Zurich Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 190 reviews
5/10
4 star Skytrax Rating
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8/10

Zurich Airport customer review

Review by (Switzerland)

Great airport. But I experienced unfriendly security staff. I was annoyed to be forced to walk through Duty Free shop (departure and arrival). The Wifi is not free.
Experience At AirportDeparture Only
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

Zurich Airport customer review

Review by (Belgium)

A very modern airport, clean, airy, and not feeling busy or crowded because maybe designed to handle many more passengers than it actually does. Plenty of shops, but on the expensive side, as almost everything in Switzerland. Allows for fast transits, and very well served by the excellent Swiss railways. However, signing is sometimes confusing, toilets are scarce (but very tidy), and some parts of the airports are much warmer than others, where the air-conditioning works much better.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
8/10

Zurich Airport customer review

Review by (Canada)

Zurich airport will now go into my list of the best airports I have been in. Connecting from the satellite terminal (international) to the main terminal was very easy, as was navigating throughout the terminal itself. The whole airport area was very clean and quite impressive from an architectural perspective. The airport itself is somewhat of a mini-city, with a supermarket, electronics store, Inter-City/Local train stations and many more amenities. Queuing times were not long and there was ample seating available with power outlets once inside the departures area, although power outlets are very scarce in the "city" area near the rail station/check-in area. Also, the observation deck on Terminal B was very nice and is an excellent place to spend some-time before clearing security and entering the main terminal. My main complaints for the airport are that it is expensive. Be prepared to spend quite a bit of money if you wish to buy some snacks/drinks, meals or souvenirs/items in Zurich. Also, you will need a working cellphone number or boarding pass to access the Wi-Fi at Zurich, which will only give you access to 1hr of free internet. After that, rates are quite steep. Also, if you are connecting from an international destination, be ready for some walking. All-in-all, Zurich was a very nice airport to be in, even for an 11hr stopover. Just be prepared to spend some money there and use the internet wisely.
Experience At AirportArrival and Departure
Date VisitAugust 2015
Type Of TravellerFamilyLeisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

Zurich Airport customer review

Review by (India)

The airport is efficient and well organised for transit. Transmitted twice in May on Swiss to and from NYC. Very unsatisfactory lounge no service untidy understaffed and no hot item for breakfast. Add to this are external toilets which are no better than public toilets. The worst lounge I have used in ten years. The Swiss Airlines flight experience was very good but let down by the lounge!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Zurich Airport customer review

Review by (United Kingdom)

Zurich airport has a very utilitarian feel to it and can be confusing to navigate. Toilets are located in far away places and the renowned Swiss sourness and lack of customer service is on full display.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Zurich Airport customer review

Review by (India)

Zurich is an international airport that shuts down at night. If you happen to be transiting this airport for catching a Swiss flight overnight please think again. After 11.pm everything shuts down and everyone leaves for home. A passenger in transit cannot even get a cup of coffee or hot water for a toddler. For those who wax eloquent about this airport please assess the location of toilets on arrival. It is at the very end of the baggage hall. Jokes apart the airport is poorly designed. Few toilets. For passengers boarding from E gates you enter the toilet gate and climb two flight of stairs to reach it! Shopping and eating is prohibitively expensive. Heathrow was selling three slabs of toblerone (400gms) for 10 pounds this Swiss chocolate sells for CHF 9.8 apiece at this airport. At night even money exchange is not available. No public transport from the airport plies after 11 pm. The airport dining is very limited and prohibitively expensive as compared to Heathrow or Paris The airport itself has that dark and depressing feeling about it at nights and early mornings. The saving grace is the fantastic airside views and the natural lights during the daytime. This is an airport for the uber rich. Only Hermes Ballys etc etc. No other shopping options.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Zurich Airport customer review

Review by (Switzerland)

This airport is magnificent. It is well organized easy to navigate spotlessly clean and perhaps less important to most of people beautiful. I was there on December 21 just before Christmas and it was far from being congested as I found to be the case in so many other airports I visited in the same period of the year. The service was excellent at each level - check-in security control boarding. Almost no lines and the few ones were nevertheless fast. I was impressed by the number of quality shops and perhaps the only aspect on which I could criticize Zurich airport is the fact that there are too many luxury shops but it's true that they contribute to create an upscale and welcoming atmosphere. It is my favorite airport in Europe and as far as I have traveled in the world.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Zurich Airport customer review

Review by (United States)

Had a four hour layover on a Business Class ticket. The Swiss lounge is quite nice and the proximity to the airport shopping mall was very helpful as I had a few things to do while in transit. Boarding area E continues to strike me as cold and stark but the service and amenities at the airport are world class.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Zurich Airport customer review

Review by (Germany)

I use ZRH about 10 times a year It's a great airport. well organized clean easy to navigate. One of the best mid size airports world-wide.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Zurich Airport customer review

Review by (Czech Republic)

I fly 2-4 times per month to Zurich and use it frequently as base for connecting flights. In general the airport is good and if you are lucky enough to get access to the priority lane the waiting times for security are okay. Passport checks can be bad - they don't or won't speak English and give you the impression you are wasting their time. Lounges are great general restaurants etc are way overpriced. Duty free is a joke as it costs the same as downtown Zurich. All in all it is not bad but not great.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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