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Air Canada

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 68 reviews
4/10
4 star Skytrax Rating
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7/10

"big surprise was the 4 beers on tap"

(Canada)

The Air Canada Maple leaf lounge in Terminal 1 at Toronto Pearson was pleasantly surprising. The staff were very good about clearing tables and keeping the food stocked. Very good selection of salads but not many main courses for vegetarians. Bread was stale. The big surprise was the 4 beers on tap, including Guinness which was very nice. The main issue was the internet was very very slow. It was impossible to read emails. When I went back to the front desk to ask for a solution one was not given. The women working there seemed to be more interested in texting then helping and only said "our internet is provided by an outsource company, you can move into the terminal and use their internet." Wow poor response. How about "lets try and see what the problem is and work it out." Many of us using the lounge are business orientated and require good internet. Toilets were clean. I did not see showers which would have been a good idea for travelers coming from say Vancouver connecting to Europe.
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"made the airport experience so much better"

(Canada)

I was in Franfurt recently and had a wonderful time. We had seen the Air Canada logo and we decided to go check it out. Walking into the lounge we were hit by a nice breeze from the fantastic air conditioners. The lounge was huge, with lots of nice leather chairs and tables. The greatest thing in the lounge would have to be the buffet. Plenty of fantastic foods to eat. All in all it made the airport experience so much better.
Lounge NameMaple Leaf
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Date VisitJuly 2015
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"Food choices were not that great"

(United Kingdom)

The Air Canada domestic Maple Leaf Lounge at Toronto Pearson Airport is spacious, clean and relatively quiet. A lot of seating options with a few desk with PC's. Free WiFi was good but reception was inconsistent. Staff were efficient and friendly. Food choices were not that great. Salsa and chips, soup, salad. Beverage selection was good.
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"Staff were friendly and helpful"

(United Kingdom)

The Air Canada Maple Leaf Lounge domestic lounge at Vancouver Airport was a decent size with many seating options. WiFi was good but signal was inconsistent. Standard food offerings with a good beverage selection. Staff were friendly and helpful.
Lounge NameMaple Leaf
AirportVancouver Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
10/10

"one of the best business class lounges"

(United States)

The Air Canada Maple Leaf lounge at Frankfurt Airport is one of the best business class lounges I have visited. Better than some first class lounges, but not as good as Lufthansa First Class in Frankfurt or First class lounges in the Middle East. The attentive and friendly service of all the staff was excellent, and above the Maple Leaf lounges in Canada
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
yes
2/10

"lounge is so inadequate and overcrowded"

(Estonia)

Travellers are warned that the Air Canada Maple Leaf Lounge at Calgary Intl Airport is undergoing construction. Based on our visit, this is an understatement. We visited the lounge in mid-July 2015 to be greeted by an experience of very poor seating, meagre food offerings and overcrowding. Even restrooms were only limitedly available, due to cleaning which went on for quite some time. In some cases, an airport may offer venues so peaceful and reasonable that it pays to visit them instead of using the airline lounge. The Maple Leaf Lounge at Calgary international exemplifies a second situation where the lounge is so inadequate and overcrowded that even poor airport venues make for a better place to wait for flights. Lounge personnel here were more interested in surfing the Internet than assisting airline customers with questions about connections or required services.
Lounge NameMaple Leaf
AirportCalgary Airport
Type Of LoungeBusiness Class
Date VisitJuly 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
6/10

"nice view of the tarmac"

(United States)

A nice lounge, with nice view of the tarmac. 2 soups on choice, Dips, as well as salads and sandwiches. Self serve soft drinks and alcohol. Have a kid zone, business center. I can see it can be crowded. Only accessible via elevators. No stairs. So take extra time before leaving the lounge to get to your gate. Better than any Delta, American, United lounges. Still weaker than average premium lounge in Europe.
Lounge NameMaple Leaf Transborder
AirportToronto Pearson Airport
Type Of LoungeFrequent Flyer
Date VisitJune 2015
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"staff were poor at best"

(Canada)

The terminal is under renovation and as a result it was difficult to find the entrance to the Air Canada business class lounge. The seating in the lounge was okay (we spent a couple of hours there) but the food and the Air Canada staff were poor at best.
Lounge NameMaple Leaf
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"it is very modern and comfortable"

(United Kingdom)

Having flow out of T2 twice on Eva Air recently this review covers both visits. Eva use the Air Canada lounge along with a couple of other Star Alliance carriers. It is close (2-3 minutes) to the boarding gates but suffers like some others on T2 in that it's a fair hike from immigration to the gates/lounge. One inside it is very modern and comfortable with a nice bar and service good range of food and good personal space. Travelling on a Wednesday evening there were not many people in the lounge and it felt quite and comfortable. A vast improvement on the old T3 lounge shared with SAS.
Lounge NameMaple Leaf
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"a welcome improvement"

(Canada)

Air Canada has made significant improvements in most of its lounges and they are obvious with the upgrade in service and food selection being noticeable. Gone are the days of dirty dishes and rude staff. It has been a welcome improvement. Unfortunately the YYZ MLL International lounge at the E gates seems to have been left behind. On the day I used it it was very busy with limited food offered and an unpleasant ambience. There are just too many people using the lounge many of whom have access because of their frequent flyer status. The end result is that pax who are flying on the expensive long haul flights in business class receive a mediocre experience. It's time for AC to divide the lounge into two sections one for the true international business class and "Super Elite" status pax and the other for the basic "Elite" pax and those flying on shorter route Rouge Premium. Provide a quiet area with better food for the first group and keep the current set up for the second group. My biggest wish is for AC to provide decent wifi access in its Canadian lounges. I have had better wifi access in "developing" world airports.
Lounge NameMaple Leaf
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1 to 10 of 68 Reviews