Warsaw Chopin Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 148 reviews
4/10
No Skytrax Rating
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2/10

"shocked about the rudeness of staff"

(Netherlands)

Trip Verified | Relatively small airport which makes it easy to navigate, signage isn't always clear. Passport check takes ages, several flights from non-Schengen areas arrived and only minimum number of staff to check passports. Once passed border control you will find all your basic shops. We were shocked about the rudeness of staff, for us the reason to avoid this airport whenever possible.
Experience At AirportTransit
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Staff rather gruff"

(Croatia)

Trip Verified | Warsaw airport is crowded, with poor signage, it's hard to find a way to the lower level gates. Smoking room crowded, quite dirty with broken doors. Staff rather gruff.
Experience At AirportTransit
Date VisitSeptember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"problems starts at passport control"

(Romania)

Trip Verified | I have been in Warsaw airport traveling from Bucharest to Gdansk on 26th April. The plane was parked far away from the airport so we have been transported by bus. Until here all was ok. The problems starts at passport control, where all the people, no matter if they are in transit or going out of the airport, are sitting on the same line! Why there are not separate lines I don’t know. After that we were suppose to go (again) thru security checks where there were hundreds of people. At the security gate there was only one lady! It took one hour to pass the passport control and security control in the light that my layover between my flights was 1 hour! This is the worst airport that I have ever seen in my life, and I travel a lot!
Experience At AirportTransit
Date VisitApril 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"One of the worst airports"

(Portugal)

Not Verified | One of the worst airports. The smoking Roma is disgusting, a tiny cage where people have to wait to enter. Gates 26, 25 closed with glass doors where again you are cooped like an animal. The chairs are extremely uncomfortable for people like me who have a long wait. I'll never return to this airport. I haven't visited Poland and now I will not go there.
Experience At AirportTransit
Date VisitApril 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Long waiting time"

(Romania)

Not Verified | Long waiting time from the Non-Schengen to Schengen destinations due to border control not following the “EU citizens” versus “All other passports” indicators. The passengers are mixed regardless their citizenship slowing down the waiting time for EU passengers. Seating areas in front of the gates (25, 26) are closed with a glass wall which did opened only 30 min before departure making the seating area useless. We had to stand in front of the glass doors for 1 hour and the seats on the other side pe the glass wall were empty.
Experience At AirportTransit
Date VisitMarch 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Incompetent staff"

(United Kingdom)

Trip Verified | Transit airport Warsaw. Security control before entering the Schengen zone, a crowd, and a big waste of time. Smoking room on the airport bottom floor, dirty with a queue outside. Incompetent staff, passenger is an intruder at this airport.
Experience At AirportTransit
Date VisitOctober 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"I wont be coming back"

(Australia)

Trip Verified | I had a 21 hour stopover at Warsaw Chopin Airport. They will not let you sleep on the seats or the floor on a mat. The airport guide says there are free showers next to McDonalds, I could not find them. I wont be coming back.
Experience At AirportTransit
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"inefficient and unfriendly staff"

(Germany)

Trip Verified | Very inefficient and unfriendly staff. Had a a delay of connecting flight on Christmas Day and had to run to the gate to catch the flight. I had to figure out myself where the gate is as there were no staff members around available for any kind of info. Staff at the gate peacefully told that it’s a final call and there’s no chance our luggage will be transferred on time. Will avoid this airport in the future.
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"One of the worst airports"

(Brunei)

Not Verified | One of the worst airports I’ve been to. People at security can’t even smile. Security check is very detailed, even my earphones and laptop charger cables were considered as electronic, hence I had to take them out and put them on the tray. The VAT counter at outside departure was responding in a very rude way. Asking us to go to departure hall instead since we are bringing the goods in the cabin. In departure hall, VAT refund counter didn’t even display correctly, and we went from one end to other end just to find the VAT refund counter at the departure hall.
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"Nothing really stood out in this airport"

(United States)

Trip Verified | The airport is pretty small with only 1 terminal and about 30 gates. This made food choices limited. Customs arriving and departing went pretty quick. My flight (WAW-TXL) had 2 gate changes while we waited in addition to a 1-hour delay due to heavy fog and the late arrival of the previous plane. The airport was very wide and there aren't many moving sidewalks. Restrooms were pretty clean. Security had a slightly above average wait time. Signage was average and nothing special. Pretty clean terminal. Plenty of seats. Staff were not helpful in assisting with the gate change and the delay. Gates seem to close pretty quick as I saw a couple people missed their plane to Paris as I was waiting for my flight. I had to go through a secondary customs check which was nothing too special, they just swabbed my hands, shoes, and backpack for explosives and drugs. Large glass window overlooks airplanes and runways Wifi made me log in every 30 mins but worked. Pretty good seating. Nothing really stood out in this airport.
Experience At AirportTransit
Date VisitNovember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes