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Aer Lingus

Lounge Reviews

4 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 30 reviews
3/10
4 star Skytrax Rating
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3/10

"the negatives are many"

(Ireland)

Verified Review | Located after US Preclearance in Terminal 2 and beside the US departure gates, it is close to an active runway. Complimentary access for Aer Lingus passengers is restricted to Business Class ticket holders and Prestige / Elite Gold Circle Club members. The entry fee of 39euro is substantially higher than the DAA lounges. 51st & Green is located beside gate 406, and clearly signposted. Entry is through sliding doors, down a gradual slope where a very pleasant lady welcomed us as Aer Lingus Business Class Passengers, and explained that food and drink were self service and complimentary. No mention was made of the additional menu which is chargeable. First impressions are of a bright, white almost clinical area, Soft drinks and a selection of salads, soups, bread rolls, smoked salmon, duck terrine are nicely displayed on the counters, along with some baked goods and biscuits laid out in wooden serving trays. A small range of beers, wines and spirits is available from an attended counter which doubles as a coffee bar. DAA state that the coffee is specially ground for the 51st & Green lounge by a micro-roastery. It is good to see local businesses being supported in such a way, and the espresso I sampled was excellent. I asked at the bar/coffee server if it was possible to have some champagne and was amazed to be told that the lounge did not stock champagne. Surely a premium lounge should carry champagne? I would have been quite happy to pay for it, but was unable to do so. The newspaper rack contained two (used) copies of the Irish Independent newspaper. Nothing else whatever being available, There is a wide range of seat types, some facing runways, some in quiet clusters. Numerous power points are in place to charge mobile devices. However there is no business area, no computers for guests to use (to take advantage of the advertised “printing facilities”). In fairness, the receptionist was quick to offer to print any documents which I could email to her. A nice gesture, but surely a premium lounge should have at least one or two PCs for guests to use and print whatever they need? Pea and ham soup was hot and flavoursome, but served in a narrow mug is less than ideal. The cakes were quite pleasant, but there seemed to be a distinct shortage of bread rolls. For over half an hour, the basket was virtually empty. Also disappointing was the lethargic approach taken to clearing tables. One grave omission during the two hours we spent in the 51st & Green was the failure to offer the menu of cooked to order hot meals mentioned in DAAs’ publicity. However, the negatives are many: Lack of newspapers. No business centre. Toilets out of order. Slow replenishment of basic food items. Slow table clearance. Failure to offer any of the meals described on DAA publicity.
Lounge Name51st & Green
AirportDublin Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2016
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"80 degrees in the lounge"

(United States)

The staff was rude. The temperature was 80 degrees in the lounge and they were very unconcerned. There were six other guests complaining, but wouldn't say anything to the staff. They said the air conditioning had been turned off for the season. Then I spent 15 minutes on hold trying to find someone to speak to about getting a refund. Won't be using the lounge again.
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Date VisitNovember 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"almost full to capacity"

(United Kingdom)

This Aer Lingus Lounge at Boston Logan Airport is adequate, but it does not open until 90 mins after check in opens. Perhaps they expect it to take you so long to get through. Very small and was almost full to capacity. Toilets some distance from lounge and not particularly clean. Limited selection of snacks and sandwiches.
AirportBoston Logan Airport
Type Of LoungeBusiness Class
Date VisitNovember 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
6/10

"food offering is abysmal"

(Ireland)

Visited the Aer Lingus Gold Circle Lounge in Heathrow Terminal 2 when flying to Dublin. The receptionist was extremely unfriendly. Initial impressions of the lounge were positive, a nice, open and airy lounge with nice colours and comfortable seating. There are great views of the tarmac. The food offering is abysmal. There are some packaged biscuits and crackers and that is about it. Drinks offering is quite good with coffee, wine, spirits and beer. I used the shower room which was excellent and contained L’occitane amenities. The shower was excellent and was just what I needed after a long flight. Overall the lounge is a nice escape from the Heathrow noise, but the food offering does diminish the appeal somewhat.
Lounge NameGold Circle Lounge
AirportLondon Heathrow Airport
Type Of LoungeFrequent Flyer
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
9/10

"Nice peaceful place to wait"

(United Kingdom)

Greeted by lovely helpful ladies on reception at Dublin Gold Circle lounge, helped clear up a booking issue straight away, very professional, great service. Nice peaceful place to wait for your flight.
AirportDublin Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"snacks are the poorest selection I have seen"

(United Kingdom)

Unimpressed. When you enter there is a woman sitting at desk looking miserable. The lounge itself is small and snacks available are the poorest selection I have seen. Not sure this policy about dining before you fly is in play. If it is, all you get for dinner are sandwiches. Toilets are down the corridor. Come on Aer Lingus, inflight service is superb now follow it up in all your lounges.
Lounge NameGold Circle
AirportBoston Logan Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"staff need schooling on customer service"

(United States)

Aer Lingus Gold Circle at Heathrow airport is a nice spacious area. Wifi is fine. Quiet. Self-serve food and bar area but limited offering for food. For breakfast - cereals and Danish. Staffing need some schooling on customer service a smile goes a long way but no-one was cracking even a small grin. No direction on the layout.
Lounge NameGold Circle
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"poor food offer at breakfast time"

(United Kingdom)

Paid £50 for Are Lingus Lounge use for myself and my daughter on way to New York from Belfast via Dublin Airport. Couldn't believe such poor food offer at breakfast time. 3 cereals in plastic dispensers and a shared bowl of fruit salad to cater for everyone. Some small croissants only and not nice taste at that. Nothing else. Also poor reception from staff. What a rip off.
Lounge NamePanorama
AirportDublin Airport
Type Of LoungeBusiness Class
Type Of Lounge Other N/A
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"choice of food was very limited"

(United Kingdom)

Aer Lingus Gold Circle lounge at T2 Heathrow is a much nicer lounge than the old terminal 1. There was lots of light from the floor to ceiling windows and good views of the runaway. However the choice of food (we were there 9-10.30am) was very limited: cereals croissants cheese and crackers. No bread or porridge. However the coffee was decent and if you really fancied it there was a good choice of alcohol.
Lounge NameGold Circle
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"at 25 euros per person it is very poor value"

(United Kingdom)

On return to UK visited Aer Lingus lounge. Clean and pleasant enough. Limited facilities and far from gates buried somewhere in terminal 2. At 25 euros per person it is very poor value.
Lounge NameGold Circle
AirportDublin Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1 to 10 of 30 Reviews