✅ Verified Review
| Looked beautiful but certainly not user friendly for those requiring assistance. We arrived with plenty of time for our flight, using a lounge prepared for post-cruise use at the Fairmont. Moving from the hotel to Delta's ticket area was easy as was check in. I was surprised that the passenger was required to move their luggage to the screening area - and then load it as the gentleman watching the operation refused to assist. We were able to obtain a pusher for my wife's wheelchair easily. She was friendly for the more than 40 minute wait to go through security. Seems Canadian security decided that only one screening position was required for strollers and wheelchairs. The entire process was glacial, maybe even slower as there were maybe thirty people in line. Each wheelchair, ours provided by the airport, was inspected as if it was an annual maintenance check. The area immediately after passing through the passenger screening check point looked like a demolition derby of strollers and wheelchairs with screeners doing more thorough inspections and passengers trying to collect their bags, belts and shoes from the mass of items packed into a mess. Finally clearing dis-functional junction, we broke into the clear for a smooth transit through US immigration and customs before transiting the usually duty free goods tunnel of shopping bliss, then a several hundred yard walk to Gate 90. The gate area reminded me of the Delta small plane area at JFK - crowded, uncomfortable, and seemingly more temporary than permanent in nature. The lady who spent the better part of an hour assisting my wife was pleasant and most helpful as was the Delta gate agent. Having to move and load your bags after checking in with your airline then waiting for security screening solely because you require assistance made for a rather poor impression.