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Warsaw Chopin Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 73 reviews
4/10
No Skytrax Rating
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10/10

"clear directions throughout"

(United States)

Vast, clean, and very modern. Up to date technology. Bilingual staff. Very friendly and inviting. Clear directions throughout the airport. Staff worked swiftly and effectively. Many food options throughout. Many shops with reasonable prices and great items. Very happy with my experience. Made my 2 hour stay very enjoyable.
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"airport is relatively comfortable"

(Luxembourg)

Airport is relatively comfortable and has a good processing time. I have never experienced long queues for checking in nor security control. There is a nice selection of shops and enough seating space. Beware though there are no available lounges after passport control.
Experience At AirportDeparture Only
Date VisitMarch 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"modern and perfectly located"

(United Kingdom)

Modern and perfectly located Airport. Highlights: 1. Public transport links are great 2. Nicely laid out 3. Strangely quiet airport 4. McDonalds. Lowlights: 1. Food is outrageously over-priced, I have never come across an airport with such a disgraceful mark-up on food (thank goodness that McDonalds have a branch inside the departure terminal 2. Remarkably rude security personnel - who decided that myself, wife and two children (ages 1 and 3) were possible drug smugglers and tested the two children's shoes, felt even more sorry for the elderly couple who were shouted at in Polish (they were Spanish) and also forced to deal with the same surly and arrogant security guards 3. No children play areas, come on even Gatwick Airport has managed to provide a reasonable play-area for kids.
Experience At AirportArrival and Departure
Date VisitMarch 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"an absolute gem of an airport"

(Poland)

How this airport has changed. The years of expansion and renovation have finally paid off and Warsaw Chopin airport is an absolute gem of an airport. Modern, bright and clean with a good number of duty free shops and new bars and food court. There are now two security check points which help to reduce the clearance time. The transportation service is excellent. It took me less than 3 hours to travel by train (with a quick change in Warszawa Zachodnia) all the way from my town of Torun to the arrival time in the terminal. On the return journey it literally took 10-15 minutes from the moment the aircraft had landed to exiting the terminal (having already collected my checked-in baggage). A quick taxi ride away I was already on my train home (just over half an hour after the plane had landed). I thoroughly recommend Warsaw Chopin airport and hope that it will open up more and more new routes soon. It's a great airport, far better than the likes of Frankfurt, Heathrow and Riga.
Experience At AirportArrival and Departure
Date VisitDecember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"staff try to be helpful"

(Poland)

Public transportation to this airport is perfect. There is a bus stop (a few bus lines) in front of the terminal. The train station is below the terminal, so you can get anywhere in the city or suburbs easily. I've always seen it clean and there are enough seats. The staff try to be helpful. Free Wi-fi always works well. On the negative side, the main point is the passport control officers. I've heard and seen a lot that they are not very nice to incoming passengers. There are some shops and restaurants which are expensive, and you can't find a vending machine to buy a bottle of water or coffee (vending machines are very common in public buildings in Warsaw).
Experience At AirportArrival and Departure
Date VisitNovember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

Warsaw Chopin Airport customer review

(Canada)

The Security personnel is extremely ruthless and rude. For the last 13 years traveling in transit through the Warsaw Chopin Airport I constantly witness or encounter first-hand rude treatment of the transit passengers. Instead of politely directing them, the custom officers make rude derogatory comments while commanding you with no dignity whatsoever, in a rather offensive way.
Experience At AirportTransit
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
9/10

Warsaw Chopin Airport customer review

(United States)

After not having been to Warsaw Chopin for a number of years, I recently flew through the airport three times over two weeks. I have to say that the airport has greatly improved over the last few years. Unlike some of Europe's bigger hubs, immigration, customs, and baggage claim goes fairly quickly. The airport has a new rail link to the city center, and public transit options from the airport are well marked. The departure hall has been expanded considerably. The additional check in and security facilities seem to have reduced overcrowding. We got from the train station to airside in less than 15 minutes. There are a wider selection of shops and a new small food court. The airport even had a kids play area and a rest lounge for transit passengers. The only major cons I noticed was that the restroom facilities seemed too small and the airport could use fewer duty free stores and more food options. Overall seems like a convenient and comfortable airport.
Experience At AirportArrival and Departure
Date VisitJune 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
2/10

Warsaw Chopin Airport customer review

(Australia)

The English pronunciation by the person using the public address system is poor. The pronunciation is done using the Polish language enunciation's. It causes confusion and uncertainty for anyone listening to the announcements. The counter/desk staff at the departure gates was poorly informed. Since the flight to Vienna was delayed by almost 2 hours I asked for information the best route to take to reach my departure gate in Vienna for my connecting flight to Bangkok. Nothing was available apparently the staff cannot access such information using the internet and had nothing else to offer.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Warsaw Chopin Airport customer review

(United Kingdom)

Transit flight from Istanbul to London. I had very short time (45 minutes) for transit after landing. We entered the airport from the jet bridge. Followed the "Transit Passenger" signs. We arrived to "Security Check" point in less than 5 minutes. Passed the security checks in a few minutes. Then we walked directly to our boarding gate. It was so easy and so simple to transit at this airport - it took only 10 minutes to get to boarding gate. Staff were very helpful. Security staffs asked to everybody one by one their destination and they confirmed its right route. I went to transit information desk and they were very kind and friendly. Free WiFi - just enter your email address (no password etc). Airport terminal was clean and bright.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Warsaw Chopin Airport customer review

(United Kingdom)

I passed through this airport on the 20th Dec and found the facilities poor. The behaviour of the staff in particular the security staff is at least overbearing and at best unfriendly. They do not speak any other language than their own and have little regard for any one that does not fit the stereotype. All in all a poor experience and the airport is best avoided if you can do that.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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