Aer Lingus

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 781 reviews
7/10
3 star Skytrax Rating
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9/10

"Nice peaceful place to wait"

Review by (United Kingdom)

Greeted by lovely helpful ladies on reception at Dublin Gold Circle lounge, helped clear up a booking issue straight away, very professional, great service. Nice peaceful place to wait for your flight.
AirportDublin Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"snacks are the poorest selection I have seen"

Review by (United Kingdom)

Unimpressed. When you enter there is a woman sitting at desk looking miserable. The lounge itself is small and snacks available are the poorest selection I have seen. Not sure this policy about dining before you fly is in play. If it is, all you get for dinner are sandwiches. Toilets are down the corridor. Come on Aer Lingus, inflight service is superb now follow it up in all your lounges.
Lounge NameGold Circle
AirportBoston Logan Airport
Type Of LoungeBusiness Class
Date VisitAugust 2015
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"staff need schooling on customer service"

Review by (United States)

Aer Lingus Gold Circle at Heathrow airport is a nice spacious area. Wifi is fine. Quiet. Self-serve food and bar area but limited offering for food. For breakfast - cereals and Danish. Staffing need some schooling on customer service a smile goes a long way but no-one was cracking even a small grin. No direction on the layout.
Lounge NameGold Circle
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"poor food offer at breakfast time"

Review by (United Kingdom)

Paid £50 for Are Lingus Lounge use for myself and my daughter on way to New York from Belfast via Dublin Airport. Couldn't believe such poor food offer at breakfast time. 3 cereals in plastic dispensers and a shared bowl of fruit salad to cater for everyone. Some small croissants only and not nice taste at that. Nothing else. Also poor reception from staff. What a rip off.
Lounge NamePanorama
AirportDublin Airport
Type Of LoungeBusiness Class
Type Of Lounge Other N/A
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"choice of food was very limited"

Review by (United Kingdom)

Aer Lingus Gold Circle lounge at T2 Heathrow is a much nicer lounge than the old terminal 1. There was lots of light from the floor to ceiling windows and good views of the runaway. However the choice of food (we were there 9-10.30am) was very limited: cereals croissants cheese and crackers. No bread or porridge. However the coffee was decent and if you really fancied it there was a good choice of alcohol.
Lounge NameGold Circle
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
3/10

"at 25 euros per person it is very poor value"

Review by (United Kingdom)

On return to UK visited Aer Lingus lounge. Clean and pleasant enough. Limited facilities and far from gates buried somewhere in terminal 2. At 25 euros per person it is very poor value.
Lounge NameGold Circle
AirportDublin Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"the whole experience was a let down"

Review by (Ireland)

Regularly used this Aer Lingus Gold Circle lounge in the past year always found it good. Used it Saturday 5th October and what a change for the worse no longer provide sandwiches (told they can't find a supplier by one of the staff) so lukewarm soup and brown bread all that was available. No small bottles of sparking water only big bottles that had been opened all day gone flat. A woman told me in bad English that they have stopped the bottles of sparkling water as the airline loses revenue on onboard sales. Felt the whole experience was a let down. Aer Lingus you've done better in the past this is terrible.
Lounge NameGold Circle
AirportDublin Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"Surly and unfriendly receptionists"

Review by (Ireland)

Surly and unfriendly receptionists. On my Aer Lingus prestige my wife and I were permitted entry but told my two young children would not be allowed in. Never experienced that in a Gold Circle. So we sat outside and went in to get refreshments. They then watched us and it felt like we were being "watched" the entire time. Not even a great lounge. Very budget.
Lounge NamePanorama
AirportZurich Airport
Type Of LoungeBusiness Class
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"all in all I wouldn't be rushing back"

Review by (United Kingdom)

The Oasis lounge seems to be shared amongst all the users of T4 at JFK. I didn't see any other lounges. Because of that lack of competition it seems that the staff are just not bothered. The "welcome" is perfunctory at best and at worst is really an entitlement check after whether the staff lose interest in the passenger. Signage is poor no times/distances to various gates no advertising other facilities to passengers. Trying to plug in an iPhone charger was tricky as the first 2 sockets I found were both broken exposing the innards of the socket wiring. Seating in the quiet area was not very comfortable. All in all I wouldn't be rushing back.
Lounge NameOasis
AirportNew York JFK Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
4/10

"It is bright and airy"

Review by (Ireland)

Showers toilets decent range of snacks and drinks together with newspapers and mags. It is bright and airy and has a quite zone.
Lounge NameGold Circle
AirportDublin Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
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