"no gluten free options can be found"
Laura Ionescu (Romania)
Not Verified | We had 10 hours here and we were very disappointed to see that no gluten free options can be found. I will never choose to transit this airport.
Experience At Airport | Transit |
Date Visit | December 2023 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"one of worst airports"
S Galeneska (United Kingdom)
✅ Trip Verified | I'm so so disappointed with customer service. The staff is rude and not doing their job properly. Don’t bother to ask questions as it doesn’t matter what tone you will use they are behaving like you would interrupt them with doing nothing! They should send staff to customer service training first as it is one of worst airports I have ever visited.
Experience At Airport | Departure Only |
Date Visit | December 2023 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"the staff is not polite"
Kashif Khan (Germany)
Not Verified | Unfortunately I have to confirm the previous reviews, the staff is not polite and if you don't speak Polish you are lost, especially if any problems arise with security. Ich muss leider die vorherige Bewertungen bestätigen, der Personal ist nicht höflich und wenn man kein Polnisch spricht, ist man da verloren, vorallem wenn irgendwelche probleme mit der Sicherheit auftauchen.
Experience At Airport | Arrival and Departure |
Date Visit | October 2023 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"staff at the security check was very rude"
Lorenzo Beggio (Italy)
✅ Trip Verified | The staff at the security check was very rude. They did not give any indication to the people that were in the queue resulting in a lot of misunderstandings. On top of that, they refused to speak English; they were laughing about it, and screaming: "No English, only Polska, very good". I would suggest selecting people with a higher educational grade as it is self-evident that the staff is not up to the challenge.
Experience At Airport | Transit |
Date Visit | October 2023 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"airport staff are plain rude"
F Kato (Japan)
✅ Trip Verified | I have traveled around Asia, America and Europe during more than 10 years. I am a good mannered, smiley person with everyone and I had never ever in my life had such a horrible experience! The airport staff (security, services, stores, airlines staff) are plain rude and despicable! Is like they just enjoy treating people badly and sometimes even being cruel! After one day in Warsaw airport Chopin I just lost any interest in visiting Poland at all, honestly.
Experience At Airport | Transit |
Date Visit | September 2023 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
2long lines to check bags"
A Wietrak (United States)
Not Verified | No customer service, poor design, and unnecessarily long lines to check bags. Customers are left to guess which line to wait in despite signs indicating baggage drop off and customer service. Extremely rude manager while trying to voice concerns and clear confusion among customers. Approximately 11am on August 26th for KLM.
Experience At Airport | Arrival and Departure |
Date Visit | August 2023 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"Security is unprofessional"
Julia Allport (United Kingdom)
Not Verified | Most horrible airport ever! Security is unprofessional, disrespectful. Atmosphere case staff is rude. Avoid! No toilet paper in toilets. Toilets are duty.
Experience At Airport | Transit |
Date Visit | July 2023 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"Better avoid this airport if you can"
E Jones (Germany)
✅ Trip Verified | Long queue at security. Very rude security staff, with little to no ability to express themselves in English ("Belt!"; "Out! Out!"). Preludium lounge with insufficient seating and no non-alcoholic drinks except tap water (explanation: some delivery problem - not exactly convincing in the afternoon after spare supplies could have been produced). Better avoid this airport if you can.
Experience At Airport | Departure Only |
Date Visit | May 2023 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"Absolute chaos at the border check"
M Halen (France)
✅ Trip Verified | I never seen such unpreparedness for checking passengers at their arrival, in any other airport. Absolute chaos at the border check. People running and pushing to not miss their flight. Do not take a transit at this airport unless you have to the very least 2 hours of transit. Personally I will simply never pass through here again.
Experience At Airport | Transit |
Date Visit | February 2023 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"Worst airport in the world"
John Turner (United Kingdom)
Not Verified | Worst airport in the world. Missed my flight because security were too busy treating people like animals rather than just get people though the process. If 0/10 was a option I would choose it
Experience At Airport | Departure Only |
Date Visit | December 2022 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |