Venice Treviso Airport

Customer Reviews

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Terminal Seating N/A
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 26 reviews
2/10
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9/10

Venice Treviso Airport customer review

Review by (United Kingdom)

Travelled with my father who is infirm. Staff were all pleasant and helpful and made it easy to navigate through quickly and efficiently. Staff member pushed the wheelchair found us the shuttle bus and kept us informed when there was a slight delay on return.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Venice Treviso Airport customer review

Review by (United Kingdom)

We had a real problem when we turned up at baggage check-in. We had made a mistake on our Ryanair booking and needed to rebook. The airport staff could not have been more helpful. We were prepared to pay whatever it cost to get back to UK but 2 of the staff insisted that we try booking online first as the price was exorbitant and even directed us to a place over the road where we could have Internet access and printing facilities for the boarding card. This did not work because the Ryanair site was once again having problems. Back at the ticket office we bought our ridiculously expensive tickets for the following day and the lady behind the counter directed us to a B&B nearby. She really couldn't have been more pleasant or more helpful. A poor experience of Ryanair but an excellent impression of Treviso airport staff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Venice Treviso Airport customer review

Review by (United Kingdom)

Flew from here in August after a weekend in Venice. This is without doubt the worst airport I have been to. On arrival we went to the restaurant for something to eat. After selecting what we wanted we were told we had to pay at the book store next door even though there was a till behind the restaurant counter. Once we got the food it was completely cold (pizza). Basically very poorly run and no one seemed to know what was going on. Secondly the screens listed the gate number as soon as the flight appeared well before boarding. So as we waited for the screen to say boarding before going to the gate we were the last in line. And finally we handed our boarding pass to the attendant and were about to cross the tarmac to the plane when a security officer decided to do a stop and search on our bags at this point everyone was already on board. Why do a random stop and search on the last people in line as we are about to board? Luckily by complying quickly we managed to have our bags searched and not make the plane late. I have no problem at all with them wanting to do a random search if it makes flying safer I am all for it. But they should be doing it at the x-ray/security check-in stage. Not as you are climbing onto the plane. Again poorly managed. They managed to completely stress us out just before take off as my partner doesn't enjoy flying this really did exacerbate the problem. This airport needs new management and a whole heap of staff training to bring it up to an acceptable standard.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Venice Treviso Airport customer review

Review by (United Kingdom)

Our recent return airport journey put a real dampener on what was a great weekend in Treviso. Rude and extremely nasty check-in lady tried to do whatever she could to make things difficult and to catch us out over weight even though we had paid extra in advance. The women working in the Cafe were unbelievable one so unpleasant she really should not be working with the public. I would never travel though this airport again.
Queuing Times N/A
Terminal Cleanliness N/A
Airport Shopping N/A
no
6/10

Venice Treviso Airport customer review

Review by (Italy)

First time using TSF after closure for runway stretching. No improvements in the internal building. Most of the building is adequate for the flow of traffic. Space in the two boarding gates area and the sides of the building are inadequate especially the one for non-schengen flights. If someone is not interested in boarding first it is better to wait up to last minute before passing passport check because the experience after this step is frustrating. Toilet are upstairs and only a small vending machine at gate level. The space available for the four gates is ridiculous. This time it was very foggy and we were called to the boarding gate. We rushed in and after passport control it was announced that we were going to be moved by bus to another airport. Being trapped in such a small area for almost one hour was not funny. In general the airport is new and clean and the building is nice looking. It has everything you may expect from a small regional airport. Some internet public posts could do well as public wi-fi is pricey and not always working well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Venice Treviso Airport customer review

Review by (Netherlands)

Complaints dating back for years have not been addressed. There is no shuttle bus to and from Treviso just a regular bus line with no space for baggage. Departure queues are still long and chaotic 2 persons doing the check but three queues. Two toilets in the departure area leading to long queues there as well. Our Ryanair flight was cancelled due to fog and then you're on your own. No information from ground personnel on how to proceed. Ryanair does email you a link with instructions on how to rebook your flight but surprise the Wifi at Treviso airport is not operational! Facilities were recently installed to make flights possible in spite of fog but these do not work. The airport does not fulfil the requirements of an international airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Venice Treviso Airport customer review

Review by (United Kingdom)

Flew from here on 1st January - what a mess. There was a huge queue for outgoing passengers to have their documents checked and bags put into measuring frames. Then you filter through to line up for security before finally descending to departure gates from hell - cramped with competing passenger queues intermingling due to lack of space. The initial queue was so bad that they resorted to calling out particular flights which were almost due to close and getting those people through. Two baggage drops were open which were very slow so if you had bags you had to queue there first before joining the documents queue. Truly dreadful experience and one which we will not repeat. Avoid this airport at all costs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Venice Treviso Airport customer review

Review by (Ireland)

Arrived here for a flight to Dublin with Ryanair. They had only 2 baggage drop desks open for a thousand people and one lady examining tickets and passports going into airport security - she appeared to be the internal Ryanair police checking weight on hang luggage. This is a disaster of an airport. Huge queues with no urgency at all and to be avoided.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Venice Treviso Airport customer review

Review by (Austria)

Departing from Treviso is a nightmare especially if it involves a delay. Little information rude staff hot and cramped departure gate area. Very little seating and the toilets were unclean and insufficient for the number of passengers. Avoid this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Venice Treviso Airport customer review

Review by (United Kingdom)

Arriving at Treviso Airport was fine. Luggage arrived quickly and passed through the airport with ease. Departing from the same airport was altogether different. Baggage drop queues exceeded 90 minutes due mainly to the fact that there were 2 sometimes 3 ladies checking in everyone. The same ladies continually left their posts to search for passengers as they appear to be without a PA system. No Air con no queue management no order! My colleague expected to pay for his excess luggage as he had 4kg excess. he didnt get charged or even queried whilst a guy beside me travelled with his large family who's cases fluctuated by .5 kilo over / under. He was subjected to unpacking / repacking several cases to get them dot on. Ridiculous unhelpful and time wasting Security fluctauted greatly from passenger to passenger with some walking through with hand luggage unscanned whilst others where nearly strip searched! Info screens show little or no information and announcements landisde are non existent whilst they were ok airside. Airside had one duty free shop one little kiosk type shop and a bar all of which closed quite early. Once called to the boarding gate all hell broke loose as there is literally no room to stand whilst queuing to board. We went down an escalator to the gate only to land on other passengers as there wasn't the room to get off safely! The place was crammed packed full and very hot. Children screaming everywhere and hundreds of frustrated travellers. A complete fiasco and one which I hope never to experience again. I travel extensively and am used to small airports with few resources but none compare to Venice Treviso for disorganisation and poor practice. Thank heavens for Marco Polo!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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