Air Canada

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 1860 reviews
5/10
4 star Skytrax Rating
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2/10

Maple Leaf - Calgary Airport

Review by (Estonia)

Travellers are warned that the Air Canada Maple Leaf Lounge at Calgary Intl Airport is undergoing construction. Based on our visit, this is an understatement. We visited the lounge in mid-July 2015 to be greeted by an experience of very poor seating, meagre food offerings and overcrowding. Even restrooms were only limitedly available, due to cleaning which went on for quite some time. In some cases, an airport may offer venues so peaceful and reasonable that it pays to visit them instead of using the airline lounge. The Maple Leaf Lounge at Calgary international exemplifies a second situation where the lounge is so inadequate and overcrowded that even poor airport venues make for a better place to wait for flights. Lounge personnel here were more interested in surfing the Internet than assisting airline customers with questions about connections or required services.
Lounge NameMaple Leaf
AirportCalgary Airport
Type Of LoungeBusiness Class
Date VisitJuly 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
6/10

Maple Leaf Transborder - Toronto Pearson Airport

Review by (United States)

A nice lounge, with nice view of the tarmac. 2 soups on choice, Dips, as well as salads and sandwiches. Self serve soft drinks and alcohol. Have a kid zone, business center. I can see it can be crowded. Only accessible via elevators. No stairs. So take extra time before leaving the lounge to get to your gate. Better than any Delta, American, United lounges. Still weaker than average premium lounge in Europe.
Lounge NameMaple Leaf Transborder
AirportToronto Pearson Airport
Type Of LoungeFrequent Flyer
Date VisitJune 2015
Type Of TravellerFamilyLeisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

Maple Leaf - Los Angeles LAX Airport

Review by (Canada)

The terminal is under renovation and as a result it was difficult to find the entrance to the Air Canada business class lounge. The seating in the lounge was okay (we spent a couple of hours there) but the food and the Air Canada staff were poor at best.
Lounge NameMaple Leaf
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Type Of TravellerFamilyLeisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

Air Canada Maple Leaf Business Class Lounge - London Heathrow Airport

Review by (United Kingdom)

Having flow out of T2 twice on Eva Air recently this review covers both visits. Eva use the Air Canada lounge along with a couple of other Star Alliance carriers. It is close (2-3 minutes) to the boarding gates but suffers like some others on T2 in that it's a fair hike from immigration to the gates/lounge. One inside it is very modern and comfortable with a nice bar and service good range of food and good personal space. Travelling on a Wednesday evening there were not many people in the lounge and it felt quite and comfortable. A vast improvement on the old T3 lounge shared with SAS.
Lounge NameAIR CANADA MAPLE LEAF BUSINESS CLASS LOUNGE REVIEW
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

Air Canada Maple Leaf International Business Class Lounge - Toronto Pearson Airport

Review by (Austria)

Worst lounge we have ever seen. Food buffet was almost empty and dirty and not filled up within hours. Washrooms very dirty. Noisy. Disappointing experience.
Lounge NameAIR CANADA MAPLE LEAF INTERNATIONAL BUSINESS CLASS LOUNGE REVIEW
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

Air Canada Maple Leaf International Business Class Lounge - Toronto Pearson Airport

Review by (Canada)

Air Canada has made significant improvements in most of its lounges and they are obvious with the upgrade in service and food selection being noticeable. Gone are the days of dirty dishes and rude staff. It has been a welcome improvement. Unfortunately the YYZ MLL International lounge at the E gates seems to have been left behind. On the day I used it it was very busy with limited food offered and an unpleasant ambience. There are just too many people using the lounge many of whom have access because of their frequent flyer status. The end result is that pax who are flying on the expensive long haul flights in business class receive a mediocre experience. It's time for AC to divide the lounge into two sections one for the true international business class and "Super Elite" status pax and the other for the basic "Elite" pax and those flying on shorter route Rouge Premium. Provide a quiet area with better food for the first group and keep the current set up for the second group. My biggest wish is for AC to provide decent wifi access in its Canadian lounges. I have had better wifi access in "developing" world airports.
Lounge NameAIR CANADA MAPLE LEAF INTERNATIONAL BUSINESS CLASS LOUNGE REVIEW
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

Air Canada Maple Leaf Business Class Lounge - Toronto Pearson Airport

Review by (Canada)

Now seated in lounge after a two week trip with time spent in other business class lounges Think Toronto maple leaf lounge is one of the worst we have visited Have visited this lounge often but prompted to finally share my thoughts with other travellers as the offering of a few salad items chilli Con carne and stale bread receives a failing grade Air Canada's food is consistently weaker than other competitors.
Lounge NameAIR CANADA MAPLE LEAF BUSINESS CLASS LOUNGE REVIEW
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

Air Canada Maple Leaf Business Class Lounge - London Heathrow Airport

Review by (United Kingdom)

Very comfortable and nicely decorated lounge with small but high quality food and drinks selection. Plenty of seating space and some proper tables and chairs to dine at rather than just sofas everywhere. Nice place.
Lounge NameAIR CANADA MAPLE LEAF BUSINESS CLASS LOUNGE REVIEW
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

Air Canada Maple Leaf Business Class Lounge - Los Angeles LAX Airport

Review by (Canada)

This is the worst lounge. Bathrooms dirty and over flowing trash minimal lounge areas and NO BAR. They don't have a liquor license. All this at a time when the terminal at LAX is under renovation and offers minimal services. I can't believe a first class lounge could be so bad.
Lounge NameAIR CANADA MAPLE LEAF BUSINESS CLASS LOUNGE REVIEW
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

Air Canada Maple Leaf Business Class Lounge - Toronto Pearson Airport

Review by (Canada)

I visit this Lounge six times a year in the pass few years. In my every visit the feelings are more or less the same in average except the food choices is very disappointing only cup cakes vegetables and cold boiled eggs. I have never encounter of any hot food nor hot soup in this lounge. Asian instant noodle is never seen here. My wife even prefer to sit outside in those paid cafe to have proper eating.
Lounge NameAIR CANADA MAPLE LEAF BUSINESS CLASS LOUNGE REVIEW
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
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