Aeromexico

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 13 reviews
4/10
3 star Skytrax Rating
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7/10

"Stone Age Wi-Fi"

(Portugal)

Verified Review | It gets better but is not perfect. The thing I really can complain in the Wi-Fi - this is Stone Age Wi-Fi,2 minutes to receive an email? Toilet clean, Food is fair, some selection of nice yogurts, fruits and nice selection of drinks including famous Mexican Black beers. People that works there will come to you and offer coffee, and they will serve you. Electric power is available in many chairs and places to charge your devices. A good lounge to be honest.
Lounge NameTerminal 2
AirportMexico City Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"One of the most unpleasant lounges"

(Japan)

Verified Review | One of the most unpleasant lounges I've ever visited, bar one other. The refrigerator made a constantly loud, high-pitched noise that nearly drove me out. The food was abysmal with only dried out sandwiches and peanuts available. Drinks were fine. The toilet was small and dirty and inhabited by the only mosquito I experienced on my 10 days in Mexico. The seats were uncomfortable and worn out. The lounge was disgusting. The attendants at the front desk were uncomfortable speaking English and didn't want to deal with us.
Lounge NameSalones Premier
AirportGuadalajara Airport
Type Of LoungeFirst Class
Date VisitMarch 2017
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
6/10

"check-in long and unfriendly"

(Japan)

Verified Review | The check-in is a bit long and unfriendly. The staff seemed to have to check our entire life history and enter lots of information on their computer before letting us in. However, the lounge was rather large, the toilets clean, and the beverages were great. They even have service to your chair when you order at the bar. The food was limited and not very good quality. The wifi was good. Seating was comfortable, but it was a very well-utilized lounge at a hub and both times I was there it was very crowded.
Lounge NameSalones Premier
AirportMexico City Airport
Type Of LoungeBusiness Class
Date VisitMarch 2017
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"lounge with so little to eat"

(France)

Verified Review | Never seen a business lounge with so little to eat! You must like chips in a packet. Cold potato salad and some poor quality cheese sandwiches. No hot dish and nothing appetizing! It's incredible! In all the airline lounges of the world, I can dine properly before embarking, then to sleep just after takeoff. But not on this departure ofrom Paris CDG with Aeromexico. I had to wait until past midnight to have my meal on board. Jamais vu un salon business avec si peu de chose a manger! U vous aimez les chips en sachet, c'est ok. Salade froide de pomme de terre De malheureux sandwichs Du fromage. Bref pas de plat chaud et rien d appétissant! C'est incroyable! Dans tous les salons du monde, je peux dîner correctement avant d embarquer, puis dormir juste après le décollage. Mais pas sur ce départ du hall L à Paris CDG Depart a 22:30 pour Mexico. J'ai du attendre minuit passé avent d avoir mon plateau repas à bord.
Lounge NameCDG 2E, Hall L
AirportParis CDG Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2017
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
5/10

"really awful is the food"

(United States)

The international Aeromexico T2 lounge comfort is decent, however, is always so crowded that makes it uncomfortable. The restrooms are really small and always crowded. Beverages are good but what is really awful is the food. Food is really limited and very bad quality, they have ramen soups and terrible mini-sandwiches. Is really a shame that the largest Mexican airline can't have a good lounge.
Lounge NameMexico City T2
AirportMexico City Airport
Type Of LoungeBusiness Class
Date VisitMarch 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
6/10

"the lounge does its job"

(United States)

Terminal Domestic Lounge is easy to locate, clean and decently appointed. It is not a modern or efficient lounge as other airlines provide, but it does its job. Staff is pleasant and eager to help with drinks, coffee, etc. Food options are limited but acceptable - mostly snacks. Toilet facilities are clean but insufficient for a lounge that tends to be crowded. Finding a seat for two travelers wasn't easy. Internet speed was sub-par for a lounge in the main hub of the airline.
Lounge NameT1 Domestic Lounge
AirportMexico City Airport
Type Of LoungeBusiness Class
Date VisitDecember 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
5/10

"food is poor and unvaried"

(Mexico)

Aeromexico Club Premier lounge at Mexico City Airport. The food is poor and unvaried and it's always the same. Churida little sandwiches with lettuce soaked. The internet is not good and often cannot always be used. Some of the staff do not present a nice image when serving you. They appear as if they are fed up or tired, but that is not the fault of the customer.
Lounge NameClub Premier
AirportMexico City Airport
Type Of LoungeBusiness Class
Date VisitNovember 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
6/10

"food is really bad quality"

(Mexico)

Aeromexico's lounge at Mexico City airport is very limited. First of all, is always crowded, to the point that the temperature inside is uncomfortable and the air conditioning is not enough to keep the place cool. Drinks are fine, you have a good selection of beers, and a couple of wines, with a decent selection of liquors. One problem is that since the lounge is so crowded, beers are hot most of the time because they don't even have time to get cold. Coffee is very good. The big issue is with the food, which is really bad quality and with all the people inside, the food disappears immediately. There are mini-sandwiches (if you are lucky to find one), cookies, and ramen soups, nothing else. I am a frequent traveller, sky team elite plus member and have travelled in many airlines around the world, and I can say that Aeromexico's lounge in its most important hub, does not have the quality level as other sky team hub (Air France in Paris, KLM in Schipol).
Lounge Name2
AirportMexico City Airport
Type Of LoungeFrequent Flyer
Date VisitNovember 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"the lounge is spacious"

(United States)

It took a long walk and searching to arrive at the Premier International lounge after mistakenly entering the Domestic one in Terminal 2. There seems to be a shortage of cool air in the public areas of the terminal and the Business Lounge did not provide a relief at that point. Air seems to be in short supply here and was replenished every twenty minutes which seemed to be a long time when the indoor temperature reached 80F. The lounge is spacious with food offering that included: stale sandwiches good mini cheese cakes a good variety of packaged sweet and salty snacks cold drinks and unrefrigerated “iced” tea. Computers for usage was complimentary.
AirportMexico City Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"lounge is poorly set up"

(United Kingdom)

I am writing this review as I sit in the lounge. Door understaffed and young man at desk very obviously nicer to male clients than myself as a solo middle aged woman. Lounge is poorly set up rather like a bus station where toomany travellers require seats for their bags and coats. Food selection is the worst I've seen in a lounge. Drinks selection is better but they sure do not hurry to put out the bubbly. The latest empty has been sitting on a counter for a half hour now. In general lots of empties left around to point some travellers are clearing up instead. Wifi works well at least.
Lounge NameSkyteam
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
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