✅ Trip Verified
| This was the return from hell. I had requested wheelchair assistance, which I really needed. Dragging luggage around the airport was no help. Not only was there no assistance, no one knew anything, not the Royal Mounted Canadian Police nor any of the personnel assigned to help travelers. Boarding passes were never emailed to my phone because I had asked for assistance. My husband and I traipsed from one end of the huge building to the other and back again. I put our information into one of the kiosks and got luggage tags for the bags. However, we were on the wrong line to drop the luggage because we were following instructions that a clueless airline representative had given us. We went to the other end of the building once more and met with the Cathay Pacific representative. She refused to take the bags until 8pm. It was noon. I needed to charge my phone. There are stands—literally—with no seats and plugs on the floor, only one of which work, so I was bent in half trying to get the charger into the 110 volt receptacle. I wanted to tell my husband where I was and asked the first misinformation woman to keep an eye on the phone for a couple of minutes since he was sitting in the food court with the baggage. She refused and told me that people come to the airport to steal phones and chargers, so I was stuck guarding it for more than an hour. When we finally dropped off our bags, we needed to go through security with very aggressive officers who made us take off our shoes despite the fact that we are in our 70s, scanned and wiped down our canes, poked me in the front and back of the knee that had a replacement when I explained it would set off the sensor, and went through all our jewelry in the carry-on luggage. To add insult to injury, we denied a ride on several empty golf carts to our gate. Access to the toilets was closed off at the gate necessitating a walk of 1/4 mile to another rest room. No consideration was extended for us as elderly and disabled passengers.