✅ Verified Review
| Arrived at Vancouver after a good flight from UK to be informed that all transit passengers would have to collect thier own luggage and check in again for their onward journey. I had 2 hours and 35 minutes before my next flight to Calgary, plenty of time, I thought. After disemabarking from my flight we were faced with total and utter chaos inside the airport, in fact it was more akin to a cattle market. In my 40 years of world travel and visiting both large and small airports, this was my worst experience at any time, anywhere. All the "assistants" were young girls who were far to busy on their intercom phones to talk with anyone, they just pointed where we all had to go. It was some 1 hour and 45 minutes later that I managed to get into the main hall (downstairs) to retrieve my luggage. I was then informed that I had to go through security before I could check in for my onward journey to Calgary. This I have never ever known before and there was now only 50 minutes before my next flight. Of course there was yet another long queue for the security. Many travellers (some quite older people) were trying to ask the young staff if they would miss there onward flight, their reply was always the same "there is nothing we can do, just keep in the queue". There was nowhere for these older people to sit and rest and most were just being pushed along, this was not a nice thing to see. Eventually, near the end of the queue I could see that the Immigration officers were sitting and there was not a single person in the queue? I just could not see why we were queuing at all until, I saw some machines. These machines were now quiet obviously the issue that was causing all the chaos. Thousands of people and only a few machines to service all passengers, and of course it was very plain to see that most passengers were having issues in working these machines and there was not one member of airport staff to assist anywhere to be seen. I finally reached the machines, in fact they are now the declaration machines. I am very competent with computers and I could see why people were now having issues. There was one question at a time on the screen and right at the very bottom it says continue, most did not see this were just looking around the screen and looking for some help. Alas, there was no forthcoming save from the odd passenger, myself included who showed them how these machines operated. There were no clear instructions anywhere. Disguting design in my opinion. Eventully I filled in the declaration and form the machine I recieved a ticket. I then rushed to the nearest Immigration officer as I had 10 minutes left to check in and get to the boarding gate. The officer just looked at my passport and said have a good holiday and let me through very quickly. I then look at three different boards for my Flight number and boarding gate. It is only now that I am beggining to feel totally frustrated at the lack of staff around to assist. I went from one end of the check in right down to the other end and there was no check in for Air Transat to be found. Now with only 5 minutes left before my flight it was due to another passenger who waved at me and showed me where the check in was. It was tucked away right at the very end hidden around a corner. I just made my flight, others unfortunately did not. I shall never fly to this airport again.The whole experience and the way passengers were treated was utterly disguting.