class lounges I have visited. Better than some first class lounges, but not as good as Lufthansa First Class in Frankfurt or First class lounges in the Middle East. The attentive and friendly service of all the staff was excellent, and above the Maple Leaf lounges in Canada

Travellers are warned that the Air Canada Maple Leaf Lounge at Calgary Intl Airport is undergoing construction. Based on our visit, this is an understatement. We visited the lounge in mid-July 2015 to be greeted by an experience of very poor seating, meagre food offerings and overcrowding. Even restrooms were only limitedly available, due to cleaning which went on for quite some time. In some cases, an airport may offer venues so peaceful and reasonable that it pays to visit them instead of using the airline lounge. The Maple Leaf Lounge at Calgary international exemplifies a second situation where the lounge is so inadequate and overcrowded that even poor airport venues make for a better place to wait for flights. Lounge personnel here were more interested in surfing the Internet than assisting airline customers with questions about connections or required services.