The World’s Best Airlines of 2018 will be announced on Tuesday 17th July 2018 at the World Airline Awards being held in the Grand Ballroom of The Langham Hotel, London. Leaders and top management from airlines across the globe will assemble to hear the winners unveiled and receive their accolades. See the Top 100 Airlines in the World voted for by millions of airline customers across the globe.
Celebrating their 18th anniversary, the World Airline Awards are independent and impartial, introduced in 1999 to provide a customer satisfaction study that was truly global. Travellers across the world vote in the largest airline passenger satisfaction survey to decide the award winners. Skytrax pay all costs of the Survey and Awards event. Airlines do not pay any survey entry or registration fee, and the awards event is free to attend. There are no charges for airline use of the award logos and results.
Over 100 customer nationalities participated in the survey with 20.36 million eligible entries counted in the results. All survey entries were screened to identify IP and user information, with duplicate, suspect or ineligible entries deleted. 335 airlines are featured in the survey results.
The online survey operated from August 2017 to May 2018, together with invitations sent to previous year respondents in the survey database (total 24.45 million customers). Customer survey forms were offered in English, French, Spanish, Russian, Japanese and Chinese. The highest nationality increase in the 2018 survey was Chinese customers with an additional 3.5 million entries.