Aeromexico

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 20 reviews
4/10
3 star Skytrax Rating
Sort Reviews by :
Show
2/10

"the worst lounge I have been"

(Mexico)

Trip Verified | I think it is the worst lounge I have been. Crowded, uncomfortable, bad food or better said, no food at all. When they bring food out, it is like vultures, people run to it like they have never eaten before. It seems that people there love whatever is free. This lounge accepts just about anyone. You pay a fee and you get in... booze flows, I think that is why people pay to get in.
Lounge NameClub Premier
AirportMexico City Airport
Type Of LoungeBusiness Class
Date VisitMay 2023
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"Appalling. Overcrowded, loud"

(Spain)

Trip Verified | Appalling. Overcrowded, loud. people and bags and backpacks everywhere. Completely unrelaxing, impossible to work or read. This is what intercontinental business class passengers get? Definitely not worth paying for. This feels more like a bus terminal.
Lounge NameT2
AirportMexico City Airport
Type Of LoungeBusiness Class
Date VisitNovember 2022
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
6/10

"Everything else is charged"

(Argentina)

Trip Verified | The lounge has been redesigned to meet new distancing guidelines. Noise level is adequate. Free of charge are drinks and only salty or sweet. Everything else is charged and by no means a nominal fee. I ordered a portobello hamburger at almost $10. After 15 minutes I was informed that it was not available.
Lounge NamePremier
AirportMexico City Airport
Type Of LoungeBusiness Class
Date VisitMarch 2021
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"by far the worst airport lounge"

(United States)

Trip Verified | This was by far the worst airport lounge ever. We arrived around 10:30 PM. First of all this is a very small place with poor seating arrangement and no other amenities to speak of. Second the place was overrun with people. there were no seats available and we had to seat at the bar. Wifi was there but did not work probably because of so many people. Two people were sleeping on bench like area where five to seven people could have set down. Service was noon existent and food was very limited. Place was loud, announcements were sporadic. Priority lounge next door was closed so we had no option but to hang out there for a few hours as flight was running late.
AirportMexico City Airport
Type Of LoungeBusiness Class
Date VisitJune 2019
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
7/10

"the lounge is large"

(United States)

Trip Verified | The Aeromexico Lounge at Mexico City Terminal 2 offers comfort away from the bustling masses to Business Class travelers and club members. While quite full of guests during busy times, the lounge is large, and has numerous sections on two levels, all offering seating for small groups, individuals and couples. An assortment of alcohol and non-alcoholic beverages are available, along with basic light snacks.
AirportMexico City Airport
Type Of LoungeMembers
Date VisitMay 2019
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"the most ridiculous lounge"

(Canada)

Trip Verified | This is the most ridiculous lounge I've seen in my life. First, they tried to deny access to us, because we purchased cash upgrade. Which doesn't make me eligible for lounge access (had access to SkyTeam lounges in YVR, YYZ). But ok. We got in. Disgusting, filthy, smelly room. With thousands of people. Literally. No place to sit down, as some old ladies slept on the benches. No food, drink selection is very limited. Whatever snacks they had available - couldn't risk to taste them, as they looked very tired. Cleaners in dirty clothes with mops walking around aimlessly and swing the mop in your direction from time to time. In all the years of flying, I have never experienced anything even close to that. Will never pay a single penny to Aeromexico, nor would I ever fly through this horrible airport.
Lounge NamePremier Lounge
AirportMexico City Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
8/10

"quality is dropping"

(Mexico)

Trip Verified | Arrived to the lounge at 5:00 AM so it was almost empty. Plenty of space for seating. Good wifi provided and wide range of drinks. There is not self service alcohol anymore. Just beers and soft drinks. Some light snacks were served later. It is still a good lounge but quality is dropping.
Lounge NameSalon Premier
AirportMexico City Airport
Type Of LoungeBusiness Class
Date VisitFebruary 2018
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
7/10

"Stone Age Wi-Fi"

(Portugal)

Verified Review | It gets better but is not perfect. The thing I really can complain in the Wi-Fi - this is Stone Age Wi-Fi,2 minutes to receive an email? Toilet clean, Food is fair, some selection of nice yogurts, fruits and nice selection of drinks including famous Mexican Black beers. People that works there will come to you and offer coffee, and they will serve you. Electric power is available in many chairs and places to charge your devices. A good lounge to be honest.
Lounge NameTerminal 2
AirportMexico City Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"One of the most unpleasant lounges"

(Japan)

Verified Review | One of the most unpleasant lounges I've ever visited, bar one other. The refrigerator made a constantly loud, high-pitched noise that nearly drove me out. The food was abysmal with only dried out sandwiches and peanuts available. Drinks were fine. The toilet was small and dirty and inhabited by the only mosquito I experienced on my 10 days in Mexico. The seats were uncomfortable and worn out. The lounge was disgusting. The attendants at the front desk were uncomfortable speaking English and didn't want to deal with us.
Lounge NameSalones Premier
AirportGuadalajara Airport
Type Of LoungeFirst Class
Date VisitMarch 2017
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
6/10

"check-in long and unfriendly"

(Japan)

Verified Review | The check-in is a bit long and unfriendly. The staff seemed to have to check our entire life history and enter lots of information on their computer before letting us in. However, the lounge was rather large, the toilets clean, and the beverages were great. They even have service to your chair when you order at the bar. The food was limited and not very good quality. The wifi was good. Seating was comfortable, but it was a very well-utilized lounge at a hub and both times I was there it was very crowded.
Lounge NameSalones Premier
AirportMexico City Airport
Type Of LoungeBusiness Class
Date VisitMarch 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1 to 10 of 20 Reviews