✅ Verified Review
| I've been travelling many times through WAW either as p2p traveller or as Schengen to Schengen transit, and I always enjoyed this airport. It's easy to move around, not too big, close to the city and the LOT lounge is a nice one. However, I just had a nightmare experience as a Non-Schengen to Schengen transit. We landed from Kiev a bit ahead of schedule at 1835 and we had a connecting flight at 1945 at MXP, therefore a standard transit time. As soon as we got to the passport control we started to worry: several planes had just landed and there were just 4 counters opened: 2 for EU citizens and 2 for all passport citizens. As EU citizens, I would have also enjoyed an E-Control gate as in FRA or MUC. Basically it took almost 45 minutes to get thought it and the shame is that I could see some people of the Straz Graniczna (the Polish Border Guards), having a chat in their office next to the queue. A bit of common sense would suggest to open a couple of counters more, in order to speed up all the procedure, but it seemed too complicated. Beyond the passport control, there was another 30 metres long queue for an additional security control. The scandal is that there was just one position opened, and was advancining very slowly. As our flight had been already boarding for a while, we took the decision to skip the line and pass over. We are ashamed for it and we apologized to the other passangers standing, but it was the only option. Luckly we made it to the x-ray machine, where a couple of very rude employees enjoyed their little power to bother us and the other passengers. Once done it, we had the chance that our gate was very close and we could board the plane a couple of minutes before it closed. To summarize, I highly recommend to have a comfortable layover time in case of Non-Schengen to Schengen connection, I would say at least 2 hours. Additionally, I love Poland and Polish people, and it's a shame that somebody that arrives for the first time or just is in transit will keep such a bad memory of this wonderful country. To finish, I recommand LOT to take some action with the airport authorities, because they might lose passengers that would remember this kind of experience as a nightmare and therefore connect elsewhere. However, I recommand the airport for Schengen to Schengen transit.