With less than 3 months remaining for the annual Airport Customer Satisfaction Survey, Skytrax report that the voting received to 25th November 2015 is showing a 15% increase on the same period for the 2014/2015 survey.
The world’s largest Airport Customer Satisfaction Survey provides the opportunity for travellers to nominate their favourite Airports in the Skytrax World Airport Awards, the most coveted Quality accolades celebrating excellence in the world airport industry.
This Airport Customer Satisfaction Survey is conducted by aviation research organisation, Skytrax. Operating since 1999, this survey is respected for the clarity of process and rules of independence. The survey methodology is audited to ensure transparency and maximum independence.
The reputation of the World Airport Awards has been built through strict adherence to its founding principles set out when the awards began in 1999. The central focus is to deliver a passenger survey and airport awards process that is independent, impartial and global, and this ethos remains essential to all aspects in the present day.
The survey and awards process is funded by Skytrax, and is not a profit-generating operation. A key directive of the survey is for air travellers to make their own, personal choices as to which airports they consider to be the best, underlining the brand as the Passenger’s Choice Awards.