Warsaw Chopin Airport

Public transportation to this airport is perfect. There is a bus stop (a few bus lines) in front of the terminal. The train station is below the terminal, so you can get anywhere in the city or suburbs easily. I've always seen it clean and there are enough seats. The staff try to be helpful. Free Wi-fi always works well. On the negative side, the main point is the passport control officers. I've heard and seen a lot that they are not very nice to incoming passengers. There are some shops and restaurants which are expensive, and you can't find a vending machine to buy a bottle of water or coffee (vending machines are very common in public buildings in Warsaw).

The Security personnel is extremely ruthless and rude. For the last 13 years traveling in transit through the Warsaw Chopin Airport I constantly witness or encounter first-hand rude treatment of the transit passengers. Instead of politely directing them, the custom officers make rude derogatory comments while commanding you with no dignity whatsoever, in a rather offensive way.

After not having been to Warsaw Chopin for a number of years, I recently flew through the airport three times over two weeks. I have to say that the airport has greatly improved over the last few years. Unlike some of Europe's bigger hubs, immigration, customs, and baggage claim goes fairly quickly. The airport has a new rail link to the city center, and public transit options from the airport are well marked. The departure hall has been expanded considerably. The additional check in and security facilities seem to have reduced overcrowding. We got from the train station to airside in less than 15 minutes. There are a wider selection of shops and a new small food court. The airport even had a kids play area and a rest lounge for transit passengers. The only major cons I noticed was that the restroom facilities seemed too small and the airport could use fewer duty free stores and more food options. Overall seems like a convenient and comfortable airport.

The English pronunciation by the person using the public address system is poor. The pronunciation is done using the Polish language enunciation's. It causes confusion and uncertainty for anyone listening to the announcements. The counter/desk staff at the departure gates was poorly informed. Since the flight to Vienna was delayed by almost 2 hours I asked for information the best route to take to reach my departure gate in Vienna for my connecting flight to Bangkok. Nothing was available apparently the staff cannot access such information using the internet and had nothing else to offer.

Transit flight from Istanbul to London. I had very short time (45 minutes) for transit after landing. We entered the airport from the jet bridge. Followed the "Transit Passenger" signs. We arrived to "Security Check" point in less than 5 minutes. Passed the security checks in a few minutes. Then we walked directly to our boarding gate. It was so easy and so simple to transit at this airport - it took only 10 minutes to get to boarding gate. Staff were very helpful. Security staffs asked to everybody one by one their destination and they confirmed its right route. I went to transit information desk and they were very kind and friendly. Free WiFi - just enter your email address (no password etc). Airport terminal was clean and bright.

I passed through this airport on the 20th Dec and found the facilities poor. The behaviour of the staff in particular the security staff is at least overbearing and at best unfriendly. They do not speak any other language than their own and have little regard for any one that does not fit the stereotype. All in all a poor experience and the airport is best avoided if you can do that.

A cheap-looking modern airport. There were no flights at this time so were processed quickly through the immigration. Sordid toilets with no hot water. Internet wasn't working cause of the annoying authorization process you had to go through unavailable on mobiles. Outrageously high exchange rates in the terminal - beware. Excellent railway link to the city and to the Warsaw region which is probably the best thing about the airport. Besides that nothing to write home about. On departure security screening too pushy (they have no body/shoe scanner so you have to remove those and get touched thoroughly all over your body). The airport seems just uninspired and devoid of creativity/enthusiasm as its home airline.

Food extremely overpriced that will hopefully change with a McDonald's opening in the extension of the current terminal (TBO 2015). Decent business lounges. Can be crowded in rush hours but that will probably change too. Otherwise a very good experience. Good connection to the city by train and bus (20 mins 4.4 PLN).

Horribly overpriced cafes/restaurants and very limited food options. Carrot salad buckwheat and water cost 43 zloty in Sami Swoi. Sandwiches in other cafes also very expensive! Otherwise only duty free shops. Bring your own food! Free wifi good.

Flew in with Czech Airlines from Prague. The airport has a modern feel (rather too basic but functional) even if it seemed a lot larger in pictures. When actually visiting it is much smaller and poses a definite problem in "rush hours". Arrival hall simply too tiny. Great train service to the city. Departure was painless and OK facilities but seems too overpriced.