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Vienna Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 170 reviews
4/10
4 star Skytrax Rating
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10/10

"it is nearly impossible to get lost"

(Austria)

Verified Review | The Star Alliance Terminal of Vienna International Airport features a modern and elegant design. It took me less than 20 minutes from exiting the train station beneath the airport to sit down and relax in Austrian Airlines' Schenge lounge due to a very efficient baggage drop and security check. Likewise, all areas of the airports are very clean and the complimentary wifi works perfectly. In my opinion the signage system is great, hence it is nearly impossible to get lost. The ambience and variety of shops and restaurans is very good although they are quite overpriced. However, the fast train link to Vienna's city centre (16 minutes ride) is also special benefit of this airport. Under the light of the reasons mentioned above, Vienna is a very convenient airport for departure, arrival and transit.
Experience At AirportArrival and Departure
Date VisitAugust 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"airport is well-connected"

(China)

Verified Review | The airport is well-connected by train and buses, serving different locations, but on arrival airport passenger flow is not very good, lacking in clear signage. Airport has good shopping facilities but price tends to be high. Airport security is tight and I wonder if this is necessary. While not very modern, this middle capacity airport is well-managed.
Experience At AirportDeparture Only
Date VisitSeptember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"difficult to find a seat"

(United Kingdom)

I found the airport experience on departure quite good. The staff were helpful in directing us to the check in desk. Security was quiet and staff there efficient if a little officious. One gripe is that once you go through security and arrive at the departure gates if it is busy then it is difficult to find a seat. Also there is only a vending machine available-no coffee shop. What is there is another duty free counter which also sells water at 1.90 euro. Vienna airport you are missing a trick here-with a captive audience of 100s surely it is worth your while to provide more up market facilities.
Experience At AirportDeparture Only
Date VisitAugust 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
5/10

"avoid during summer high season"

(Switzerland)

Verified Review | Be aware that this airport has at least in Terminal 2 no terminal/airbridge based ai con system for the planes. Our aircraft had a malfunction of the aircon, so hot like a Finnish sauna till the engine started. This may happen. Then the transit security check (Non-Schengen to Schengen) was not well organized. So try to avoid Vienna during summer high season. In winter it's ok, even though the boarding areas seem to be smaller than in other major airports in Europe.
Experience At AirportTransit
Date VisitJuly 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
yes
7/10

"a reasonably spacious airport"

(Saudi Arabia)

A reasonably spacious airport. Good choice of restaurants and shops. However, the queuing system wasn't impressive and it was too crowded. Maybe this was due to European (domestic) departure. The staff was pleasant and helpful. However, on my arrival, I couldn't find my taxi driver at arrival hall due to no parking available on arrival but only at the departure.
Experience At AirportArrival and Departure
Date VisitMay 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"does not provide any small trolleys"

(Australia)

If you are a long haul passenger you need to be aware of a few things. The luggage trolleys in the luggage collection hall are coin operated. You will need 3 Euros to get the trolley, and no, the nearby staff do not give change for your paper notes. Also, the airport does not provide any small trolleys for hand luggage, so commonly provided by other international airports. You need to carry your hand luggage during the long walk from the arrival gates. If you are entitled to an access to a lounge be ware that these are located before the security check. The lounges are within the duty free shopping area.
Experience At AirportArrival and Departure
Date VisitJune 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"no comparison with ZRH or MUC"

(Austria)

Travelling weekly from and to Vienna. Tonight, my flight was delayed and passengers were anxious to reach their connections. At the Even numbered gates at least 5 Jettys were free, at the odd numbes just 3 planes were at the gates. Guess what we had? A bus position, which took much longer. The rear door was opened with 5 min delay and the guy with the gangway was obviously in no hurry. One more example of the service attitude there. No comparison with ZRH or MUC. SIN is anyway in another league.
Experience At AirportArrival Only
Date VisitJuly 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"quite frustrating"

(Austria)

Transited recently several times in Vienna. Quite frustrating. Signs to find the lounge? Nope, either you know your way or forget the lounge or ask 25 airport staff to find your way. Gent's toilets - this is the first time I saw queuing men in front of it and not only once Security unfriendly and you have to go through it every time you change flight there (domestic-domestic, domestic-european, also european-european). They seemingly make it a good business. Arriving on business ticket, access to business class security check is on the other side of a packed hall with huge queues. Austrian books you on short transfer flights and then you walk a long way to enjoy a security check again half an hour after having been screened at another domestic airport - try to avoid this airport.
Experience At AirportTransit
Date VisitJune 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"no shops after security check"

(Finland)

Terminal 1 B gates had no shops after security check, which was a small surprise/minus. Shop area had very pushy cosmetic sales people - watch out for those. Otherwise airport works well and free wi-fi makes your waiting more pleasant and efficient.
Experience At AirportArrival and Departure
Date VisitMay 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"airport is very easily accessible"

(Portugal)

The airport is very clean and modern looking. I found the walk to the luggage claim a bit long but nothing serious and the shopping space at the arrival a bit crowded. Airport is very easily accessible by car, bus or train with the train station right underneath the airport. Staff were very friendly and helpful and although the airport wasn't immensly big, it had everything you would need. Places were well lit and information was enough. Check-in was a bit crowded but the process was fast and simple. The distance bettween gates was short and it was very simple to get to my gate. Bathrooms were very clean and the waiting room for boarding was confrotable, clean and quiet, it was a bit recessed from the main corridor, so you could wait there without having too much noise from people passing by.
Experience At AirportArrival and Departure
Date VisitApril 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
yes