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Venice Treviso Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 31 reviews
3/10
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1/10

"no one in a hurry to provide information"

(Belgium)

Venice Treviso airport offers a poor experience. We were guided to a room containing Gates 7, 8 and 9 and this was packed with people who didn't had a clue where to queue. Every flight that was scheduled in this room boarded after the time shown on the schedule. No wonder since all the passengers of 3 flights where boarded by a crew of only 3, of which no one was in a hurry to provide us with any information. This was the smallest, ugliest airport I have ever visited by far. Wouldn't recommend it to anyone.
Experience At AirportDeparture Only
Date VisitAugust 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"packed the whole time"

(United Kingdom)

Horrible airport. Very small from the visitors area to inside. The waiting was acceptable as we arrived early and found some chairs but due to the high volume of travellers and the size of the airport, it was packed the whole time. The very big problem was once the boarding was due to start. As we were travelling with Ryanair (90% of the flights of this airport are operated by them), we arrive to the gate 30 minutes before and started queuing as we wanted to avoid to give our bags away (landing in Stansted so we had in mind to avoid any further delay). As the space for the gates is ridiculous, hundreds of people were totally stuffed in a very small room (4 gates). 15 minutes before the departure there were people in the room, stairs and the floor above. I'd say it was even dangerous as the electric stairs were even stopped and every centimetre was occupied. Travellers started skipping the queue as they didn't have physical space to wait and we ended up giving our bags away when other people that arrived in the queue 25 minutes after us just went through boarding with their bags and free of trouble. Ryanair staff totally overwhelmed and unable to handle the amount of flights departing at the same time (I don't blame them though). Avoid this airport as much as possible. I won't recommend to any of my friends or family.
Experience At AirportDeparture Only
Date VisitJune 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"friendly, helpful and very efficient"

(United Kingdom)

I needed special assistance and I received excellent service from the very helpful staff providing this service. Friendly, helpful and very efficient, they made my experience very satisfactory. Nothing was too much trouble for them and I am very grateful.
Experience At AirportDeparture Only
Date VisitJune 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
2/10

"little has changed"

(United Kingdom)

As others have said, arrival is fine but the staff are not the friendliest, especially considering how polite and friendly Italians are in general. I'm pretty shocked looking back through the reviews that little has changed in terms of the chaotic departure situation although people have been complaining about it for at least the last 6 years. The gate is displayed very early (in my case, an hour and a half before departure) and once you go through passport control there is no information and you are cramped into a tiny confused space with the passengers from other flights and effectively no facilities. The only thing that seems to have changed is that the escalators have been turned off since they would be dangerous as there would be no room to get off. If you are fit and healthy and don't mind unpleasant crowded conditions it's pretty awful. However, if you are elderly, frail or travelling with young children Treviso departures would be awful and I would recommend you avoid it at all cost. The toilets I used were OK and I suspect that the staff are suffering as a result of inadequate facilities and the consequential frustration of passengers. However, that doesn't take away the fact that this airport does not have adequate facilities for international air travel.
Experience At AirportArrival and Departure
Date VisitMay 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"help I received was shocking"

(United Kingdom)

I missed my Flight due to my own mistake from Treviso and I have to say the help I received was shocking. I was quoted 540 euros to fly the next morning and was only given information on flights from Marco Polo. I was told to get a taxi to Marco Polo for 60-80 euros where I have to say the flights were a lot cheaper and not told there was a bus service to Venice which stops next to the bus for Marco polo for 18 euros. I then asked about a cash point as we were running out of cash and was told that the airport no longer has a cash point as there were renovations going on. I asked if I could wait and see if people didnt show for the next two scheduled flights and was bluntly told there was no point as they are always overbooked. The only information I was given was because I asked the question. I would ask them to show some compassion to people.
Experience At AirportArrival and Departure
Date VisitNovember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

Venice Treviso Airport customer review

(United Kingdom)

Travelled with my father who is infirm. Staff were all pleasant and helpful and made it easy to navigate through quickly and efficiently. Staff member pushed the wheelchair found us the shuttle bus and kept us informed when there was a slight delay on return.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Venice Treviso Airport customer review

(United Kingdom)

We had a real problem when we turned up at baggage check-in. We had made a mistake on our Ryanair booking and needed to rebook. The airport staff could not have been more helpful. We were prepared to pay whatever it cost to get back to UK but 2 of the staff insisted that we try booking online first as the price was exorbitant and even directed us to a place over the road where we could have Internet access and printing facilities for the boarding card. This did not work because the Ryanair site was once again having problems. Back at the ticket office we bought our ridiculously expensive tickets for the following day and the lady behind the counter directed us to a B&B nearby. She really couldn't have been more pleasant or more helpful. A poor experience of Ryanair but an excellent impression of Treviso airport staff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Venice Treviso Airport customer review

(United Kingdom)

Flew from here in August after a weekend in Venice. This is without doubt the worst airport I have been to. On arrival we went to the restaurant for something to eat. After selecting what we wanted we were told we had to pay at the book store next door even though there was a till behind the restaurant counter. Once we got the food it was completely cold (pizza). Basically very poorly run and no one seemed to know what was going on. Secondly the screens listed the gate number as soon as the flight appeared well before boarding. So as we waited for the screen to say boarding before going to the gate we were the last in line. And finally we handed our boarding pass to the attendant and were about to cross the tarmac to the plane when a security officer decided to do a stop and search on our bags at this point everyone was already on board. Why do a random stop and search on the last people in line as we are about to board? Luckily by complying quickly we managed to have our bags searched and not make the plane late. I have no problem at all with them wanting to do a random search if it makes flying safer I am all for it. But they should be doing it at the x-ray/security check-in stage. Not as you are climbing onto the plane. Again poorly managed. They managed to completely stress us out just before take off as my partner doesn't enjoy flying this really did exacerbate the problem. This airport needs new management and a whole heap of staff training to bring it up to an acceptable standard.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Venice Treviso Airport customer review

(United Kingdom)

Our recent return airport journey put a real dampener on what was a great weekend in Treviso. Rude and extremely nasty check-in lady tried to do whatever she could to make things difficult and to catch us out over weight even though we had paid extra in advance. The women working in the Cafe were unbelievable one so unpleasant she really should not be working with the public. I would never travel though this airport again.
Queuing Times N/A
Terminal Cleanliness N/A
Airport Shopping N/A
no
6/10

Venice Treviso Airport customer review

(Italy)

First time using TSF after closure for runway stretching. No improvements in the internal building. Most of the building is adequate for the flow of traffic. Space in the two boarding gates area and the sides of the building are inadequate especially the one for non-schengen flights. If someone is not interested in boarding first it is better to wait up to last minute before passing passport check because the experience after this step is frustrating. Toilet are upstairs and only a small vending machine at gate level. The space available for the four gates is ridiculous. This time it was very foggy and we were called to the boarding gate. We rushed in and after passport control it was announced that we were going to be moved by bus to another airport. Being trapped in such a small area for almost one hour was not funny. In general the airport is new and clean and the building is nice looking. It has everything you may expect from a small regional airport. Some internet public posts could do well as public wi-fi is pricey and not always working well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 31 Reviews