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Vienna Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 166 reviews
4/10
4 star Skytrax Rating
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5/10

"avoid during summer high season"

(Switzerland)

Verified Review | Be aware that this airport has at least in Terminal 2 no terminal/airbridge based ai con system for the planes. Our aircraft had a malfunction of the aircon, so hot like a Finnish sauna till the engine started. This may happen. Then the transit security check (Non-Schengen to Schengen) was not well organized. So try to avoid Vienna during summer high season. In winter it's ok, even though the boarding areas seem to be smaller than in other major airports in Europe.
Experience At AirportTransit
Date VisitJuly 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
yes
7/10

"a reasonably spacious airport"

(Saudi Arabia)

A reasonably spacious airport. Good choice of restaurants and shops. However, the queuing system wasn't impressive and it was too crowded. Maybe this was due to European (domestic) departure. The staff was pleasant and helpful. However, on my arrival, I couldn't find my taxi driver at arrival hall due to no parking available on arrival but only at the departure.
Experience At AirportArrival and Departure
Date VisitMay 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"does not provide any small trolleys"

(Australia)

If you are a long haul passenger you need to be aware of a few things. The luggage trolleys in the luggage collection hall are coin operated. You will need 3 Euros to get the trolley, and no, the nearby staff do not give change for your paper notes. Also, the airport does not provide any small trolleys for hand luggage, so commonly provided by other international airports. You need to carry your hand luggage during the long walk from the arrival gates. If you are entitled to an access to a lounge be ware that these are located before the security check. The lounges are within the duty free shopping area.
Experience At AirportArrival and Departure
Date VisitJune 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"no comparison with ZRH or MUC"

(Austria)

Travelling weekly from and to Vienna. Tonight, my flight was delayed and passengers were anxious to reach their connections. At the Even numbered gates at least 5 Jettys were free, at the odd numbes just 3 planes were at the gates. Guess what we had? A bus position, which took much longer. The rear door was opened with 5 min delay and the guy with the gangway was obviously in no hurry. One more example of the service attitude there. No comparison with ZRH or MUC. SIN is anyway in another league.
Experience At AirportArrival Only
Date VisitJuly 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"quite frustrating"

(Austria)

Transited recently several times in Vienna. Quite frustrating. Signs to find the lounge? Nope, either you know your way or forget the lounge or ask 25 airport staff to find your way. Gent's toilets - this is the first time I saw queuing men in front of it and not only once Security unfriendly and you have to go through it every time you change flight there (domestic-domestic, domestic-european, also european-european). They seemingly make it a good business. Arriving on business ticket, access to business class security check is on the other side of a packed hall with huge queues. Austrian books you on short transfer flights and then you walk a long way to enjoy a security check again half an hour after having been screened at another domestic airport - try to avoid this airport.
Experience At AirportTransit
Date VisitJune 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"no shops after security check"

(Finland)

Terminal 1 B gates had no shops after security check, which was a small surprise/minus. Shop area had very pushy cosmetic sales people - watch out for those. Otherwise airport works well and free wi-fi makes your waiting more pleasant and efficient.
Experience At AirportArrival and Departure
Date VisitMay 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"airport is very easily accessible"

(Portugal)

The airport is very clean and modern looking. I found the walk to the luggage claim a bit long but nothing serious and the shopping space at the arrival a bit crowded. Airport is very easily accessible by car, bus or train with the train station right underneath the airport. Staff were very friendly and helpful and although the airport wasn't immensly big, it had everything you would need. Places were well lit and information was enough. Check-in was a bit crowded but the process was fast and simple. The distance bettween gates was short and it was very simple to get to my gate. Bathrooms were very clean and the waiting room for boarding was confrotable, clean and quiet, it was a bit recessed from the main corridor, so you could wait there without having too much noise from people passing by.
Experience At AirportArrival and Departure
Date VisitApril 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
yes
5/10

"security however was very pleasant"

(United States)

The staff in most of the restaurants and stores are not very friendly. I had a wonderful experience elsewhere in the country but found the airport restaurant and shop staff to be curt and plain rude. If you arrive early, try to avoid doing any shopping or eating at the airport. Security however was very pleasant, I had no idea what to expect but they walked me through the process with smiles on their faces.
Experience At AirportDeparture Only
Date VisitMay 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"a surprisingly quiet airport"

(United States)

Vienna is a medium sized airport with old and new concourses. I experienced the new one on arrival and departed from the old one. It is a surprisingly quiet airport despite the level of traffic, with a variety of shops including two small supermarkets. One thing it lacks is adequate money changing and ATM service. I received inaccurate directions twice for the lone ATM in the new terminal. It's on the second floor hidden away from most of the other services. I did not see a bank. I would imagine most visitors come from the Eurozone which mitigates some of the need for money services, but Vienna also attracts a great many people from outside the Eurozone, as well. There are 2 ATMs before departure in the old concourse (one was out of service) and the money exchange is not open in the early morning. Immigration went quickly, coming and going. Security was slow--British has a small operation here and contracts out all of the airport services to a contractor who uses the same staff for check-in at the counter and at the gate. Because of the logistics to do this, the queue for security(which happens at the gate) is rather long. The gates in the old concourse are inadequate in size and the boarding process was relatively chaotic. I took the train service into the city (rather than CAT). The set-up is a bit confusing. The train turns into S-Bahn (a sort of commuter rail) at the Airport into Vienna and tickets are good for onward travel on the subway and buses, although this is not clear from the multi-lingual ticket machines. The station is staffed, so if you ask first, the system becomes more intuitive.
Experience At AirportArrival and Departure
Date VisitMarch 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

"free, fast WiFi"

(United Kingdom)

Vienna Airport is one of my favorites. Clean, not too big, many shops, comfortable seating at gates, good quick snack options and Vienna is one of the few airports providing real free WiFi which is very fast.
Experience At AirportDeparture Only
Date VisitJune 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes