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Washington National Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 29 reviews
5/10
No Skytrax Rating
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6/10

"location is a plus traveling into DC"

(United States)

DCA is a good option if you only need a regional flight and can be a great option compared to Dulles. When the weather is poor, the central location of this airport on the seaboard is a drawback. Delays from weather quickly pile up here because they are limited by what airports are within range (a big storm can quickly knock several of the regional hubs like Atlanta out of service). You are better served using Dulles as an international or cross country traveller if only because you arent guaranteed to need a connection. As far as the airport goes, its clean and fairly modern. OK food, relatively comfortable for an older airport. Location is a plus if you are traveling into DC metro area.
Experience At AirportDeparture Only
Date VisitJune 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"great asset is its location"

(United States)

This review is for Washington National Airport Terminal B-C; Terminal A is another matter. Washington Reagan's great asset is its location just 4 miles south of the city. Built in 1939, the airport has a small footprint and that makes things both very compact and somewhat limiting. Passenger drop-off and parking for Terminal B-C is very close and convenient. The terminal layout is highly logical and efficient, so check-in is easy and close to the gates. The airport is pre-9/11, so security sprawls out into the main concourse. Depending upon the time of day, there can be waits of more than 10 minutes, but since each pier has its own, the waits are seldom long. TSA Pre-Check is efficient and usually involves no wait or just a short term. Gates are very close by, hold areas can become congested. Ground operations can back up because the space is limited and most operations involve just one runway. Nevertheless, ground hold times are seldom very long. Arrival at Terminal B-C is a snap (at least until you get outside). Gates are a short walk from baggage claim. Bags are seldom delayed. Ground services are just outside. The small footprint of the airport means you've got a lot of pickups in a small area, so ground operations can get congested on the arrivals level. Washington's Metro is right at the airport and very tempting, but consider taxis or limos instead since Metro is undergoing a massive and highly disruptive construction project right now. Hint: If you're coming in during the evening and being met, arrange to meet on the departures level (two levels above arrivals), where there is no congestion. (Sorry, but this tactic doesn't work so well during the day.)
Experience At AirportDeparture Only
Date VisitMay 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

Washington National Airport customer review

(United States)

Washington Reagan is the second-nicest airport in the USA. I only rate San Francisco's Terminal 2 (Virgin America hub) higher. Reagan is clean and modern. Despite being 15 years old or so it is kept immaculately clean. The architecture and layout are thoughtful. Well-designed for a pre-Sept 11th airport. The airport clubs are good but not great. The only real drawback are the TSA lines at peak times - Monday through Friday in the morning and in the evening (6am - 9am) (4.30pm to 7pm). I have probably flown out of this airport 400 times. One travelers' tip for departing travelers: Always check your airport. I recently had a mixed itinerary - out on IAD (Dulles) return to DCA. I showed up bleary eyed early at Reagan. I showed my itinerary to a United Airlines agent - she didn't catch my error either. Only when in the second line did I discover my mistake and hightail it to Dulles.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Washington National Airport customer review

(United States)

Great location if you are trying fly out of Washington DC. Check-in at the counter was pretty quick but if you wanted to check-in a bag the agent will tag it for you but you will need wheel it off of the scale to the check- in bag area. Thank goodness I had the TSA pre-check. If not the queue was extremely long. My gate was 11 and I did not see any flight monitors in the surrounding area to check for flight updates. Luckily I had my phone which told me that my gate was moved to 10. This airport is definitely old and needs to be updated. Only the convenience factor is the only reason to use this airport out of the DC area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Washington National Airport customer review

(United Kingdom)

I have used Regan many times and it is a fine airport but for one thing - the queues for security and the actually layout of the security areas. coupled with a number of staff who do not seem to know what work means. My most recent experience was last month when it took 40 minutes to get to departures amidst dozens of people becoming increasingly worried about missing their flight. Were it not for this my overall rating would be a lot higher and any recommendation I would make to other travellers would include being aware of these problems.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Washington National Airport customer review

(United Kingdom)

Terminal C US Airways. Kerb-side bag drop was fine. TSA were incredibly friendly and then fast and efficient in processing a busy queue. Food/drink outlets land- and air-side were fine. Pleasant experience no complaints.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Washington National Airport customer review

(United States)

Worst customer service I have experienced. I was traveling alone with my 6 month old child through Regan for a layover. I asked an attendant how to proceed to my needed gate and she told me a shuttle. She directed me in the direction of the shuttle which was down 2 flights of stairs. I asked her if she could ask an airport worker to assist me as I had a baby a heavy bag stroller and car seat. She simply told me that it "wasn't her problem". I was assisted down the stairs by another person. When we reached the bottom and tried getting the stroller into the shuttle every airport worker stood around watching not willing to help once again. When we arrived at my destination they then expected me to carry all of my belongings back up the 2 flights of stairs. Had it not been for random strangers my son and I wouldn't of made our flight. This airport is by far the worst public place I've encountered.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Washington National Airport customer review

(Brazil)

All in all a fairly modern clean and easy to use airport though if one arrives early (before 5 am) to get one of the earlier flights expect long lines blocking the counter areas as people wait for the counters to open. We saw very long lines for security in the afternoon but in the morning the lines were much shorter (glad we were flying first class so had a special line). Decent variety of eateries both inside and outside security. The rental car facilities can be a bit confusing to find by car (when returning a rental car) and nearly impossible to reach by private vehicle (eg if someone dropping you off to get a rental car). Signage for the wide variety of vans shuttles etc. could be better.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Washington National Airport customer review

(United States)

Being a regular traveller out of this airport I can honestly say that it's decent. Due to its small size I find it easy to manoeuvre around this airport. The signs are well-marked and the terminals are clean overall. The only complaint I have is that the baggage claim belts are a bit bulky and they seem to take up most of the room space even by baggage claim standards. Other than that the airport is convenient for travel but not perfect.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Washington National Airport customer review

(United States)

DCA may be cramped and congested but no other major US airport is as convenient to the city it serves. We were at our hotel in just over 30 mins. Terminal 2/3 was recently renovated to widen the corridors and create a pre-security mall with a handful of eating and shopping outlets but the terminal complex is too small for the volume of passengers it serves so overcrowding is a major problem during peak times. However the TSA checkpoints move very efficiently.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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