Air Canada

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 122 reviews
4/10
4 star Skytrax Rating
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1/10

"cannot let in anyone no earlier than 3 hours"

(United States)

Not Verified | Both my husband and I have platinum status on Star Alliance and we tried to use the Air Canada lounge. The woman at the lounge refused to let us in because according to her company policy, she cannot let in anyone no earlier than 3 hours before the flight. At that time, our boarding time was only in 3 hours and 10 min. Even after waiting 10 min, she said her “system” still wasn’t allowing her to let us in because the 3-hour rule is based on the flight departure time. When we complained that we had never heard of such rule, she said she only works for her company and that’s not her problem. After this experience, I will never fly Air Canada. They need to do a better job in training their employees (or hire better) as this was the worst form of CRM I have ever experienced in 40 years of business travel.
Lounge NameInternational Terminal
AirportVancouver Airport
Type Of LoungeBusiness Class
Date VisitDecember 2023
Type Of TravellerBusiness
Staff Service 12345
no
1/10

"Never buy a day pass"

(United States)

Trip Verified | Never buy a day pass to the Air Canada Maple Leaf Lounge. I did this and arrived at the lounge in Toronto, and we were denied access because they were full. This would be fine, however, the airline refuses to refund my money. They say that I was “scanned in,” which absolutely never happened, and I have told them that I would pay double the cost if they could produce a video or still image of anyone from my party spending one second in the Lounge. They have produced no evidence and have never refunded my money. Do not take the chance. I would also encourage you to avoid doing business with this dishonest company.
Lounge NameMaple Leaf Lounge
AirportToronto Pearson Airport
Type Of LoungePay to Use
Date VisitJuly 2023
Comfort 12345
Cleanliness 12345
no
1/10

"there is a new 3 hour limit"

(Canada)

Not Verified | Absolutely unacceptable that there is a new 3 hour limit starting July 13th 2023. Last time I traveled it was unlimited, there was also no mention of the limit when upgrading to business class. Major reason I upgraded was to have access to the lounge. I don't think I will be flying with Air Canada again after this.
Lounge NameMaple Leaf Lounge
AirportMontréal Airport
Type Of LoungeBusiness Class
Date VisitAugust 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
10/10

"A great spot to decompress"

(Canada)

Trip Verified | I used a 25K pass for this lounge which was well worth the pass. The Maple Leaf Lounge in Ottawa overlooks the ramp with large picture windows. I found all of the lounge to spotless, well stocked with beverages and food (hot and cold). Seats are very comfortable and the WIFI was very fast. Staff that were in the lounge were very friendly and helpful. A great spot to decompress before your flight!
Lounge NameMaple Leaf Lounge
AirportOttawa Airport
Type Of LoungeMembers
Date VisitMay 2023
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"Decent food. Rude server"

(Canada)

Trip Verified | Decent food. Rude server, scoffed at me when I asked for a alcoholic beverage and said no, I had to ask her why because she didn’t offer a explanation. She said only after 11am. Granted it was early but This is a international airport with people coming in from all time zones, don’t appreciate the judgement or lack of accommodation.
Lounge NameAir Canada Lounge
AirportCalgary Airport
Type Of LoungeMembers
Date VisitJanuary 2023
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"extremely crowded and dated"

(Canada)

Not Verified | Very tragic lounge. Watched a customer being turned away at the front desk due to overcapacity. Lounge is extremely crowded and dated, probably due to cardholder access nowadays. To combat this an expansion triple the size wouldn't hurt. Food selection (particularly for breakfast) is dismal and low in quality. My hashbrowns were closer to mashed potatoes. Service is casual and only helps with picking up rubbish and used plates. I don't see anything being cleaned between settings. Overall feels very unexclusive and really disappointed with the quality of Air Canada's domestic lounges.
Lounge NameDomestic Maple Leaf Lounge
AirportVancouver Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
8/10

"the lounge was stylish"

(Germany)

Trip Verified | The Air Canada Lounge is an alternative for Star Alliance passengers at Frankfurt airport. The catering is the same as in the Lufthansa lounges. The food was fine, but not spectacular. But the lounge was stylish, with lots of light, and reat views of the apron. Furthermore, it was quiet and not to crowded at the time when I visited. I can really recommend the lounge
Lounge NameMaple Leaf Lounge
AirportFrankfurt Main Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"an excellent lounge experience"

(United Kingdom)

Not Verified | We stopped in the AC Signature Suite at YYZ for a few hours prior to a flight back to Europe. Our hand baggage, which was extensive, was checked into a luggage room, and we were ushered to the dining room. We had cocktails, champagne, and a three course meal. The food was of high quality - probably akin to what you'd find in a Michelin Plate restaurant. The wine list was small but well curated, and the waiting staff were friendly, professional, and skilled. After eating we found a quiet area with couches to sit back and relax on. The bar area was well-stocked with the bartenders very friendly. A buffet was available adjacent to the bar serving a different selection of food from the dining room, but all of very high quality. Bathrooms were perfectly clean despite the lounge being fairly full. Unfortunately there are no shower facilities. The lounge was physically in excellent condition with no signs of wear. Although I'm not a fan of AC's tendency to use dark woods and brooding lighting I felt it somehow worked very well here. There is no view of the ramps. Overall this is an excellent lounge experience - everything that AC's marketing promises for its Signature Class product is delivered here. The only real downside to the experience was it made the flight that followed seem very mediocre by comparison.
Lounge NameSignature Suite
AirportToronto Pearson Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"nice and relaxing atmosphere"

(Canada)

Not Verified | The lounge itself has a nice and relaxing atmosphere. There are plenty of seats and also some private areas. The stuff was very nice also. The choices of food were very limited and super small portioned, but tasty. What absolutely horrified me was that the food was "served" in cardboard boxes.
Lounge NameMaple Leaf international
AirportMontréal Airport
Type Of LoungeBusiness Class
Date VisitNovember 2021
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
8/10

"a nice experience"

(Canada)

Trip Verified | The Maple Leaf Lounge in Vancouver caters to Business Class passengers for Air Canada and Elite 50k or above members in the airline's loyalty structure. They seem to have recently renovated the lounge, replacing the rather dimly lit 90's or 2000s style lounge with a more hip and prestigious looking aesthetic sporting white marble, driftwood tables and black leather seating. I did however come to the lounge a few days after the COVID-19 measures were implemented, but they were still able to make it a nice experience. The buffet table for obvious reasons was replaced with prepackaged snacks. The self serve beer kegs were also suspended, but it was still possible to ask the bartender for a drink. Sodas and water were still self serve, and among the snacks were sandwiches, wraps, salads, fruit cups and pastries. The bathrooms were clean and there was plenty of seating available. It's rather unfortunate that some of the flight display screens didn't seem to be working. Perhaps I should try their Signature Class Suite product when COVID-19 blows over.
Lounge NameMaple Leaf Lounge (International Departures)
AirportVancouver Airport
Type Of LoungeBusiness Class
Date VisitMarch 2020
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes