Warsaw Chopin Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 148 reviews
4/10
No Skytrax Rating
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1/10

"no gluten free options can be found"

(Romania)

Not Verified | We had 10 hours here and we were very disappointed to see that no gluten free options can be found. I will never choose to transit this airport.
Experience At AirportTransit
Date VisitDecember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"one of worst airports"

(United Kingdom)

Trip Verified | I'm so so disappointed with customer service. The staff is rude and not doing their job properly. Don’t bother to ask questions as it doesn’t matter what tone you will use they are behaving like you would interrupt them with doing nothing! They should send staff to customer service training first as it is one of worst airports I have ever visited.
Experience At AirportDeparture Only
Date VisitDecember 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"the staff is not polite"

(Germany)

Not Verified | Unfortunately I have to confirm the previous reviews, the staff is not polite and if you don't speak Polish you are lost, especially if any problems arise with security. Ich muss leider die vorherige Bewertungen bestätigen, der Personal ist nicht höflich und wenn man kein Polnisch spricht, ist man da verloren, vorallem wenn irgendwelche probleme mit der Sicherheit auftauchen.
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"staff at the security check was very rude"

(Italy)

Trip Verified | The staff at the security check was very rude. They did not give any indication to the people that were in the queue resulting in a lot of misunderstandings. On top of that, they refused to speak English; they were laughing about it, and screaming: "No English, only Polska, very good". I would suggest selecting people with a higher educational grade as it is self-evident that the staff is not up to the challenge.
Experience At AirportTransit
Date VisitOctober 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"airport staff are plain rude"

(Japan)

Trip Verified | I have traveled around Asia, America and Europe during more than 10 years. I am a good mannered, smiley person with everyone and I had never ever in my life had such a horrible experience! The airport staff (security, services, stores, airlines staff) are plain rude and despicable! Is like they just enjoy treating people badly and sometimes even being cruel! After one day in Warsaw airport Chopin I just lost any interest in visiting Poland at all, honestly.
Experience At AirportTransit
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

2long lines to check bags"

(United States)

Not Verified | No customer service, poor design, and unnecessarily long lines to check bags. Customers are left to guess which line to wait in despite signs indicating baggage drop off and customer service. Extremely rude manager while trying to voice concerns and clear confusion among customers. Approximately 11am on August 26th for KLM.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Security is unprofessional"

(United Kingdom)

Not Verified | Most horrible airport ever! Security is unprofessional, disrespectful. Atmosphere case staff is rude. Avoid! No toilet paper in toilets. Toilets are duty.
Experience At AirportTransit
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Better avoid this airport if you can"

(Germany)

Trip Verified | Long queue at security. Very rude security staff, with little to no ability to express themselves in English ("Belt!"; "Out! Out!"). Preludium lounge with insufficient seating and no non-alcoholic drinks except tap water (explanation: some delivery problem - not exactly convincing in the afternoon after spare supplies could have been produced). Better avoid this airport if you can.
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Absolute chaos at the border check"

(France)

Trip Verified | I never seen such unpreparedness for checking passengers at their arrival, in any other airport. Absolute chaos at the border check. People running and pushing to not miss their flight. Do not take a transit at this airport unless you have to the very least 2 hours of transit. Personally I will simply never pass through here again.
Experience At AirportTransit
Date VisitFebruary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst airport in the world"

(United Kingdom)

Not Verified | Worst airport in the world. Missed my flight because security were too busy treating people like animals rather than just get people though the process. If 0/10 was a option I would choose it
Experience At AirportDeparture Only
Date VisitDecember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no